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Influence Across More Business Units with ISO 20000

$199.00
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What is the Influence Across More Business Units course about?

Standardized service delivery templates applicable across business units Proven techniques to align regional teams under common ISO 20000 practices Increased influence in cross-functional service design conversations Repeatable processes that reduce rework when launching initiatives in new regions Clear documentation framework to onboard peer teams quickly.

What do you take away from the Influence Across More Business Units course?

Standardized service delivery templates applicable across business units Proven techniques to align regional teams under common ISO 20000 practices Increased influence in cross-functional service design conversations Repeatable processes that reduce rework when launching initiatives in new regions Clear documentation framework to onboard peer teams quickly.

What's included with your purchase?

12 modules with 12 chapters each (144 chapters) Downloadable templates and worked examples for every module Hand-built implementation playbook delivered alongside course access 30-day money-back guarantee.

What does the Influence Across More Business Units cover on delivery and format?

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access. Time investment: Approximately 3 hours per module, designed to fit around active leadership responsibilities.

How does this compare to the alternatives?

Unlike generic compliance courses, this program is tailored to practitioners leading cross-functional service delivery, with specific methods to expand reach using ISO 20000.

What does the Influence Across More Business Units cover on frequently asked?

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

How is the Influence Across More Business Units delivered?

The Influence Across More Business Units is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. A certificate of completion is issued by The Art of Service when you finish.

How much does the Influence Across More Business Units cost?

The Influence Across More Business Units is $199 as a one time payment. There is no subscription and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: Influence across more business units, Influence Across More Operational Units.

More answers: what you get with every course, refund policy, all help answers.

A tailored course, built for your situation

Influence Across More Business Units with ISO 20000

Extend your practice's footprint through structured service management mastery

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.

Who this is for

Senior brand and operations leader driving consistency across business units using formalized frameworks

Who this is not for

Entry-level practitioners or those without cross-functional influence goals

What you walk away with

  • Standardized service delivery templates applicable across business units
  • Proven techniques to align regional teams under common ISO 20000 practices
  • Increased influence in cross-functional service design conversations
  • Repeatable processes that reduce rework when launching initiatives in new regions
  • Clear documentation framework to onboard peer teams quickly

The 12 modules (with all 144 chapters)

