What does the IT Managed Services course cover?
IT Managed Services is covered here in 10 modules: Introduction to IT Managed Services: Key concepts and terminology, IT Managed Services Frameworks and Standards: COBIT framework and processes, IT Managed Services Processes: Service desk and incident management and 7 more.
How do you approach IT Managed Services step by step?
The work is sequenced in 10 stages. It starts with Introduction to IT Managed Services: Key concepts and terminology, moves through IT Managed Services Frameworks and Standards: COBIT framework and processes and IT Managed Services Processes: Service desk and incident management, and ends at IT Managed Services Career Development and Certification.
What is in Module 1 of the IT Managed Services course?
Module 1 is Introduction to IT Managed Services: Key concepts and terminology. It works through definition and scope of IT managed services, history and evolution of IT managed services, benefits and challenges of IT managed services and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the IT Managed Services course delivered?
The IT Managed Services course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Managed Services course cost?
The IT Managed Services course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Managed Services in IT Service Management Dataset, Managed Services in Managed Security Services Dataset, Managed Services in Managed print Services Dataset, Managed Services and IT Managed Services Kit.
More answers: what you get with every course, refund policy, all help answers.
IT Managed Services: A Complete Guide
Course Overview
This comprehensive course provides an in-depth understanding of IT managed services, including its principles, practices, and applications. Participants will gain hands-on experience with real-world projects and case studies, and receive a certificate upon completion issued by The Art of Service.Course Features
- Interactive: Engage with expert instructors and peers through interactive discussions and activities.
- Engaging: Learn through a variety of formats, including videos, quizzes, and hands-on projects.
- Comprehensive: Cover all aspects of IT managed services, from fundamentals to advanced topics.
- Personalized: Get tailored feedback and guidance from instructors.
- Up-to-date: Stay current with the latest industry trends and best practices.
- Practical: Apply theoretical knowledge to real-world scenarios.
- Real-world applications: Use case studies and examples to illustrate key concepts.
- High-quality content: Access expert-developed materials and resources.
- Expert instructors: Learn from experienced professionals in the field.
- Certification: Receive a certificate upon completion issued by The Art of Service.
- Flexible learning: Study at your own pace, anytime, anywhere.
- User-friendly: Navigate through the course with ease using our intuitive platform.
- Mobile-accessible: Access the course on your mobile device or tablet.
- Community-driven: Connect with peers and instructors through our online community.
- Actionable insights: Gain practical knowledge and skills that can be applied immediately.
- Hands-on projects: Work on real-world projects to reinforce theoretical knowledge.
- Bite-sized lessons: Learn in manageable chunks, with each lesson building on the previous one.
- Lifetime access: Access the course materials and resources forever.
- Gamification: Engage in friendly competition and track your progress through our gamification features.
- Progress tracking: Monitor your progress and stay motivated with our tracking features.
Course Outline
Module 1. Introduction to IT Managed Services: Key concepts and terminology
- Definition and scope of IT managed services
- History and evolution of IT managed services
- Benefits and challenges of IT managed services
- Key concepts and terminology
Module 2. IT Managed Services Frameworks and Standards: COBIT framework and processes
- Overview of ITIL, COBIT, and ISO/IEC 20000
- ITIL service lifecycle and processes
- COBIT framework and processes
- ISO/IEC 20000 standard and certification
Module 3. IT Managed Services Processes: Service desk and incident management
- Service desk and incident management
- Problem management and root cause analysis
- Change management and release management
- Service level management and service reporting
Module 4. IT Managed Services Tools and Technologies: Cloud-based ITSM solutions
- Service management software and platforms
- IT service management (ITSM) tools
- Cloud-based ITSM solutions
- Automation and orchestration tools
Module 5. IT Managed Services Best Practices: Service management best practices
- Service management best practices
- ITIL best practices for service management
- COBIT best practices for IT governance
- ISO/IEC 20000 best practices for service management
Module 6. IT Managed Services Metrics and Measurement: Service reporting and dashboarding
- Service management metrics and KPIs
- Service level agreement (SLA) metrics
- Service reporting and dashboarding
- Continuous improvement and benchmarking
Module 7. IT Managed Services Implementation and Transition: Service management tool implementation
- Service management implementation planning
- Service management process implementation
- Service management tool implementation
- Service management transition and change management
Module 8. IT Managed Services Governance and Compliance: IT governance and service management
- IT governance and service management
- Compliance and regulatory requirements
- Risk management and service management
- Audit and assurance for service management
Module 9. IT Managed Services Outsourcing and Cloud Services: Cloud security and compliance
- Service management outsourcing and cloud services
- Cloud service models and deployment options
- Cloud security and compliance
- Cloud service management and governance
Module 10: IT Managed Services Career Development and Certification
- Service management career paths and job roles
- Service management certification and training
- ITIL certification and career development
- COBIT certification and career development