What does the IT Operating Model Mastery course cover?
IT Operating Model Mastery is covered here in 10 modules: Introduction to IT Operating Model: Defining an IT operating model, Designing an Effective IT Operating Model: Understanding business requirements, IT Service Management Best Practices: Service desk management, Service level management and 7 more.
How do you approach IT Operating Model Mastery step by step?
The work is sequenced in 10 stages. It starts with Introduction to IT Operating Model: Defining an IT operating model, moves through Designing an Effective IT Operating Model: Understanding business requirements and IT Service Management Best Practices: Service desk management, Service level management, and ends at IT Security Management: technology and tools, metrics and reporting.
What is in Module 1 of the IT Operating Model Mastery course?
Module 1 is Introduction to IT Operating Model: Defining an IT operating model. It works through defining an IT operating model, benefits of an effective IT operating model, key components of an IT operating model and 1 more. It sets the vocabulary the remaining 9 modules build on.
Who is the IT Operating Model Mastery course for?
It is written for people accountable for IT Operating Model Mastery rather than for a general audience. The published outcomes are IT operating model fundamentals, designing an effective IT operating model, IT service management best practices and 7 more. It assumes you apply the material to your own environment.
How is the IT Operating Model Mastery course delivered?
The IT Operating Model Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Operating Model Mastery course cost?
The IT Operating Model Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Shingo Model Implementation Mastery, Target Operating Model Implementation Mastery, EFQM Excellence Model Implementation Mastery, SCOR Model Mastery.
More answers: what you get with every course, refund policy, all help answers.
IT Operating Model Mastery: A Comprehensive Guide to Implementation and Management
Unlock the full potential of your IT operations with our comprehensive course, IT Operating Model Mastery: A Comprehensive Guide to Implementation and Management. This in-depth program is designed to equip you with the knowledge, skills, and best practices necessary to design, implement, and manage an effective IT operating model that aligns with your organization's strategic objectives.Course Overview
This course is a comprehensive guide to IT operating model implementation and management, covering a wide range of topics, including:- IT operating model fundamentals
- Designing an effective IT operating model
- IT service management best practices
- IT organizational design and governance
- IT service desk management
- IT asset management
- IT financial management
- IT service level management
- IT continuity management
- IT security management
Course Outline
Module 1. Introduction to IT Operating Model: Defining an IT operating model
Understand the concept of an IT operating model and its importance in today's digital landscape.- Defining an IT operating model
- Benefits of an effective IT operating model
- Key components of an IT operating model
- IT operating model frameworks and standards
Module 2. Designing an Effective IT Operating Model: Understanding business requirements
Learn how to design an IT operating model that aligns with your organization's strategic objectives.- Understanding business requirements
- Defining IT operating model scope and boundaries
- Identifying IT operating model components
- Designing IT operating model processes and procedures
Module 3. IT Service Management Best Practices: Service desk management, Service level management
Discover the best practices for IT service management and how to apply them to your IT operating model.- ITIL (Information Technology Infrastructure Library) fundamentals
- Service desk management
- Incident and problem management
- Change and release management
- Service level management
Module 4. IT Organizational Design and Governance: IT organizational design principles
Understand the importance of IT organizational design and governance in an IT operating model.- IT organizational design principles
- IT governance frameworks and standards
- Roles and responsibilities in IT governance
- IT decision-making and accountability
Module 5. IT Service Desk Management: Service desk technology and tools
Learn how to design and implement an effective IT service desk.- Service desk roles and responsibilities
- Service desk processes and procedures
- Service desk metrics and reporting
- Service desk technology and tools
Module 6. IT Asset Management: technology and tools, metrics and reporting
Understand the importance of IT asset management in an IT operating model.- IT asset management principles
- IT asset management processes and procedures
- IT asset management technology and tools
- IT asset management metrics and reporting
Module 7. IT Financial Management: IT budgeting and cost management, IT financial reporting and metrics
Learn how to manage IT finances effectively.- IT financial management principles
- IT budgeting and cost management
- IT financial reporting and metrics
- IT financial planning and forecasting
Module 8. IT Service Level Management: Service level agreements (SLAs)
Understand the importance of IT service level management in an IT operating model.- Service level agreements (SLAs)
- Service level management processes and procedures
- Service level metrics and reporting
- Service level management best practices
Module 9. IT Continuity Management: technology and tools, metrics and reporting
Learn how to ensure IT continuity in the event of a disaster or major disruption.- IT continuity management principles
- IT continuity management processes and procedures
- IT continuity management technology and tools
- IT continuity management metrics and reporting
Module 10. IT Security Management: technology and tools, metrics and reporting
Understand the importance of IT security management in an IT operating model.- IT security management principles
- IT security management processes and procedures
- IT security management technology and tools
- IT security management metrics and reporting
Course Benefits
Upon completion of this course, you will:- Have a comprehensive understanding of IT operating model concepts and best practices
- Be able to design and implement an effective IT operating model
- Understand IT service management best practices and how to apply them
- Be able to manage IT finances effectively
- Understand IT continuity and security management principles and best practices
- Receive a certificate upon completion issued by The Art of Service
Course Features
This course is designed to be:- Interactive and engaging
- Comprehensive and up-to-date
- Practical and applicable to real-world scenarios
- Delivered by expert instructors
- Flexible and accessible on mobile devices
- Community-driven with opportunities for discussion and collaboration
- Including hands-on projects and bite-sized lessons
- Providing lifetime access to course materials
- Incorporating gamification and progress tracking