Module 1. Mapping ISO 20000 to Multi-Unit Service Delivery
Learn how to align ISO 20000 principles with brand operations across business units, identifying leverage points for standardization and consistency.
12 chapters in this module
  1. Defining service scope across regions
  2. Linking brand outcomes to service objectives
  3. Identifying process overlaps
  4. Standardizing service definitions
  5. Documenting unit-specific variations
  6. Establishing baseline metrics
  7. Engaging regional stakeholders
  8. Setting rollout priorities
  9. Aligning with existing frameworks
  10. Avoiding redundant controls
  11. Tracking cross-unit adoption
  12. Measuring consistency gains
Module 2. Designing Scalable Service Processes
Build service workflows that maintain quality across locations and units without requiring constant oversight or rework.
12 chapters in this module
  1. Core process components
  2. Identifying integration points
  3. Minimizing handoff friction
  4. Embedding feedback loops
  5. Designing for regional needs
  6. Maintaining central standards
  7. Version control for processes
  8. Testing across environments
  9. Documenting service SLAs
  10. Assigning ownership clearly
  11. Building audit readiness
  12. Scaling without bloat
Module 3. Leading ISO 20000 Adoption Across Functions
Gain strategies to lead adoption beyond direct control, using influence rather than mandate to expand service management reach.
12 chapters in this module
  1. Assessing team readiness
  2. Communicating value to peers
  3. Running cross-unit pilots
  4. Gathering early feedback
  5. Adjusting messaging by role
  6. Highlighting efficiency wins
  7. Securing informal champions
  8. Avoiding top-down pushback
  9. Sharing progress visibly
  10. Managing resistance tactfully
  11. Celebrating early wins
  12. Sustaining momentum
Module 4. Integrating ISO 20000 with Brand Governance
Align service management with brand standards to ensure consistency in customer-facing delivery and internal execution.
12 chapters in this module
  1. Mapping brand pillars to service goals
  2. Ensuring tone and quality alignment
  3. Embedding brand checks in workflows
  4. Training teams on dual standards
  5. Auditing for brand compliance
  6. Reporting on brand-service gaps
  7. Updating playbooks regularly
  8. Handling regional adaptations
  9. Measuring brand consistency
  10. Linking outcomes to performance
  11. Sharing best practices
  12. Scaling successful models
Module 5. Standardizing Reporting Across Units
Create unified reporting structures that enable leadership visibility without burdening teams with redundant updates.
12 chapters in this module
  1. Defining common KPIs
  2. Building consolidated dashboards
  3. Automating data collection
  4. Reducing report duplication
  5. Setting update frequencies
  6. Ensuring data accuracy
  7. Tailoring views by audience
  8. Linking metrics to outcomes
  9. Reviewing cross-unit trends
  10. Identifying improvement areas
  11. Sharing insights broadly
  12. Updating reporting frameworks
Module 6. Managing Change Across Distributed Teams
Lead ISO 20000-driven improvements across geographically dispersed teams using structured change management.
12 chapters in this module
  1. Assessing change readiness
  2. Building change networks
  3. Communicating updates clearly
  4. Training regional leads
  5. Providing support resources
  6. Tracking adoption rates
  7. Addressing local concerns
  8. Updating materials iteratively
  9. Reinforcing new behaviors
  10. Measuring change success
  11. Reducing resistance loops
  12. Sustaining new standards
Module 7. Building Cross-Unit Audit Readiness
Prepare multiple business units for seamless audits using shared ISO 20000 documentation and practices.
12 chapters in this module
  1. Creating central audit repositories
  2. Standardizing evidence collection
  3. Training teams on expectations
  4. Running internal mock audits
  5. Identifying compliance gaps
  6. Assigning corrective actions
  7. Tracking closure rates
  8. Improving response quality
  9. Reducing audit fatigue
  10. Documenting improvements
  11. Sharing audit reports
  12. Maintaining readiness
Module 8. Optimizing Vendor Partnerships Under ISO 20000
Extend ISO 20000 standards to third-party relationships to ensure consistency and accountability.
12 chapters in this module
  1. Evaluating vendor alignment
  2. Setting service expectations
  3. Documenting vendor SLAs
  4. Integrating vendors into workflows
  5. Auditing third-party delivery
  6. Managing contract compliance
  7. Handling performance issues
  8. Sharing improvement plans
  9. Renewing with data
  10. Scaling vendor oversight
  11. Reducing service gaps
  12. Improving vendor accountability
Module 9. Driving Continuous Improvement Across Functions
Establish feedback mechanisms that fuel improvement across business units using ISO 20000's continual improvement clause.
12 chapters in this module
  1. Setting improvement goals
  2. Collecting cross-unit feedback
  3. Prioritizing changes
  4. Testing improvements
  5. Rolling out updates
  6. Measuring impact
  7. Sharing results
  8. Documenting decisions
  9. Involving regional leads
  10. Scaling improvements
  11. Avoiding initiative fatigue
  12. Sustaining momentum
Module 10. Extending ISO 20000 to New Regions
Replicate proven service management models in new geographies using structured onboarding and support frameworks.
12 chapters in this module
  1. Assessing regional readiness
  2. Adapting processes locally
  3. Training new teams
  4. Providing ongoing support
  5. Monitoring early adoption
  6. Adjusting for culture
  7. Standardizing outputs
  8. Documenting lessons
  9. Scaling rollout
  10. Reducing time to value
  11. Improving consistency
  12. Building local champions
Module 11. Aligning ISO 20000 with Digital Transformation
Integrate service management standards with digital initiatives to ensure scalability and reliability.
12 chapters in this module
  1. Mapping digital projects to ISO 20000
  2. Embedding controls early
  3. Managing change velocity
  4. Aligning IT and operations
  5. Tracking digital KPIs
  6. Ensuring service continuity
  7. Reducing transformation risk
  8. Scaling digital wins
  9. Training teams on new tools
  10. Maintaining standards
  11. Auditing digital services
  12. Improving digital outcomes
Module 12. Measuring and Communicating Broader Impact
Demonstrate expanded influence through clear metrics and storytelling that resonates with leadership.
12 chapters in this module
  1. Defining reach metrics
  2. Tracking adoption growth
  3. Measuring efficiency gains
  4. Calculating cost savings
  5. Gathering testimonials
  6. Building success narratives
  7. Presenting to leadership
  8. Sharing cross-unit wins
  9. Attributing outcomes
  10. Improving reporting
  11. Sustaining investment
  12. Scaling influence

How this maps to your situation

  • Leading cross-functional initiatives
  • Rolling out standardized practices
  • Supporting regional expansion
  • Aligning service delivery with brand standards

Before vs. after

Before
Initiatives stay siloed, with inconsistent execution across units and limited visibility beyond immediate teams.
After
Service practices scale efficiently across business units, with documented standards, broader influence, and measurable consistency gains.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3 hours per module, designed to fit around active leadership responsibilities.

How this compares to the alternatives

Unlike generic compliance courses, this program is tailored to practitioners leading cross-functional service delivery, with specific methods to expand reach using ISO 20000.

Frequently asked

How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this relevant if I'm not in IT?
Yes. ISO 20000 is applied across operations, brand management, and service delivery functions globally.
Will this help me influence peer units?
Yes. The course focuses on expanding reach through standardization, documentation, and proven adoption techniques.
$199 one-time. Approximately 3 hours per module, designed to fit around active leadership responsibilities..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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