What does the ISO 20000 Implementation and Management course cover?
ISO 20000 Implementation and Management is covered here in 10 modules: Introduction to ISO 20000: Overview of ISO 20000, Key principles and requirements, Service Management System (SMS) Fundamentals: Key components of an SMS, Planning and Implementing an SMS: Defining the scope of the SMS and 7 more.
How do you approach ISO 20000 Implementation and Management step by step?
The work is sequenced in 10 stages. It starts with Introduction to ISO 20000: Overview of ISO 20000, Key principles and requirements, moves through Service Management System (SMS) Fundamentals: Key components of an SMS and Planning and Implementing an SMS: Defining the scope of the SMS, and ends at Implementation and Management of an SMS: Implementation and deployment.
What is in Module 1 of the ISO 20000 Implementation and Management course?
Module 1 is Introduction to ISO 20000: Overview of ISO 20000, Key principles and requirements. It works through overview of ISO 20000, history and development of the standard, key principles and requirements and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the ISO 20000 Implementation and Management course delivered?
The ISO 20000 Implementation and Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ISO 20000 Implementation and Management course cost?
The ISO 20000 Implementation and Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: ISO 20671, ISO 31000 Risk Management, ISO 27001 Lead Implementer Masterclass, ISO 14001 Implementation and Auditing.
More answers: what you get with every course, refund policy, all help answers.
ISO 20000 Implementation and Management: A Step-by-Step Guide
Course Overview
This comprehensive course provides a step-by-step guide to implementing and managing an ISO 20000-compliant Service Management System (SMS). Participants will gain a deep understanding of the standard, its requirements, and the benefits of implementing an SMS. Upon completion, participants will receive a certificate issued by The Art of Service.Course Objectives
- Understand the principles and requirements of ISO 20000
- Learn how to implement and manage an SMS
- Understand the benefits of implementing an SMS
- Gain practical knowledge of how to apply the standard in real-world scenarios
- Prepare for the ISO 20000 certification exam
Course Outline
Module 1. Introduction to ISO 20000: Overview of ISO 20000, Key principles and requirements
- Overview of ISO 20000
- History and development of the standard
- Key principles and requirements
- Benefits of implementing an SMS
Module 2. Service Management System (SMS) Fundamentals: Key components of an SMS
- Definition and scope of an SMS
- Key components of an SMS
- Service management processes
- Service management policies and procedures
Module 3. Planning and Implementing an SMS: Defining the scope of the SMS
- Planning and preparation for SMS implementation
- Defining the scope of the SMS
- Establishing service management policies and procedures
- Implementing service management processes
Module 4. Service Management Processes: Service desk management, Service level management
- Service desk management
- Incident management
- Problem management
- Change management
- Release and deployment management
- Service level management
- Capacity management
- Availability management
- IT service continuity management
- Information security management
Module 5. Service Management Policies and Procedures: Documenting policies and procedures
- Defining service management policies
- Establishing service management procedures
- Documenting policies and procedures
- Communicating policies and procedures
Module 6. Service Management Roles and Responsibilities: Training and awareness
- Defining service management roles
- Establishing service management responsibilities
- Assigning roles and responsibilities
- Training and awareness
Module 7. Service Management Metrics and Measurement: Collecting and analyzing data
- Defining service management metrics
- Establishing service management measurement
- Collecting and analyzing data
- Reporting and communicating results
Module 8. Continual Improvement and Auditing: Service management auditing
- Continual improvement principles
- Service management auditing
- Internal audits
- External audits
- Continual improvement activities
Module 9. ISO 20000 Certification and Compliance: ISO 20000 certification process
- ISO 20000 certification process
- Compliance requirements
- Maintaining certification
- Continual improvement and compliance
Module 10. Implementation and Management of an SMS: Implementation and deployment
- Implementation planning
- Implementation and deployment
- Service management system maintenance
- Continual improvement and management
Course Features
- Interactive and engaging online learning experience
- Comprehensive course materials and resources
- Personalized learning experience
- Up-to-date content and materials
- Practical and real-world applications
- High-quality content and instruction
- Expert instructors and support
- Certification upon completion
- Flexible learning schedule
- User-friendly online platform
- Mobile-accessible course materials
- Community-driven learning environment
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking