Save time, empower your teams and effectively upgrade your processes with access to this practical Internal Customer Service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Internal Customer Service related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Internal Customer Service specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Internal Customer Service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 990 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Internal Customer Service improvements can be made.
Examples; 10 of the 990 standard requirements:
- Does your organization identify, verify, protect and safeguard customers or external providers property provided for use or incorporation into your products and services?
- How the loosely bound network containing a consulting organization can be managed to produce services that effectively fulfill the needs of the internal customers?
- How will you work differently with customers, internal organizations and supply chain partners to enable the most effective and efficient flow of information?
- Why are other organizations so interested in customer-self service systems and willing even to allow access to information in internal systems?
- How does your organization ensure that it has the ability to meet the requirements for products and services to be offered to your customers?
- Does your organization have an internal procedure to review customer complaints on the products and service provided by the service provider?
- Has your organization created APIs to expose internal data as a service to other internal departments or external customers and partners?
- What is the best way to integrate with all your internal applications, as well as all of your customer and trading partner applications?
- How would you characterize ongoing internal communication between your sales and customer service teams ÃÂÃÂ proactive or reactive?
- What is the relationship between internal service quality and staff satisfaction and external quality and customer satisfaction?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Internal Customer Service book in PDF containing 990 requirements, which criteria correspond to the criteria in...
Your Internal Customer Service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Internal Customer Service Self-Assessment and Scorecard you will develop a clear picture of which Internal Customer Service areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Internal Customer Service Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Internal Customer Service projects with the 62 implementation resources:
- 62 step-by-step Internal Customer Service Project Management Form Templates covering over 1500 Internal Customer Service project requirements and success criteria:
Examples; 10 of the check box criteria:
- Requirements Management Plan: How knowledgeable is the team in the proposed application area?
- Project Performance Report: To what degree does the teams purpose constitute a broader, deeper aspiration than just accomplishing short-term goals?
- Monitoring and Controlling Process Group: Contingency planning. if a risk event occurs, what will you do?
- Stakeholder Management Plan: Why is it important to reduce deliverables to a smallest component?
- Probability and Impact Assessment: How is risk handled within this Internal Customer Service project organization?
- Planning Process Group: Have operating capacities been created and/or reinforced in partners?
- Project Scope Statement: Have you been able to easily identify success criteria and create objective measurements for each of the Internal Customer Service project scopes goal statements?
- Scope Management Plan: Are there any windfall benefits that would accrue to the Internal Customer Service project sponsor or other parties?
- Initiating Process Group: What input will you be required to provide the Internal Customer Service project team?
- Probability and Impact Matrix: Are staff committed for the duration of the Internal Customer Service project?
Step-by-step and complete Internal Customer Service Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Internal Customer Service project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Internal Customer Service project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Internal Customer Service project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Internal Customer Service project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Internal Customer Service project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Internal Customer Service project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Internal Customer Service project with this in-depth Internal Customer Service Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Internal Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Internal Customer Service and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Internal Customer Service investments work better.
This Internal Customer Service All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.