If you are running operational risk and DORA at a pan-European banking group, this playbook was built for you.
You are accountable for implementing DORA across an institution with operations in multiple EU jurisdictions, dozens of legal entities, hundreds of critical ICT third parties, and a Board that wants a single quarterly view of operational resilience maturity. Your supervisor is now actively asking detailed questions about your ICT third-party register under Article 28, your TLPT scoping under Article 26, your incident classification thresholds, and the evidence trail behind your Board reporting. Internal audit has scheduled a DORA-focused review for the next cycle. Your team is running on consultancy day rates. Your transformation programme is competing for budget with the next CRD VI implementation.
Most of what you need to ship is a specific set of artefacts that a Big-4 advisory firm would charge between EUR 80,000 and EUR 250,000 to put together: domain assessments, registers, scoring matrices, runbooks, audit-ready evidence templates, RACI matrices for cross-jurisdictional governance, and PMBOK-grade execution forms. You can run that engagement, or you can buy this playbook for $395 and have all 63 production-grade files in your hands today, ready to be customised with your institution's data.
this playbook is built specifically for the senior risk leader who is:
- Accountable to the Board for the operational resilience programme across a multi-jurisdictional banking group
- Coordinating with CRO peers, the CISO, internal audit, legal, and country compliance leads
- Translating EBA technical standards into something the Board will actually approve and fund
- Building the evidence trail your competent authority will examine in their next supervisory review
- Pushing for centralised oversight without breaking the operating autonomy of country entities
- Already familiar with NIST CSF, ISO/IEC 27001, BCBS 239, COSO ERM, and the EBA outsourcing guidelines, and tired of doing the cross-mapping by hand
What you get: 63 production-grade implementation files
This is not a study guide, white paper, or course. Every file is the kind of artefact a top-tier consultancy would put in front of a client on day one. Tabs are pre-populated with DORA-specific terminology, example rows, pro-tips from practitioners, and Common Mistakes callouts. Replace the example data with yours and you are working.
| Step 1: Diagnose | Quick Scan executive diagnostic, RDMAICS Improvement Cycle Scoring Dashboard, 5-level Maturity Model with dynamic radar chart, 7 domain assessments at 30 questions each (210 scored questions), Domain Self-Assessment Scorecard, Current vs Target State Gap Analysis, DORA Stakeholder Analysis Matrix |
| Step 2: Define | Project Charter Template, Scope Management Plan, 18-requirement Requirements Documentation, Requirements Traceability Matrix, full RACI Matrix, Level-3 Work Breakdown Structure with WBS Dictionary, Assumption and Constraint Log |
| Step 3: Execute | PMBOK Initiating, Planning Part 1, Planning Part 2, Executing, and Monitoring/Closing process group workbooks. 60+ pre-filled PM templates spanning the entire project lifecycle. |
| Operations | ICT Risk Identification Runbook, Critical Function Prioritization Checklist, Incident Response Handoff Protocol, Third-Party Due Diligence Checklist, Resilience Testing Scenario Playbook (TLPT), Business Continuity Activation Checklist, Information Sharing Coordination Checklist, CISO Monthly Operational Checklist, Process Owner Task Guide |
| Performance | DORA KPI Framework with 12 metrics, Executive Operational Resilience Dashboard, Peer Benchmarking Comparison Tool, Earned Value Tracker (SPI/CPI), Monthly Performance Review Template |
| Audit and Risk | DORA Compliance Audit Checklist (65+ verification points covering all 11 DORA chapters), ICT Risk and Opportunity Matrix, ICT Incident and Non-Conformance Log, Regulatory Compliance Mapping Tool (DORA to CRD, CRR, MiFID II, GDPR, NIS2), Corrective and Preventive Action Tracker |
| Sustainment | Continuous Improvement Tracker (Kaizen), Long-Term Sustainment Plan Template, Team Capability Development Framework, Retrospective and Lessons Learned Facilitation Guide |
| Advanced | Enterprise Scaling Rollout Playbook for multinational banking groups, Future State Optimization Framework, Advanced Cross-Border Cyber Incident Scenario Exercise (22 decision points, scoring rubric), 5-year Maturity Advancement Roadmap |
| Reference | 110-term DORA Operational Resilience Glossary, Standards Framework Cross-Reference (DORA to ISO 27001, NIST CSF, COBIT, EBA), DORA Quick Reference Card, ICT Asset Classification Registry, Business Service Dependency Map, Third-Party Categorization Framework, Incident Classification Matrix, Resilience Testing Calendar Template, Vendor Evaluation Matrix |
The 7 domain assessments are the core of the playbook
Each is a separate Excel workbook with 30 scored questions (1 to 5 maturity scale), evidence column, RAG status, and prioritized action output. Together they generate a 210-question audit-ready baseline for your entire DORA implementation.
- Domain 1 - Governance and Accountability: Board responsibilities, CISO role definition, delegation of authority, audit independence, regulatory reporting lines
- Domain 2 - Operational Resilience Strategy: BIA methodology, MTO/RTO setting, critical function prioritization, scenario selection, integration with ERM
- Domain 3 - ICT Risk Management: ICT asset classification, threat modeling, risk treatment plans, KRIs, third-party ICT risk integration, NIST/ISO 27001 alignment
- Domain 4 - Incident Classification and Reporting: Severity grading, internal/external reporting timelines, EBA ITS compliance, SPOC role, post-incident review
- Domain 5 - Resilience Testing Framework: TLPT requirements, test frequency, provider qualification, scenario development, control validation, DR integration
- Domain 6 - Third-Party Risk Management: Vendor mapping, due diligence, right-to-audit clauses, subcontracting oversight, concentration risk, exit planning
- Domain 7 - Information Sharing and Intelligence: ISAC participation, threat intelligence dissemination, anonymization, ENISA coordination
What this saves you
| Big-4 advisory engagement | EUR 80,000 to EUR 250,000, 12 to 24 weeks |
| Internal team building from scratch | 2 to 4 FTEs for 6 to 9 months, plus rework cycles |
| This playbook | $395, download, lifetime access |
Who this is for
- Chief Risk Officers at EU banks, payment institutions, insurance, and asset managers in scope of DORA
- Operational resilience leads accountable for DORA compliance evidence
- CISOs and Heads of ICT Risk in regulated financial institutions
- Internal audit teams preparing for the next supervisory examination
- Compliance directors building DORA reporting frameworks for executive review
- Consultants and audit firms delivering DORA implementation projects to financial services clients
Cross-framework mappings included at no extra cost
DORA does not exist in a vacuum. the playbook includes mappings between DORA and: NIST Cybersecurity Framework, EBA Guidelines on ICT and Security Risk Management, ISO/IEC 27001, COSO ERM, BCBS 239 (risk data aggregation), GDPR, NIS2, CRD, CRR, MiFID II. Demonstrate compliance to all of them with one consolidated control set.
What is NOT in this product
- Marketing fluff or thought-leadership white papers
- "Awareness" PowerPoints
- Generic compliance content recycled from other frameworks
- A login portal you have to keep paying for. This is a one-time purchase, download, lifetime access.
Download. Lifetime access. No subscription. No login required after purchase.
You buy it once, you keep it forever. Your team uses it for the current DORA cycle, the next supervisory examination, the next BIA refresh, and the next time the EBA updates the technical standards. Updates and refinements are made available to you via the original purchase email at no cost.
About the seller: The Art of Service has been building practitioner-grade compliance and governance content for 25 years. 692 frameworks documented. 819,000+ cross-framework mappings. Used by Fortune 500 firms, Big-4 advisory practices, and over 40,000 individual practitioners across 160 countries.
