A tailored course, built for your situation
Mastering ISO 22301 for Global Engineering Resilience Leaders
Build unbroken service continuity across regions and systems with a battle-tested business continuity standard.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Engineers are being asked to own system resilience beyond uptime, spanning incident response, compliance, and regional failover, without clear frameworks to unify the work.
The situation this course is for
Without a standardised approach, resilience efforts stay siloed. Post-mortems repeat, regional outages trigger inconsistent responses, and engineering time gets consumed by reactive coordination instead of proactive design. The gap isn’t technical skill, it’s the lack of a shared, auditable continuity framework that scales across regions.
Who this is for
Senior software engineer or systems architect at a global tech company, leading or contributing to resilience, disaster recovery, or incident management initiatives across distributed teams.
Who this is not for
Junior engineers still mastering core development workflows, compliance auditors focused only on documentation, or managers without technical implementation experience.
What you walk away with
- Deploy a complete ISO 22301-aligned business continuity plan across engineering domains
- Lead cross-regional incident recovery efforts with documented authority
- Standardize system rollback, failover, and notification protocols across teams
- Demonstrate compliance readiness to internal risk teams and external assessors
- Turn reliability initiatives into visible, career-compounding leadership contributions
The 12 modules (with all 144 chapters)
Module 1. Why ISO 22301 Matters for Software Resilience
Understand how business continuity principles apply directly to engineering systems, incident response, and deployment rollback strategies.
12 chapters in this module
- Mapping software outages to business continuity requirements
- How ISO 22301 complements SRE and incident management
- Real-world examples of engineering teams using ISO 22301
- Key differences between disaster recovery and continuity planning
- The role of software engineers in continuity design
- How Meta-level incidents inform global resilience standards
- Compliance expectations across US and EU regions
- Linking system health to organizational resilience metrics
- Why uptime alone is no longer enough
- The rising cost of inconsistent rollback procedures
- How incident fatigue erodes team effectiveness
- ISO 22301 as a framework for engineering excellence
Module 2. Establishing the Scope of Continuity Planning
Define which systems, teams, and services fall under your continuity framework with precision.
12 chapters in this module
- Identifying critical services by user impact and revenue
- Mapping interdependencies across microservices
- Determining minimum viable functionality per region
- Setting recovery time and point objectives
- Documenting data replication and sync requirements
- Aligning scope with product team roadmaps
- Engaging SRE and platform teams early
- Handling third-party dependencies in scope
- Defining out-of-scope services with justification
- Updating scope after major feature launches
- Balancing comprehensiveness with manageability
- Creating a living scope document
Module 3. Leadership and Governance in Continuity Design
Establish clear ownership and accountability for continuity plans across distributed engineering teams.
12 chapters in this module
- Identifying continuity champions per engineering domain
- Forming cross-functional resilience working groups
- Assigning roles for plan activation and review
- Defining escalation paths for regional incidents
- Documenting decision rights during crisis events
- Onboarding new team members to the framework
- Conducting leadership readiness assessments
- Ensuring compliance with Meta’s internal policies
- Integrating continuity responsibilities into role charts
- Managing turnover and knowledge retention
- Creating accountability matrices for global teams
- Maintaining governance documentation
Module 4. Risk Assessment for Engineering Systems
Systematically identify threats to software availability and data integrity across regions.
12 chapters in this module
- Common infrastructure failure points in cloud environments
- Assessing risks from regional natural disasters
- Evaluating supply chain vulnerabilities
- Identifying single points of failure in microservices
- Measuring blast radius of cascading failures
- Prioritizing risks by likelihood and impact
- Incorporating threat intelligence feeds
- Mapping risks to compliance requirements
- Using past incident data for risk scoring
- Documenting risk treatment decisions
- Updating risk assessments quarterly
- Sharing risk insights across teams
Module 5. Business Impact Analysis for SaaS Platforms
Quantify the operational and financial consequences of system downtime.
12 chapters in this module
- Measuring user-facing impact of outages
- Estimating revenue loss during downtime
- Tracking support load during incidents
- Assessing reputational risk from public outages
- Calculating cost of engineer hours during recovery
- Prioritizing services by business criticality
- Documenting assumptions behind impact scores
- Validating BIA with product and finance teams
- Updating BIA after product changes
- Linking BIA to recovery objectives
- Creating visual impact dashboards
- Using BIA to justify resilience investments
Module 6. Designing Incident Response Playbooks
Create standardized, actionable procedures for responding to system failures.
12 chapters in this module
- Defining incident severity levels
- Creating step-by-step recovery procedures
- Designing automated alert and triage workflows
- Integrating with existing monitoring tools
- Establishing communication protocols
- Documenting role-specific playbooks
- Including regional considerations
- Handling data consistency during failover
- Creating rollback checklists
- Testing playbook usability
- Versioning and distributing playbooks
- Training teams on playbook execution
Module 7. Continuity Plan Development
Assemble a complete, actionable continuity plan for engineering systems.
12 chapters in this module
- Structuring the continuity plan document
- Describing activation and deactivation triggers
- Documenting resource requirements
- Listing critical contacts and roles
- Including regional failover strategies
- Integrating with existing runbooks
- Providing access instructions for encrypted systems
- Addressing data integrity and recovery
- Incorporating legal and compliance requirements
- Ensuring plan portability
- Creating plan distribution protocols
- Maintaining plan confidentiality
Module 8. Testing and Validation of Continuity Plans
Verify continuity plans through structured testing without disrupting production.
12 chapters in this module
- Designing test scenarios for different outages
- Scheduling regular continuity tests
- Conducting tabletop exercises with teams
- Running technical failover drills
- Measuring test effectiveness metrics
- Documenting test results and lessons learned
- Addressing gaps identified in testing
- Reporting test outcomes to leadership
- Balancing test rigor with operational risk
- Using automation to improve test efficiency
- Tracking test completion rates
- Maintaining test records for audit
Module 9. Maintenance and Continuous Improvement
Keep continuity plans current and effective as systems evolve.
12 chapters in this module
- Establishing plan review cycles
- Updating plans after system changes
- Tracking plan version history
- Managing plan access permissions
- Conducting post-incident plan reviews
- Incorporating lessons from near-misses
- Using change management systems to trigger updates
- Automating plan update reminders
- Measuring plan effectiveness metrics
- Benchmarking against industry standards
- Sharing best practices across teams
- Recognizing team contributions to improvement
Module 10. Communication During Continuity Events
Ensure clear, consistent information flow during system disruptions.
12 chapters in this module
- Identifying internal communication needs
- Creating external messaging templates
- Establishing media response protocols
- Coordinating with legal and PR teams
- Updating stakeholders at defined intervals
- Managing communication during extended outages
- Using multiple channels effectively
- Translating technical details for non-technical audiences
- Documenting communication during events
- Reviewing communication effectiveness
- Protecting sensitive information
- Maintaining communication resilience
Module 11. Compliance and Audit Readiness
Demonstrate adherence to ISO 22301 and internal policy requirements.
12 chapters in this module
- Mapping controls to ISO 22301 requirements
- Preparing for internal audits
- Responding to auditor questions
- Maintaining evidence repositories
- Demonstrating continuous improvement
- Aligning with Meta's compliance framework
- Creating audit response playbooks
- Documenting control effectiveness
- Using automated compliance tools
- Reporting on continuity KPIs
- Preparing for external certification
- Maintaining compliance documentation
Module 12. Scaling Resilience Across Engineering
Extend continuity practices across multiple teams and regions.
12 chapters in this module
- Creating standard templates for new teams
- Onboarding engineering leads to the framework
- Establishing center of excellence
- Sharing best practices organization-wide
- Measuring maturity across teams
- Recognizing high-performing resilience teams
- Integrating with hiring and onboarding
- Building training programs
- Creating leader dashboards
- Linking to performance metrics
- Scaling automation tools
- Planning for future growth
How this maps to your situation
- Incident response for distributed systems
- Cross-regional compliance alignment
- Engineering-led continuity planning
- Scaling resilience practices in tech organizations
Before vs. after
Before
Resilience efforts are fragmented across teams, response times vary by region, and compliance documentation is reactive.
After
A unified, ISO 22301-aligned continuity framework is deployed across engineering domains, with faster recovery, consistent compliance, and broader organizational impact.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 90 minutes per module, designed for completion over 4-6 weeks with weekend study.
If nothing changes
Without a standardized approach, teams will continue to experience inconsistent recovery times, compliance gaps across regions, and duplicated effort, all while missing opportunities to turn reliability work into leadership recognition.
How this compares to the alternatives
Unlike generic disaster recovery guides or high-level compliance overviews, this course provides engineering-specific implementation steps, real-world examples from global tech firms, and a complete ISO 22301 deployment plan tailored to software systems, delivered with a hand-built playbook for immediate use.
Frequently asked
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is prior experience with ISO 22301 required?
No. The course is designed for engineers with incident management or system reliability experience who want to formalize and scale their resilience practices.
Will the implementation playbook be customized?
The playbook is hand-built for engineering teams in global tech environments, with sections for cross-regional failover, compliance alignment, and organizational scaling.
$199 one-time. Approximately 90 minutes per module, designed for completion over 4-6 weeks with weekend study..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours