What does the IT Operating Model Mastery course cover?
IT Operating Model Mastery is covered here in 12 modules: Introduction to IT Operating Model Mastery: Defining the IT operating model, IT Operating Model Frameworks and Standards, IT Service Management and Risk Management: Developing risk mitigation strategies and controls and 9 more.
How do you approach IT Operating Model Mastery step by step?
The work is sequenced in 12 stages. It starts with Introduction to IT Operating Model Mastery: Defining the IT operating model, moves through IT Operating Model Frameworks and Standards and IT Service Management and Risk Management: Developing risk mitigation strategies and controls, and ends at IT Continual Service Improvement and Measurement: Introduction to principles and practices.
What is in Module 1 of the IT Operating Model Mastery course?
Module 1 is Introduction to IT Operating Model Mastery: Defining the IT operating model. It works through defining the IT operating model, understanding the importance of IT operating model mastery, identifying the key components of the IT operating model and 1 more. It sets the vocabulary the remaining 11 modules build on.
How is the IT Operating Model Mastery course delivered?
The IT Operating Model Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Operating Model Mastery course cost?
The IT Operating Model Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Compliance, Risk Management, Risk Management Mastery, Comprehensive Risk Management.
More answers: what you get with every course, refund policy, all help answers.
IT Operating Model Mastery: A Step-by-Step Guide to Ensuring Total Risk Coverage
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master the IT operating model and ensure total risk coverage. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning schedule and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline
Module 1. Introduction to IT Operating Model Mastery: Defining the IT operating model
- Defining the IT operating model
- Understanding the importance of IT operating model mastery
- Identifying the key components of the IT operating model
- Overview of the course structure and objectives
Module 2: IT Operating Model Frameworks and Standards
- Overview of IT operating model frameworks (e.g. COBIT, ITIL)
- Understanding the role of industry standards and best practices
- Analysis of the pros and cons of different frameworks and standards
- Case studies of successful IT operating model implementations
Module 3. IT Service Management and Risk Management: Developing risk mitigation strategies and controls
- Introduction to IT service management and its relationship to the IT operating model
- Understanding risk management principles and practices
- Identifying and assessing risks in the IT operating model
- Developing risk mitigation strategies and controls
Module 4. IT Governance and Compliance: Case studies of successful implementations
- Understanding IT governance principles and practices
- Overview of compliance requirements and regulations (e.g. GDPR, HIPAA)
- Implementing IT governance and compliance frameworks
- Case studies of successful IT governance and compliance implementations
Module 5. IT Service Continuity and Disaster Recovery: Introduction to principles and practices
- Introduction to IT service continuity and disaster recovery principles and practices
- Developing IT service continuity and disaster recovery plans
- Implementing IT service continuity and disaster recovery frameworks
- Case studies of successful IT service continuity and disaster recovery implementations
Module 6. IT Security and Information Assurance: Introduction to principles and practices
- Introduction to IT security and information assurance principles and practices
- Understanding threat and vulnerability management
- Implementing IT security and information assurance frameworks
- Case studies of successful IT security and information assurance implementations
Module 7. IT Asset Management and Configuration Management: Introduction to principles and practices
- Introduction to IT asset management and configuration management principles and practices
- Understanding IT asset management and configuration management frameworks
- Implementing IT asset management and configuration management frameworks
- Case studies of successful IT asset management and configuration management implementations
Module 8. IT Service Desk and Incident Management: Introduction to principles and practices
- Introduction to IT service desk and incident management principles and practices
- Understanding IT service desk and incident management frameworks
- Implementing IT service desk and incident management frameworks
- Case studies of successful IT service desk and incident management implementations
Module 9. IT Problem Management and Change Management: Introduction to principles and practices
- Introduction to IT problem management and change management principles and practices
- Understanding IT problem management and change management frameworks
- Implementing IT problem management and change management frameworks
- Case studies of successful IT problem management and change management implementations
Module 10. IT Release and Deployment Management: Introduction to principles and practices
- Introduction to IT release and deployment management principles and practices
- Understanding IT release and deployment management frameworks
- Implementing IT release and deployment management frameworks
- Case studies of successful IT release and deployment management implementations
Module 11. IT Service Level Management and Capacity Management: Introduction to principles and practices
- Introduction to IT service level management and capacity management principles and practices
- Understanding IT service level management and capacity management frameworks
- Implementing IT service level management and capacity management frameworks
- Case studies of successful IT service level management and capacity management implementations
Module 12. IT Continual Service Improvement and Measurement: Introduction to principles and practices
- Introduction to IT continual service improvement and measurement principles and practices
- Understanding IT continual service improvement and measurement frameworks
- Implementing IT continual service improvement and measurement frameworks
- Case studies of successful IT continual service improvement and measurement implementations
Certificate and Assessment
Upon completion of the course, participants will receive a certificate issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final exam.Target Audience
This course is designed for IT professionals who want to master the IT operating model and ensure total risk coverage. This includes:- IT service managers
- IT risk managers
- IT security managers
- IT governance and compliance managers
- IT service continuity and disaster recovery managers
- IT asset management and configuration management managers
- IT service desk and incident management managers
- IT problem management and change management managers
- IT release and deployment management managers
- IT service level management and capacity management managers
- IT continual service improvement and measurement managers