Incident Response Critical Capabilities

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Look inside the Kanban:


Oversee that your organization establishes architecture oversight and planning for information and network security technologies; leads development of an information security risk management program that includes business, regulatory, industry practices and technical environment considerations; establishes strategic vendor relationships for security products and services; develops enterprise-wide security incident response plans and strategies that includes integration with business, compliance, privacy, and legal constituents and requirements; provides advanced level engineering design functions; provides trouble resolution and serves as point of technical escalation on complex problems.


Benefits of the Incident Response Kanban 

1345 Ready to use prioritized Incident Response requirements:

  • Does your organization have a cyber incident response plan in place in the event of a data breach?
  • Does the service provider have a formal incident response and management process and plans that clearly define how they detect and respond to information security incidents?
  • Does your organization have established Incident Response Training included as part of your organizations required Security Awareness Training (SAT)?
  • Does your organization have a security incident response team with clearly defined and documented roles and responsibilities?
  • Does your organization have an incident response plan for security breaches involving third parties?
  • Does your organization have a written incident response plan for localized IT Security incidents?
  • Have you implemented appropriate Cybersecurity governance, risk management, incident response and business continuity frameworks?
  • Do you have an incident response plan in place to minimize the cost and exposure of the data breach?
  • To what extent does your organization have an established incident response plan defining how to respond to the compromise of a networked device?
  • Does your organization have a formal, documented Computer Security Incident Response Plan, and when is the last time your CSIRP was updated?



The Art of Service has identified and prioritized 1345 Incident Response critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Incident Response roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.

  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp,, Atlassian, Trello etc.

  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.

  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it. 


Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 1345 Incident Response critical capabilities and use cases, their prioritization, workflows, tagging and questions.


The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like, Atlassian, Smartsheet, Power BI, Asana, Airtable etc.


Also included is the Incident Response critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

Incident Response Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Incident Response Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 



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Trusted by: BD, Amazon Data Services, Inc., Froedtert, Visa, Snowflake, Albertsons Companies, The Walt Disney Studios, MKS2 Technologies, Honeywell, Services LLC, Altair Engineering, Carta, Optiv, Fannie Mae, Indeed, Re:Sources, The Climate Corporation, FireEye, Inc., BOEING, Global Payments, NOKIA, cFocus Software Incorporated, CrowdStrike, Boston Government Services, Prime Therapeutics, SAP, Red Canary, TikTok, Penda Aiken, Inc., CareFirst BlueCross BlueShield, Telos Corporation, Thomson Reuters, Paysafe Group, Silicon Valley Bank, Anixter, Victoria's Secret, Altria, Dell Technologies, HSA Bank, Hyatt Corporate Office, Chicago, Autodesk, GE Corporate, Blue Cross Blue Shield of IL, MT, NM, OK & TX, Texas Capital Bank, Mandiant, Tetra Defense, VMware, Microsoft, KPMG, Abbvie, DXC, Oracle, Los Alamos National Laboratory, McDonald's Corporation, Databricks, Gemological Institute of America, Rivian Automotive, Electronic Arts, Booz Allen Hamilton, IBM, EATON, FICO, Community Health Systems Prof Serv Corp, Sony Music Entertainment US, Sabre, U.S. Bank, JPMorgan Chase Bank, N.A., Oscar Health, EY, Mission Recruit LLC, Charles Schwab, General Dynamics Information Technology, Sei, Facebook App, Atos, Kemper, Innovative Emergency Mgmt, Apogee Engineering, LLC, NYC Careers, The Consortium, Inc., Talkdesk, Federal Data Systems, Inc, Xcel Energy