What does the ISO 20000 Implementation Mastery course cover?
ISO 20000 Implementation Mastery is covered here in 6 modules: Introduction to IT Service Management: ITSM frameworks and models, IT Service Management Processes: Service Level Management, Information Security Management, IT Service Management Tools and Techniques: Service Level Agreements and 3 more. The outline lists 33 specific topics, opening with What is IT Service Management? and closing with maintaining ISO 20000 certification.
How do you approach ISO 20000 Implementation Mastery step by step?
The work is sequenced in 6 stages. It starts with Introduction to IT Service Management: ITSM frameworks and models, moves through IT Service Management Processes: Service Level Management, Information Security Management and IT Service Management Tools and Techniques: Service Level Agreements, and ends at ISO 20000 Certification and Implementation: Implementing ISO 20000 requirements.
What is in Module 1 of the ISO 20000 Implementation Mastery course?
Module 1 is Introduction to IT Service Management: ITSM frameworks and models. It works through What is IT Service Management?, Benefits of IT Service Management, overview of the ISO 20000 standard and 1 more. It sets the vocabulary the remaining 5 modules build on.
How is the ISO 20000 Implementation Mastery course delivered?
The ISO 20000 Implementation Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ISO 20000 Implementation Mastery course cost?
The ISO 20000 Implementation Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
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ISO 20000 Implementation Mastery: A Step-by-Step Guide to IT Service Management Success
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to implement and manage an IT Service Management (ITSM) system that meets the requirements of the ISO 20000 standard. Participants will learn the principles and best practices of ITSM, and how to apply them in a real-world setting.Course Objectives
- Understand the principles and benefits of IT Service Management
- Learn the requirements of the ISO 20000 standard
- Develop the skills and knowledge necessary to implement and manage an ITSM system
- Apply ITSM best practices in a real-world setting
- Prepare for the ISO 20000 certification exam
Course Outline
Module 1. Introduction to IT Service Management: ITSM frameworks and models
- What is IT Service Management?
- Benefits of IT Service Management
- Overview of the ISO 20000 standard
- ITSM frameworks and models
Module 2. IT Service Management Processes: Service Level Management, Information Security Management
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release and Deployment Management
- Service Level Management
- Capacity Management
- IT Service Continuity Management
- Information Security Management
Module 3. IT Service Management Tools and Techniques: Service Level Agreements
- Service Management tools
- Configuration Management Systems
- Service Catalogue
- Service Level Agreements
- Operational Level Agreements
- Underpinning Contracts
Module 4. Implementing IT Service Management: Implementing ITSM processes
- Implementing ITSM processes
- Defining ITSM roles and responsibilities
- Developing ITSM policies and procedures
- Implementing ITSM tools and techniques
- Managing ITSM implementation projects
Module 5. Managing and Improving IT Service Management: Managing ITSM operations
- Managing ITSM operations
- Monitoring and reporting ITSM performance
- Continual Service Improvement
- ITSM metrics and benchmarking
- ITSM audit and certification
Module 6. ISO 20000 Certification and Implementation: Implementing ISO 20000 requirements
- Overview of the ISO 20000 certification process
- Implementing ISO 20000 requirements
- Preparing for the ISO 20000 certification audit
- Maintaining ISO 20000 certification
Course Features
- Interactive and Engaging: The course includes interactive lessons, quizzes, and exercises to keep participants engaged and motivated.
- Comprehensive: The course covers all aspects of IT Service Management and the ISO 20000 standard.
- Personalized: Participants can learn at their own pace and access the course materials at any time.
- Up-to-date: The course materials are updated regularly to reflect the latest developments in IT Service Management and the ISO 20000 standard.
- Practical: The course includes real-world examples and case studies to illustrate the practical application of IT Service Management principles and best practices.
- Real-world applications: The course provides participants with the knowledge and skills necessary to apply IT Service Management principles and best practices in a real-world setting.
- High-quality content: The course materials are developed by experts in IT Service Management and the ISO 20000 standard.
- Expert instructors: The course is taught by experienced instructors who are experts in IT Service Management and the ISO 20000 standard.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: The course is available online and can be accessed from anywhere in the world.
- User-friendly: The course materials are easy to use and navigate.
- Mobile-accessible: The course materials can be accessed on mobile devices.
- Community-driven: The course includes access to a community of IT Service Management professionals who can provide support and guidance.
- Actionable insights: The course provides participants with actionable insights and practical advice on how to implement and manage an IT Service Management system.
- Hands-on projects: The course includes hands-on projects and exercises to help participants apply IT Service Management principles and best practices in a real-world setting.
- Bite-sized lessons: The course materials are divided into bite-sized lessons that can be completed in a short amount of time.
- Lifetime access: Participants have lifetime access to the course materials.
- Gamification: The course includes gamification elements to make learning fun and engaging.
- Progress tracking: The course includes progress tracking features to help participants stay on track and motivated.