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HR Shared Service Center Implementation and Optimization

HR Shared Service Center Implementation and Optimization

$199.00
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HR Shared Service Center Implementation and Optimization Course Curriculum



Course Overview

This comprehensive course is designed to equip HR professionals with the knowledge and skills necessary to implement and optimize HR Shared Service Centers (SSCs). Through interactive and engaging content, participants will gain a deep understanding of the SSC model, its benefits, and best practices for implementation and optimization.



Course Objectives

  • Understand the concept and benefits of HR Shared Service Centers
  • Learn how to design and implement an HR SSC
  • Discover best practices for optimizing HR SSC operations
  • Develop skills in HR process re-engineering and improvement
  • Understand how to measure and evaluate HR SSC performance


Course Outline

Module 1: Introduction to HR Shared Service Centers

  • Defining HR Shared Service Centers
  • Benefits of HR SSCs
  • History and evolution of HR SSCs
  • Key characteristics of successful HR SSCs

Module 2: Designing and Implementing an HR SSC

  • Conducting a feasibility study
  • Defining the scope and objectives of the HR SSC
  • Designing the HR SSC structure and organization
  • Developing a business case and ROI analysis
  • Implementing the HR SSC

Module 3: HR Process Re-engineering and Improvement

  • Understanding HR processes and their impact on the organization
  • Identifying opportunities for process improvement
  • Designing and implementing new HR processes
  • Measuring and evaluating the effectiveness of new processes

Module 4: HR SSC Operations and Management

  • Understanding HR SSC operations and management
  • Managing HR SSC staff and resources
  • Implementing HR SSC technology and systems
  • Ensuring HR SSC compliance and risk management

Module 5: Measuring and Evaluating HR SSC Performance

  • Defining HR SSC metrics and benchmarks
  • Measuring HR SSC performance and productivity
  • Evaluating HR SSC effectiveness and impact
  • Using data and analytics to drive HR SSC decision-making

Module 6: Optimizing HR SSC Operations

  • Identifying opportunities for HR SSC optimization
  • Implementing process improvements and efficiencies
  • Leveraging technology to enhance HR SSC operations
  • Developing a culture of continuous improvement

Module 7: Change Management and Communication

  • Understanding the impact of change on HR SSC stakeholders
  • Developing a change management strategy
  • Communicating HR SSC changes to stakeholders
  • Building a culture of acceptance and support

Module 8: HR SSC Governance and Compliance

  • Understanding HR SSC governance and compliance requirements
  • Developing an HR SSC governance framework
  • Ensuring HR SSC compliance with laws and regulations
  • Managing HR SSC risk and audit requirements


Certificate of Completion

Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date curriculum
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certificate of Completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven and interactive discussions
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Course Format

This course is delivered online and consists of 8 modules, each with multiple lessons and activities. The course is self-paced and can be completed in 8-10 weeks.

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