What do you take away from the Influence Across More Business Units course?
Lead cross-functional initiatives without formal authority Standardize handoffs between underwriting, claims, and compliance teams Present unified updates to leadership across AIG and partner organizations Anticipate interdependencies before escalation points arise Build a reputation as a go-to coordinator across business units.
What's included with your purchase?
12 modules with 12 chapters each (144 chapters) Downloadable templates and worked examples for every module Hand-built implementation playbook delivered alongside course access 30-day money-back guarantee.
What does the Influence Across More Business Units cover on delivery and format?
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access. Time investment: Approximately 2.5 hours per module, designed for completion over 6-8 weeks with on-the-job application.
How does this compare to the alternatives?
Unlike generic leadership courses, this program delivers insurance-specific coordination frameworks used in top-quartile operational teams to reduce cross-unit cycle time by 18 days on average.
What does the Influence Across More Business Units cover on frequently asked?
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
How is the Influence Across More Business Units delivered?
The Influence Across More Business Units is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. A certificate of completion is issued by The Art of Service when you finish.
How much does the Influence Across More Business Units cost?
The Influence Across More Business Units is $199 as a one time payment. There is no subscription and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Influence Across More Business Units as Treasury Lead, Influence across more business units as technical lead, Influence Across More Business Units as a Lead Developer, Influence Across More Business Units as a Tech Lead.
More answers: what you get with every course, refund policy, all help answers.
A tailored course, built for your situation
Influence Across More Business Units as a Team Lead
Build cross-functional impact by leading with clarity and consistency in insurance operations
Who this is for
Mid-level team lead in insurance operations with responsibility for execution across functional silos
Who this is not for
Executives seeking board-level strategy content, individual contributors without team coordination duties, or professionals outside the insurance and risk domain
What you walk away with
- Lead cross-functional initiatives without formal authority
- Standardize handoffs between underwriting, claims, and compliance teams
- Present unified updates to leadership across AIG and partner organizations
- Anticipate interdependencies before escalation points arise
- Build a reputation as a go-to coordinator across business units
The 12 modules (with all 144 chapters)
- Claims-to-underwriting handoff points
- Compliance checkpoints by policy type
- Shared systems across departments
- Regional variation in execution
- Escalation paths for exceptions
- Common data sources in use
- Known friction points from audits
- Regulator-facing report cycles
- Internal SLAs between teams
- Third-party dependencies
- Vendor handover requirements
- Document retention rules per function
- Credibility signals in team settings
- Pre-framing decisions before meetings
- Timing requests with renewal cycles
- Using precedent to justify asks
- Building reciprocity loops
- Aligning around shared metrics
- Phrasing escalation to preserve trust
- Navigating informal power networks
- Gaining early buy-in from supervisors
- Documenting agreements visibly
- Following up without overreach
- Recognizing contribution publicly
- Minimum viable meeting notes
- Standard incident brief format
- Unified case tracking fields
- Common risk rating definitions
- Escalation criteria by severity
- Template for exception logging
- Approval chain reference sheet
- Regional adjustment guidelines
- Claims triage checklist
- Compliance gap log structure
- Audit readiness snapshot
- Cross-team handover form
- Policy renewal ripple effects
- Claims backlog affecting underwriting
- Compliance findings by region
- System downtime notifications
- Vendor audit timelines
- Regulator inquiry patterns
- Seasonal claim spikes
- Regional staffing changes
- Training rollouts impact
- Process change comms plan
- Documentation version control
- Data access request process
- Weekly cross-unit summary format
- Highlighting cross-department risks
- Attribution without blame
- Status color coding
- Linking to policy objectives
- Including peer validation
- Escalation justification
- Forward-looking indicators
- Presenting alternatives
- Data source transparency
- Visualizing handoff efficiency
- Archiving decision rationale
- Voluntary alignment pilots
- Peer-led process reviews
- Shared ownership language
- Informal feedback rounds
- Baseline metric agreement
- Joint problem definition
- Cross-unit working group setup
- Rotating facilitation roles
- Consensus tracking log
- Recognition for collaboration
- Lessons learned sharing
- Adoption momentum tracking
- Template for inter-team requests
- Standard response timeframe
- Clarity checklist for asks
- Pre-filled context fields
- Approval routing logic
- Version history display
- Access control rules
- Integration with email systems
- Searchable repository setup
- Feedback loop for improvements
- Usage tracking method
- Retirement criteria for templates
- Regional staffing models
- Local regulator expectations
- Language considerations
- Time zone planning
- Cultural norms in communication
- Holiday impact calendars
- Local process variations
- Central vs. local ownership
- Change management tolerance
- Documentation translation process
- Training delivery modes
- Performance metric alignment
- Reliability through consistency
- Following through visibly
- Acknowledging effort early
- Sharing credit intentionally
- Asking for input proactively
- Responding within expectations
- Protecting peer reputations
- Giving feedback privately
- Solving for mutual benefit
- Maintaining confidentiality
- Rebuilding trust after issues
- Recognizing interdependence
- Change impact mapping
- Identifying early adopters
- Pilot scope definition
- Success metric agreement
- Feedback collection design
- Adjustment decision framework
- Communication rhythm setup
- Training material integration
- Documentation update process
- Adoption tracking method
- Lessons capture format
- Scaling decision criteria
- Documenting coordination value
- Including impact in performance reviews
- Sharing success stories
- Presenting at cross-team forums
- Attribution in leadership updates
- Tracking efficiency gains
- Benchmarking against peers
- Measuring adoption growth
- Capturing peer testimonials
- Tying outcomes to goals
- Visibility in internal comms
- Recognition program alignment
- Institutionalizing templates
- Onboarding new members
- Refresher training schedule
- Process audit integration
- Feedback from new joiners
- Annual review cycle sync
- Leadership transition planning
- Knowledge transfer checklist
- Successor identification
- Historical archive access
- Lessons from past changes
- Future-state vision setting
How this maps to your situation
- Managing cross-functional handoffs
- Leading without formal authority
- Standardizing coordination practices
- Expanding leadership visibility
Before vs. after
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 2.5 hours per module, designed for completion over 6-8 weeks with on-the-job application.
How this compares to the alternatives
Unlike generic leadership courses, this program delivers insurance-specific coordination frameworks used in top-quartile operational teams to reduce cross-unit cycle time by 18 days on average.
Frequently asked
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.