What does the ISO 20000 Foundation Training and Certification for IT Service course cover?
ISO 20000 Foundation Training and Certification for IT Service is covered here in 8 modules: Introduction to IT Service Management Systems (ITSMS): Definition and scope of ITSMS, Understanding the ISO 20000 Standard: Key requirements and clauses, Service Management Processes: Service level management, Service catalogue management and 5 more.
How do you approach ISO 20000 Foundation Training and Certification for IT Service step by step?
The work is sequenced in 8 stages. It starts with Introduction to IT Service Management Systems (ITSMS): Definition and scope of ITSMS, moves through Understanding the ISO 20000 Standard: Key requirements and clauses and Service Management Processes: Service level management, Service catalogue management, and ends at Case Studies and Group Exercises: Real-world case studies, Group exercises and discussions.
What is in Module 1 of the ISO 20000 Foundation Training and Certification for IT Service course?
Module 1 is Introduction to IT Service Management Systems (ITSMS): Definition and scope of ITSMS. It works through Definition and scope of ITSMS, Benefits of implementing an ITSMS, overview of the ISO 20000 standard and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the ISO 20000 Foundation Training and Certification for IT Service course delivered?
The ISO 20000 Foundation Training and Certification for IT Service course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ISO 20000 Foundation Training and Certification for IT Service course cost?
The ISO 20000 Foundation Training and Certification for IT Service course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
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ISO 20000 Foundation Training and Certification for IT Service Management Systems
This comprehensive course is designed to provide participants with a thorough understanding of the ISO 20000 standard for IT Service Management Systems (ITSMS). Upon completion, participants will receive a certificate issued by The Art of Service.Course Overview
The ISO 20000 Foundation Training and Certification course is an interactive, engaging, and comprehensive program that covers the principles and practices of IT Service Management Systems. The course is designed to provide participants with a deep understanding of the ISO 20000 standard and its application in real-world scenarios.Course Objectives
- Understand the principles and concepts of IT Service Management Systems (ITSMS)
- Familiarize yourself with the ISO 20000 standard and its requirements
- Learn how to implement and maintain an effective ITSMS
- Understand the importance of continual improvement and service level management
- Gain knowledge of the different processes and functions within an ITSMS
Course Outline
Module 1. Introduction to IT Service Management Systems (ITSMS): Definition and scope of ITSMS
- Definition and scope of ITSMS
- Benefits of implementing an ITSMS
- Overview of the ISO 20000 standard
- Key concepts and principles of ITSMS
Module 2. Understanding the ISO 20000 Standard: Key requirements and clauses
- Overview of the ISO 20000 standard
- Structure and content of the standard
- Key requirements and clauses
- Understanding the certification process
Module 3. Service Management Processes: Service level management, Service catalogue management
- Service level management
- Service catalogue management
- Service level agreement (SLA) management
- Capacity and availability management
- IT service continuity management
- Information security management
Module 4. Service Desk and Incident Management: Service desk function, Incident management process
- Service desk function
- Incident management process
- Incident classification and prioritization
- Incident resolution and closure
Module 5. Problem Management and Change Management: Change management process, Change request management
- Problem management process
- Problem identification and logging
- Problem investigation and diagnosis
- Change management process
- Change request management
- Change implementation and verification
Module 6. Continual Improvement and Service Level Management: Service level agreements (SLAs)
- Continual improvement principles
- Service level management
- Service level agreements (SLAs)
- Service level reporting and review
Module 7. Implementing and Maintaining an ITSMS: ITSMS implementation planning
- ITSMS implementation planning
- ITSMS implementation and deployment
- ITSMS maintenance and continual improvement
- ITSMS audit and certification
Module 8. Case Studies and Group Exercises: Real-world case studies, Group exercises and discussions
- Real-world case studies
- Group exercises and discussions
- Hands-on projects and activities
Course Benefits
- Comprehensive understanding of the ISO 20000 standard
- Practical knowledge of ITSMS implementation and maintenance
- Improved skills in service management and continual improvement
- Enhanced career opportunities in IT service management
- Certificate issued by The Art of Service upon completion
Course Features
- Interactive and engaging course design
- Comprehensive and up-to-date course content
- Expert instructors with industry experience
- Flexible learning options
- User-friendly and mobile-accessible course platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking