What does the FitSM Certification Training course cover?
FitSM Certification Training is covered here in 14 modules: Introduction to FitSM: Key concepts and terminology, FitSM and IT service management, Service Management Fundamentals: Service management processes, Service management principles, Service Portfolio Management: Service level management, Service catalogue management and 11 more.
How do you approach FitSM Certification Training step by step?
The work is sequenced in 14 stages. It starts with introduction to FitSM: Key concepts and terminology, FitSM and IT service management, moves through Service Management Fundamentals: Service management processes, Service management principles and Service Portfolio Management: Service level management, Service catalogue management, and ends at FitSM Certification and Exam Preparation: Exam format and content.
What is in Module 1 of the FitSM Certification Training course?
Module 1 is Introduction to FitSM: Key concepts and terminology, FitSM and IT service management. It works through Overview of FitSM and its benefits, Understanding the FitSM standard, key concepts and terminology and 1 more. It sets the vocabulary the remaining 13 modules build on.
How is the FitSM Certification Training course delivered?
The FitSM Certification Training course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the FitSM Certification Training course cost?
The FitSM Certification Training course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: FitSM Certification Training for IT Service Management, OSCP Certification Training Bootcamp, Operational Resilience Certification, GCIH Certification Training.
More answers: what you get with every course, refund policy, all help answers.
FitSM Certification Training Course
1. COURSE FORMAT & DELIVERY DETAILS
Course Overview
The FitSM Certification Training Course is a comprehensive online training program designed to equip participants with the knowledge and skills required to implement the FitSM standard for IT service management.Course Format
- Self-Paced: Yes, the course is self-paced, allowing you to learn at your own convenience.
- Online: Yes, the course is online, accessible from anywhere with an internet connection.
- Live Virtual: Optional live virtual sessions are available for additional support and interaction.
- On-Demand: The course is available on-demand, allowing you to access it 24/7.
Course Schedule
- Fixed Dates or Times: No, there are no fixed dates or times for the course. You can start and complete it at your own pace.
- Typical Completion Time: The typical completion time is 12-16 hours, depending on your prior knowledge and experience.
Course Access
- Lifetime Access: Yes, you will have lifetime access to the course materials.
- Mobile-Friendly: Yes, the course is mobile-friendly, allowing you to access it on your smartphone or tablet.
Support and Resources
- Instructor Support: You will have access to instructor support via email and discussion forums.
- Downloadable Resources: You will receive downloadable resources, including templates, toolkits, and a comprehensive study guide.
- Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.
2. EXTENSIVE & DETAILED COURSE CURRICULUM
Module 1. Introduction to FitSM: Key concepts and terminology, FitSM and IT service management
- Overview of FitSM and its benefits
- Understanding the FitSM standard
- Key concepts and terminology
- FitSM and IT service management
Module 2. Service Management Fundamentals: Service management processes, Service management principles
- Service management principles
- Service management processes
- Service management roles and responsibilities
- Service management governance
Module 3. Service Portfolio Management: Service level management, Service catalogue management
- Service portfolio management overview
- Service catalogue management
- Service level management
- Service portfolio management processes
Module 4. Service Level Management: Service level agreements (SLAs), Operational level agreements (OLAs)
- Service level management overview
- Service level agreements (SLAs)
- Operational level agreements (OLAs)
- Service level management processes
Module 5. Service Availability and Continuity Management: Risk management and mitigation
- Service availability management overview
- Service continuity management overview
- Risk management and mitigation
- Service availability and continuity management processes
Module 6. Service Capacity and Performance Management: Capacity and performance monitoring
- Service capacity management overview
- Service performance management overview
- Capacity and performance monitoring
- Service capacity and performance management processes
Module 7: IT Service Continuity Management
- IT service continuity management overview
- Business continuity management
- IT service continuity management processes
- IT service continuity management best practices
Module 8. Information Security Management: Information security risk management
- Information security management overview
- Information security policies and procedures
- Information security risk management
- Information security management processes
Module 9. Supplier and Contract Management: Supplier management overview, Contract management overview
- Supplier management overview
- Contract management overview
- Supplier and contract management processes
- Supplier and contract management best practices
Module 10. Service Operation and Incident Management: Service operation overview
- Service operation overview
- Incident management overview
- Incident management processes
- Service operation and incident management best practices
Module 11. Problem and Request Fulfillment Management: Problem management overview
- Problem management overview
- Request fulfillment management overview
- Problem and request fulfillment management processes
- Problem and request fulfillment management best practices
Module 12. Service Desk and Service Operation: Service desk overview, Service operation processes
- Service desk overview
- Service operation processes
- Service desk and service operation best practices
- Service desk and service operation metrics
Module 13: Continual Service Improvement
- Continual service improvement overview
- Continual service improvement processes
- Continual service improvement metrics
- Continual service improvement best practices
Module 14. FitSM Certification and Exam Preparation: Exam format and content
- FitSM certification overview
- Exam format and content
- Exam preparation tips and strategies
- Practice questions and mock exam