A tailored course, built for your situation
Mastering ISO 28000 for Senior Logistics and Supply Chain Leaders
A proven framework for resilient, globally aligned supply chain operations.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Even seasoned logistics leaders can struggle to scale their impact beyond their immediate network.
The situation this course is for
Expertise built over decades often stays siloed. Without a shared, recognized framework, influence doesn’t automatically extend to procurement, regional ops, or global compliance discussions.
Who this is for
Senior logistics and supply chain professionals with 25+ years of experience, currently advising or consulting, who lead through influence rather than formal authority.
Who this is not for
Entry-level analysts, auditors focused solely on compliance checklists, or practitioners without direct experience in multinational supply chain operations.
What you walk away with
- Lead ISO 28000 implementation with confidence across complex, multi-region operations
- Standardize risk assessment language across procurement, warehousing, and transport units
- Shape continuity planning that gets adopted across global teams
- Position yourself as the go-to advisor when resilience initiatives scale
- Build repeatable playbooks that extend your reach beyond direct reporting lines
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 28000 Core Principles
Break down the foundational clauses of ISO 28000 with real-world logistics examples. Learn how each element maps to existing UPS and global freight practices.
12 chapters in this module
- Scope and applicability
- Normative references
- Terms and definitions
- Supply chain security context
- Leadership commitment requirements
- Policy alignment strategies
- Planning for disruption
- Operational controls overview
- Performance evaluation
- Improvement processes
- Integration with ISO 9001
- Case study: North American freight hub
Module 2. Risk Assessment Across Global Nodes
Apply ISO 28000 risk methodology to diverse logistics environments, from port closures to customs delays, using structured templates.
12 chapters in this module
- Identifying threat vectors
- Geopolitical risk scoring
- Customs disruption modeling
- Port congestion indicators
- Labor availability risks
- Cyber-physical threats
- Climate-related delays
- Supplier dependency mapping
- Tier 2 and 3 visibility
- Scenario weighting
- Risk register setup
- Case study: Trans-Pacific route
Module 3. Building Resilience in Last-Mile Operations
Adapt ISO 28000 principles to urban delivery networks, focusing on flexibility, redundancy, and real-time response.
12 chapters in this module
- Urban access constraints
- Last-mile redundancy design
- Dynamic routing integration
- Driver availability risks
- Fuel supply continuity
- EV fleet transition risks
- Theft and tampering controls
- Customer communication plans
- Disruption escalation paths
- Insurance alignment
- Community engagement
- Case study: Mega-city delivery zone
Module 4. Integrating ISO 28000 with Existing Compliance Frameworks
Align ISO 28000 with ISO 9001, ISO 45001, and regional regulations without duplication or conflict.
12 chapters in this module
- Mapping to ISO 9001
- Overlap with ISO 45001
- Customs-Trade Partnership Against Terrorism
- CBP compliance alignment
- DHS risk criteria
- Cross-framework reporting
- Audit trail unification
- Document control strategies
- Unified training modules
- Centralized incident logging
- Regulator coordination
- Case study: Joint audit preparation
Module 5. Leadership Engagement and Cross-Functional Buy-In
Secure executive sponsorship and cooperation from procurement, HR, and IT using ISO 28000 as a unifying framework.
12 chapters in this module
- Stakeholder identification
- Leadership communication plan
- Procurement integration
- HR policy alignment
- IT system requirements
- Legal department coordination
- Finance team engagement
- Sustainability office outreach
- External partner alignment
- Change management approach
- Training rollout
- Case study: Pan-European rollout
Module 6. Developing Organizational Capability
Train teams to own ISO 28000 practices locally while maintaining central consistency and oversight.
12 chapters in this module
- Capability maturity model
- Internal auditor training
- Regional champion program
- Knowledge transfer framework
- Mentorship structure
- Documentation standards
- Internal audit frequency
- Continuous improvement cycle
- Feedback mechanisms
- Leadership review cadence
- Recognition systems
- Case study: Emerging market team
Module 7. Designing Effective Emergency Response Plans
Create actionable, tiered response protocols that align with ISO 28000 and reflect real-world logistics scenarios.
12 chapters in this module
- Incident classification
- Response team structure
- Communication tree setup
- Crisis command center
- External agency coordination
- Media response plan
- Employee safety protocols
- Cargo recovery procedures
- IT disaster recovery
- Post-event review
- Legal hold process
- Case study: Hurricane response
Module 8. Implementing Monitoring and Measurement Systems
Set up KPIs and dashboards to track supply chain resilience in real time and demonstrate value to leadership.
12 chapters in this module
- KPI selection
- On-time delivery tracking
- Route deviation analysis
- Incident frequency metrics
- Recovery time benchmarks
- Vendor performance scoring
- Insurance claim trends
- Customer impact scoring
- Geographic exposure heatmaps
- Resilience index calculation
- Dashboard design
- Case study: Pan-Asian network
Module 9. Auditing and Continuous Improvement
Conduct internal audits that drive improvement, not just compliance, using ISO 28000 as a growth tool.
12 chapters in this module
- Audit planning
- Internal auditor selection
- Checklist development
- On-site evaluation techniques
- Finding categorization
- Corrective action tracking
- Management review
- Lessons learned capture
- Process refinement
- Benchmarking against peers
- External audit prep
- Case study: Internal audit cycle
Module 10. Supplier and Partner Integration
Extend ISO 28000 standards to third parties to ensure end-to-end resilience, not just internal strength.
12 chapters in this module
- Supplier risk classification
- Contractual obligations
- Onboarding requirements
- Security audits
- Data sharing agreements
- Incident reporting protocols
- Joint planning sessions
- Vendor continuity plans
- Insurance verification
- Penalty clauses
- Collaboration tools
- Case study: Major freight forwarder
Module 11. Communicating Resilience to Stakeholders
Craft clear narratives for executives, regulators, and partners about how ISO 28000 strengthens operations.
12 chapters in this module
- Executive briefing template
- Regulator communication
- Investor messaging
- Customer assurance letters
- Media response framework
- Crisis communication
- Success story documentation
- Benchmark sharing
- Transparency reporting
- Visual storytelling
- Stakeholder feedback
- Case study: ESG investor call
Module 12. Scaling the Framework Across Regions
Adapt ISO 28000 for local contexts while maintaining global consistency and leadership alignment.
12 chapters in this module
- Regional adaptation strategy
- Local legal alignment
- Cultural considerations
- Language translation
- Training localization
- Regional ownership
- Central oversight model
- Escalation protocols
- Global audit coordination
- Technology platform choice
- Continuous improvement tracking
- Case study: Latin America roll-out
How this maps to your situation
- When leading resilience planning across global teams
- When advising on continuity after a network disruption
- When aligning procurement and operations on risk thresholds
- When demonstrating resilience maturity to external partners
Before vs. after
Before
Expertise remains confined to personal networks, with inconsistent adoption across regions and functions.
After
Proven framework enables consistent, scalable influence, your approach becomes the standard across teams and geographies.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for experienced practitioners to apply concepts immediately.
If nothing changes
Without a standardized approach, hard-won experience stays localized, and influence doesn’t grow with demand.
How this compares to the alternatives
Unlike generic compliance courses, this program is built specifically for senior logistics leaders with deep operational history, focusing not on passing audits, but on extending influence.
Frequently asked
Who is this course designed for?
Senior logistics and supply chain leaders with 20+ years of experience, especially those advising or consulting post-retirement.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I apply this to non-UPS operations?
Yes, the framework is globally applicable and designed to scale beyond any single organization.
$199 one-time. Approximately 3 hours per module, designed for experienced practitioners to apply concepts immediately..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours