A tailored course, built for your situation
Mastering ISO 22301 for Global eCommerce Sales Leaders
Build business continuity strategies that align with global sales operations and resilience expectations
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Even high-performing sales teams lose influence when downtime disrupts pipeline velocity
The situation this course is for
Global eCommerce sales leaders often inherit continuity plans built without sales input, leaving revenue-critical processes exposed during incidents. When outages hit, sales teams scramble without clear protocols, eroding customer trust and deal momentum. Traditional resilience planning operates in IT silos, leaving revenue leaders reacting instead of shaping the response.
Who this is for
Global sales leader in a regulated eCommerce or payments environment who must maintain pipeline integrity during disruptions
Who this is not for
Individuals focused only on IT disaster recovery or back-office continuity without revenue-line impact
What you walk away with
- Lead ISO 22301 alignment sessions with operations, security, and compliance teams
- Design sales-specific continuity protocols embedded in broader business resilience plans
- Shape vendor selection criteria for third-party platforms based on continuity requirements
- Document decision rights and communication workflows for revenue-critical incident response
- Present executive-ready continuity narratives that link sales resilience to customer retention
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301 in Revenue-Critical Contexts
Learn how business continuity management applies specifically to sales operations and customer acquisition pipelines.
12 chapters in this module
- What ISO 22301 actually governs
- Difference between BCM and IT disaster recovery
- Mapping sales functions to critical business processes
- Identifying customer-facing dependencies
- Regulatory drivers in the firm
- Overlap with PCI DSS and SOX
- Executive expectations on resilience
- Common misconceptions in sales teams
- Role clarity: sales vs operations vs IT
- Incident categories affecting revenue flow
- Time-critical vs duration-critical disruptions
- Baseline assessment for sales continuity
Module 2. Scoping Business Impact Analysis for Sales
Define recovery priorities for sales operations using structured impact criteria.
12 chapters in this module
- Revenue at risk per disruption hour
- Customer acquisition pipeline exposure
- Contract renewal timing sensitivity
- Market launch continuity requirements
- Partner ecosystem dependencies
- Data access needs during outages
- Communication channel resilience
- Team availability assumptions
- Regional variance in impact
- Currency and settlement risks
- Reporting availability expectations
- Documenting sales MTPD and RTO
Module 3. Designing Response Plans for Sales Teams
Build actionable continuity procedures tailored to SDR and inside sales workflows.
12 chapters in this module
- Incident communication protocols
- Alternative lead qualification paths
- CRM access fallback methods
- Email and calling continuity
- Sales compensation during downtime
- Deal progression rules
- Escalation paths to leadership
- Customer notification templates
- Pipeline visibility workarounds
- Remote team coordination
- Vendor status monitoring
- Internal comms cadence
Module 4. Integrating with Enterprise BCM Programs
Position sales continuity within broader organizational resilience.
12 chapters in this module
- Aligning with corporate BCM leads
- Participating in business continuity committees
- Contributing to risk assessments
- Providing input on testing scope
- Mapping sales roles to incident response
- Understanding enterprise RTOs
- Escalation triggers for sales impact
- Cross-functional playbooks
- Audit expectations for sales
- Document retention during incidents
- Legal and compliance coordination
- Lessons learned reporting
Module 5. Vendor and Third-Party Resilience Alignment
Ensure sales-critical vendors meet continuity expectations.
12 chapters in this module
- Sales tech stack resilience review
- CRM platform uptime SLAs
- Lead gen tool availability
- Communication platform fallbacks
- Cloud provider incident response
- Third-party data access guarantees
- Contractual continuity clauses
- Due diligence checklists
- Penetration testing disclosures
- Incident notification requirements
- Supply chain mapping for sales tools
- Alternative provider activation
Module 6. Sales Leadership in Incident Response
Define clear authority and actions during disruptions.
12 chapters in this module
- Activation criteria for sales response
- Decision rights during crises
- Communicating with account teams
- Customer reassurance strategies
- Deal risk assessment frameworks
- Pipeline triage protocols
- Resource reallocation rules
- Executive briefing templates
- Public statement alignment
- Sales forecast adjustments
- Post-incident customer reengagement
- Internal recognition of response
Module 7. Testing and Validation for Sales Continuity
Validate plans through realistic scenarios.
12 chapters in this module
- Tabletop exercise design
- Sales-specific disruption scenarios
- Involving SDR teams in drills
- Measuring plan effectiveness
- Tracking communication accuracy
- Assessing decision speed
- Documenting gaps without blame
- Updating playbooks post-test
- Reporting results to leadership
- Integrating with IT tests
- Frequency of validation cycles
- Auditor expectations on testing
Module 8. Documenting the Business Continuity Plan
Create clear, actionable documentation.
12 chapters in this module
- Structure of a sales BCM document
- Contact lists and call trees
- Alternative workspace access
- Data backup locations
- Communication templates
- Decision matrices
- Authority delegation
- Legal holds and records
- External comms approval
- Version control practices
- Access control for documents
- Integration with enterprise plans
Module 9. Metrics and Performance Monitoring
Track continuity readiness across sales operations.
12 chapters in this module
- Key risk indicators for sales
- Incident response time tracking
- Pipeline impact measurement
- Customer churn post-incident
- Communication effectiveness
- Staff availability during tests
- Vendor uptime reporting
- Audit finding trends
- Plan update frequency
- Training completion rates
- Simulation success rates
- Executive confidence metrics
Module 10. Training Sales Teams on Resilience
Equip teams to respond confidently.
12 chapters in this module
- Awareness program rollout
- Role-specific training modules
- Incident response onboarding
- Drill participation incentives
- Knowledge retention checks
- Leadership messaging
- External comms training
- Cross-region coordination
- Remote team inclusion
- Feedback loops from drills
- Updating materials annually
- Certification tracking
Module 11. Maintaining Continuity Program Health
Keep plans current and effective.
12 chapters in this module
- Change management integration
- M&A impact assessment
- New product launch review
- Hiring surge planning
- Technology migration risks
- Regulatory updates tracking
- Competitor incident learning
- Lessons from internal events
- Annual review cycle
- Leadership reporting rhythm
- Budget alignment
- Continuous improvement process
Module 12. Elevating Sales in Enterprise Resilience
Increase influence in strategic resilience discussions.
12 chapters in this module
- Positioning sales as critical function
- Speaking BCM language fluently
- Contributing to enterprise audits
- Shaping board-level narratives
- Informing investment decisions
- Benchmarking against peers
- Industry recognition opportunities
- Speaking at conferences
- Publishing best practices
- Mentoring other revenue leaders
- Building cross-functional credibility
- Long-term career positioning
How this maps to your situation
- Sales leader facing new regulatory scrutiny on business continuity
- Global team restructuring continuity ownership
- Preparing for external audit including sales functions
- Recent incident revealed sales continuity gaps
Before vs. after
Before
Sales continuity is an afterthought, plans are IT-led, and influence on resilience decisions is limited.
After
You lead the design of sales-specific continuity protocols and are sought out in strategic resilience discussions.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for completion over 6-8 weeks with team application.
If nothing changes
Without structured continuity input, sales teams remain vulnerable to disruptions, lose credibility during incidents, and miss opportunities to shape enterprise resilience strategy.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course focuses exclusively on sales operations, revenue continuity, and leadership influence in resilience decisions, making it actionable for revenue leaders in global eCommerce.
Frequently asked
Is this course technical or strategic?
It's designed for strategic leaders who need to influence technical decisions without becoming engineers. Focus is on ownership, alignment, and continuity leadership.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me in audits or compliance reviews?
Yes, you'll gain documented rationale, control mappings, and executive narratives that strengthen your position in compliance discussions.
$199 one-time. Approximately 3 hours per module, designed for completion over 6-8 weeks with team application..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours