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ISO 22301 Mastery for CTOs in Fitness Technology, Resilience Strategy Expansion

$199.00
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A tailored course, built for your situation

ISO 22301 Mastery for CTOs in Fitness Technology, Resilience Strategy Expansion

Own the future of operational resilience across your portfolio, without expanding headcount or budget.

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Operational resilience is shifting from IT concern to executive mandate, but most CTOs lack the formal framework to claim ownership.

The situation this course is for

Resilience decisions are being made without you, because there's no clear standard tying technical recovery to business continuity. That gap creates missed influence and diluted accountability.

Who this is for

CTO in vertical SaaS or tech-enabled services where system availability directly impacts customer retention and compliance.

Who this is not for

Junior engineers, consultants selling externally, or executives seeking board-level reporting frameworks.

What you walk away with

  • Confidently claim ownership of business continuity planning aligned to ISO 22301
  • Lead formal resilience reviews without deferring to external consultants
  • Make binding decisions on recovery time objectives and failover protocols
  • Expand influence across facilities, member ops, and third-party vendor SLAs
  • Documented continuity playbooks that survive team turnover and peak load events

The 12 modules (with all 144 chapters)

Module 1. Why ISO 22301 Now for Fitness Tech CTOs
Position ISO 22301 as a growth lever, not compliance overhead. Align resilience to retention, uptime, and brand trust in member-first services.
12 chapters in this module
  1. Rising member expectations
  2. Downtime as churn signal
  3. Regulator attention trends
  4. Internal stakeholder readiness
  5. From IT to org-wide scope
  6. CTO as resilience owner
  7. Fitness tech use cases
  8. Redundancy vs recovery
  9. Vendor continuity risks
  10. Member data portability
  11. Incident response overlap
  12. Strategic alignment examples
Module 2. Mapping Current Systems to ISO 22301 Clauses
Audit existing infrastructure and policies against ISO 22301 requirements without disruption.
12 chapters in this module
  1. Clause 4 context assessment
  2. Membership data flows
  3. Facility system dependencies
  4. Cloud provider obligations
  5. Third-party SLA mapping
  6. Recovery time benchmarks
  7. Member notification chains
  8. Payment system failover
  9. App availability thresholds
  10. Data backup validation
  11. Incident command structure
  12. Documentation scope
Module 3. Building the Business Impact Analysis
Lead the BIA with precision using fitness-specific service tiers and customer touchpoints.
12 chapters in this module
  1. Classifying service tiers
  2. High-touch member programs
  3. Class scheduling impact
  4. Billing interruption cost
  5. App login dependency
  6. Wearables integration
  7. Trainer communication tools
  8. Retention tracking gaps
  9. Cancellation risk by downtime
  10. Member support capacity
  11. Reputation exposure
  12. Threshold setting framework
Module 4. Designing Recovery Scenarios
Create realistic, actionable recovery playbooks for fitness operations.
12 chapters in this module
  1. Data center outage response
  2. Payment processor failure
  3. App crash during peak
  4. Membership freeze protocol
  5. Class cancellation cascade
  6. Trainer payroll delay
  7. Wi-Fi outage at facilities
  8. POS system failure
  9. CRM data corruption
  10. Single sign-on break
  11. API rate limit events
  12. Vendor service degradation
Module 5. Formalizing the Continuity Team
Establish authority and roles without restructuring.
12 chapters in this module
  1. Identifying core members
  2. CTO as incident lead
  3. Ops escalation paths
  4. Legal and compliance join
  5. Facility manager role
  6. Trainer comms lead
  7. External comms protocol
  8. Vendor coordination
  9. Decision authority matrix
  10. Escalation deferral rules
  11. Cross-training needs
  12. Succession planning
Module 6. Documenting the Business Continuity Policy
Write an enforceable, living document aligned to ISO 22301 and internal culture.
12 chapters in this module
  1. Policy scope definition
  2. Uptime commitments
  3. Member notification levels
  4. Internal comms flow
  5. Data recovery SLAs
  6. Vendor accountability
  7. Training requirements
  8. Testing schedule
  9. Audit readiness
  10. Version control
  11. Policy sign-off chain
  12. Accessibility standards
Module 7. Running the First Resilience Test
Execute a credible test that builds confidence and reveals gaps.
12 chapters in this module
  1. Test type selection
  2. Tabletop drill design
  3. Full simulation prep
  4. Member comms test
  5. Facility staff response
  6. App downtime scenario
  7. Data rollback test
  8. Support team readiness
  9. Vendor response check
  10. Incident log review
  11. Post-test debrief
  12. Improvement tracking
Module 8. Integrating with Vendor Contracts
Embed continuity requirements into procurement and renewal cycles.
12 chapters in this module
  1. Vendor RFP clauses
  2. SLA alignment to ISO
  3. Penalty enforcement
  4. Failover obligation
  5. Reporting requirements
  6. Audit access rights
  7. Termination triggers
  8. Multi-vendor coordination
  9. Cloud service tiers
  10. Support escalation path
  11. Contract review workflow
  12. Renewal negotiation leverage
Module 9. Training the Extended Team
Equip non-technical stakeholders to act during continuity events.
12 chapters in this module
  1. Facility manager training
  2. Trainer comms protocol
  3. Front desk response
  4. Member FAQ build
  5. Social media guidance
  6. Support tier playbook
  7. HR during outage
  8. Legal comms prep
  9. IT cross-training
  10. External vendor prep
  11. Comms hold statements
  12. Recovery status updates
Module 10. Maintaining and Improving the System
Keep the BCMS adaptive and responsive to real-world changes.
12 chapters in this module
  1. Change control process
  2. New product integration
  3. Facility expansion
  4. M&A onboarding
  5. Tech stack changes
  6. Member growth impact
  7. Seasonal load patterns
  8. Audit findings response
  9. Stakeholder feedback
  10. KPI tracking
  11. Review cycle cadence
  12. Playbook versioning
Module 11. Auditor and Regulator Readiness
Prepare for scrutiny with clean, consistent documentation.
12 chapters in this module
  1. Audit scope definition
  2. Evidence collection
  3. Document naming standard
  4. Interview prep
  5. Gap remediation
  6. Management review record
  7. Incident log audit
  8. Test results reporting
  9. Corrective action log
  10. Compliance dashboard
  11. External consultant handoff
  12. Final sign-off workflow
Module 12. Scaling the Model Across Markets
Replicate resilience practices in new regions or acquisitions.
12 chapters in this module
  1. New market assessment
  2. Local regulation check
  3. Facility readiness
  4. Language and comms
  5. Time zone coordination
  6. Local vendor setup
  7. Data residency rules
  8. Staff training rollout
  9. Incident command copy
  10. Regional variation handling
  11. Central oversight model
  12. Global playbook version

How this maps to your situation

  • Post-funding growth phase
  • Multi-location operational complexity
  • Member retention focus
  • Regulatory scrutiny anticipation

Before vs. after

Before
Resilience decisions are ad hoc, fragmented, or deferred to external teams.
After
You own the protocol, lead the response, and set the standard , formally and visibly.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3 hours per module, designed for completion in 12 weeks with flexibility to accelerate.

If nothing changes
Without ownership, critical decisions move outside your influence , and your role becomes execution-only.

How this compares to the alternatives

Unlike generic ISO courses, this is tailored to fitness tech CTOs , with examples in class scheduling, member apps, wearables, and facility ops. No theory without application.

Frequently asked

Is this about compliance or strategy?
It’s about using ISO 22301 to expand your strategic mandate , compliance is the entry point, not the end goal.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me lead during an actual outage?
Yes , you’ll build and own the playbook your team follows when systems fail.
$199 one-time. Approximately 3 hours per module, designed for completion in 12 weeks with flexibility to accelerate..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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