A tailored course, built for your situation
Mastering DORA for Resilient Financial Services Operations
A structured path to embed operational resilience across Macquarie’s global lines of business
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Most DORA programs stall at documentation, yours advances operational influence across functions
The situation this course is for
Teams spend months building evidence without changing decision rights. The course ensures your DORA work translates into broader reach, not just audit readiness.
Who this is for
Senior IC at a global financial institution navigating DORA implementation with cross-functional impact
Who this is not for
Junior auditors, external consultants without domain context, or those focused only on policy drafting without execution
What you walk away with
- Articulate DORA’s operational impact across credit, markets, and infrastructure teams
- Produce a reusable implementation playbook adopted across multiple business units
- Secure early involvement in resilience planning cycles across regions
- Demonstrate operational continuity leadership beyond compliance checklists
- Extend influence into technology architecture and third-party risk decisions
The 12 modules (with all 144 chapters)
Module 1. DORA’s Scope in Global Financial Institutions
Understand how DORA applies uniquely to diversified financial groups with multi-jurisdictional operations. This module maps the regulation to real-world operating models like Macquarie’s, focusing on where compliance meets execution.
12 chapters in this module
- Defining the scope of critical and important functions under DORA
- Mapping DORA applicability across investment banking and asset management
- Identifying third-party dependencies with operational impact
- Classifying ICT services by criticality and geography
- Aligning internal risk taxonomy with DORA classification tiers
- Recognizing non-obvious in-scope services in capital markets
- Documenting function ownership across global regions
- Using the EBA RTS on major events to anticipate reporting triggers
- Integrating incident thresholds with internal event logging
- Establishing cross-border coordination protocols for resilience
- Linking DORA scope to existing SOX and MiFID II controls
- Avoiding over-classification that dilutes implementation focus
Module 2. Building the Operational Resilience Framework
Construct a living resilience framework that spans functions and survives leadership changes. This module focuses on structure, ownership, and integration with existing risk governance.
12 chapters in this module
- Designing tiered resilience objectives by business line
- Defining recovery time and impact tolerance metrics
- Assigning clear ownership for resilience documentation
- Integrating resilience KPIs into performance dashboards
- Creating escalation paths for major operational events
- Linking resilience planning to business continuity testing
- Documenting decision rights during disruption scenarios
- Establishing formal review cycles with functional leads
- Embedding resilience into vendor onboarding workflows
- Aligning with ISO 22301 and NIST CSF practices
- Using heat mapping to prioritize high-impact scenarios
- Maintaining framework agility across regulatory changes
Module 3. Third-Party Oversight and Vendor Risk
Extend DORA compliance beyond internal systems to manage third-party risk with precision. This module equips you to lead vendor assessments and negotiate enforceable resilience terms.
12 chapters in this module
- Classifying vendors under DORA’s third-party tiers
- Mapping contract terms to resilience requirements
- Evaluating cloud provider compliance with DORA Article 26
- Conducting resilience assessments for fintech partners
- Documenting vendor incident response obligations
- Establishing audit rights and testing frequency
- Integrating vendor risk into enterprise risk registers
- Developing exit strategies for critical dependencies
- Negotiating SLAs with measurable recovery outcomes
- Using SIG questionnaires to accelerate due diligence
- Creating vendor-specific resilience playbooks
- Tracking third-party compliance through automated tools
Module 4. Incident Management and Reporting
Transform incident response from reactive to strategic. This module ensures your team meets DORA’s stringent reporting requirements while maintaining operational clarity.
12 chapters in this module
- Defining major operational incidents under Article 21
- Setting internal thresholds for incident escalation
- Documenting incident timelines with forensic precision
- Integrating DORA reporting with existing SOC workflows
- Creating standardized reporting templates for regulators
- Coordinating cross-functional response teams
- Establishing communication protocols with senior management
- Using post-mortems to strengthen resilience frameworks
- Aligning with EBA’s RTS on incident reporting formats
- Avoiding common pitfalls in initial incident classification
- Leveraging automation for event logging and monitoring
- Maintaining regulator-ready incident archives
Module 5. Testing and Continuous Improvement
Go beyond compliance exercises to build credible, tested resilience. This module focuses on realistic testing cycles that prove operational endurance.
12 chapters in this module
- Designing scenario-based resilience testing plans
- Scheduling annual and ad-hoc testing cycles
- Involving senior management in table-top exercises
- Measuring test effectiveness with clear metrics
- Documenting gaps without creating liability exposure
- Integrating test outcomes into control improvements
- Using war gaming to simulate cross-border disruptions
- Ensuring test realism without operational interference
- Reporting test results to internal governance bodies
- Benchmarking against peer institution practices
- Updating resilience plans post-test with accountability
- Automating test reminders and follow-up workflows
Module 6. Internal Governance and Oversight
Position resilience as a core function within the enterprise. This module helps you build governance structures that sustain long-term compliance and influence.
12 chapters in this module
- Establishing a central resilience oversight committee
- Defining escalation paths for unresolved gaps
- Integrating resilience reporting into executive briefings
- Aligning with board-level risk appetite statements
- Creating accountability through documented sign-offs
- Linking resilience performance to incentive structures
- Developing training programs for functional leads
- Communicating resilience goals across departments
- Maintaining independence in internal audit reviews
- Using maturity models to track program evolution
- Integrating governance updates into annual planning
- Documenting decision trails for regulator inquiries
Module 7. Documentation Standards and Evidence Flow
Build audit-ready documentation that holds up under scrutiny. This module ensures your evidence meets EBA expectations without overburdening teams.
12 chapters in this module
- Structuring the resilience documentation hierarchy
- Mapping controls to DORA articles and annexes
- Creating centralized evidence repositories
- Standardizing naming conventions for consistency
- Versioning documents with clear ownership
- Integrating documentation into change management
- Using metadata tagging for audit navigation
- Avoiding duplication across compliance programs
- Linking narrative descriptions to technical controls
- Ensuring documentation survives staff turnover
- Preparing for on-site regulator inspections
- Generating regulator-specific evidence packages
Module 8. Cross-Functional Alignment and Influence
Turn compliance work into leadership opportunities. This module teaches how to gain buy-in and extend influence across siloed teams.
12 chapters in this module
- Identifying key stakeholders in each business unit
- Translating DORA requirements into functional priorities
- Building credibility through early wins
- Using data to drive cross-departmental alignment
- Facilitating joint resilience planning sessions
- Creating shared metrics for success
- Overcoming resistance with clear communication
- Positioning resilience as a competitive advantage
- Aligning messaging with executive communication
- Leveraging peer pressure from peer institutions
- Documenting collaboration success stories
- Scaling influence through internal advocacy
Module 9. Technology Architecture and Resilience
Bridge compliance and engineering. This module shows how to shape architecture decisions that bake in resilience by design.
12 chapters in this module
- Incorporating resilience into system design phases
- Evaluating cloud infrastructure against DORA criteria
- Defining redundancy requirements for critical systems
- Mapping data flows for impact analysis
- Integrating logging and monitoring for incident detection
- Using chaos engineering to validate resilience
- Designing failover mechanisms for global systems
- Aligning with ISO 27001 and NIST 800-53 controls
- Documenting system recovery procedures
- Validating recovery time objectives with testing
- Managing technical debt in resilience planning
- Integrating resilience into CI/CD pipelines
Module 10. Regulator Engagement and Inspection Readiness
Turn regulator interactions into reputation-building moments. This module prepares you to lead inspections with confidence and clarity.
12 chapters in this module
- Understanding EBA and national regulator expectations
- Preparing pre-inspection briefing packs
- Anticipating common regulator questions
- Organizing document walkthroughs efficiently
- Using mock inspections to reduce anxiety
- Coaching teams on interview best practices
- Responding to findings with corrective action plans
- Tracking open items to closure
- Maintaining regulator communication logs
- Aligning with peer institution response patterns
- Demonstrating continuous improvement over time
- Creating a culture of inspection readiness
Module 11. Change Management and Organizational Adoption
Ensure resilience becomes part of the operating fabric. This module focuses on driving behavioral change at scale.
12 chapters in this module
- Assessing organizational readiness for change
- Identifying change champions across teams
- Developing targeted communication plans
- Creating training materials for different audiences
- Using pilot programs to demonstrate value
- Gathering feedback for iterative improvement
- Measuring adoption through behavioral metrics
- Addressing cultural resistance proactively
- Celebrating milestones and successes
- Linking resilience to performance evaluations
- Sustaining momentum through leadership support
- Updating playbooks based on real-world events
Module 12. Scaling Resilience Across Business Units
Take what works in one division and apply it enterprise-wide. This module helps you replicate success without reinventing the wheel.
12 chapters in this module
- Identifying transferable resilience components
- Adapting playbooks for different business lines
- Establishing centralized support functions
- Creating templates for rapid deployment
- Using communities of practice for knowledge sharing
- Standardizing metrics across units
- Coordinating cross-unit testing events
- Building a central resilience knowledge base
- Developing onboarding materials for new teams
- Tracking maturity across business units
- Sharing best practices through internal forums
- Recognizing teams that lead by example
How this maps to your situation
- DORA implementation in global financial services
- Cross-functional operational resilience
- Regulatory inspection preparedness
- Enterprise-wide influence through compliance leadership
Before vs. after
Before
DORA compliance is siloed, reactive, and limited to audit cycles
After
Operational resilience is embedded, proactive, and drives influence across business units
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: 90 minutes to complete core content, with optional deep dives taking up to 5 hours
If nothing changes
Without structured implementation, DORA remains a compliance burden rather than a strategic advantage, limiting visibility and influence during critical events.
How this compares to the alternatives
Generic DORA overviews explain the regulation but don’t show how to operationalize it across complex financial groups. This course delivers a field-tested framework tailored to multi-line institutions like Macquarie.
Frequently asked
Is this course updated with the latest EBA guidelines?
Yes, the content reflects the final EBA RTS on major operational incidents and reporting, published right now.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can this be applied outside the EU?
Yes, the principles align with global resilience standards and are adaptable to firms with international operations.
$199 one-time. 90 minutes to complete core content, with optional deep dives taking up to 5 hours.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours