What does the IT Operating Model Mastery course cover?
IT Operating Model Mastery is covered here in 8 modules: Introduction to IT Operating Models, Designing an IT Operating Model: Defining IT operating model principles and objectives, IT Service Management: Defining IT services and service level agreements and 5 more.
How do you approach IT Operating Model Mastery step by step?
The work is sequenced in 8 stages. It starts with Introduction to IT Operating Models, moves through Designing an IT Operating Model: Defining IT operating model principles and objectives and IT Service Management: Defining IT services and service level agreements, and ends at Case Studies and Best Practices.
What is in Module 1 of the IT Operating Model Mastery course?
Module 1 is Introduction to IT Operating Models. It works through defining IT operating models and their importance in achieving business objectives, understanding the key components of an IT operating model, including people, processes, and technology and exploring the benefits and challenges of implementing an IT operating model. It sets the vocabulary the remaining 7 modules build on.
How is the IT Operating Model Mastery course delivered?
The IT Operating Model Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Operating Model Mastery course cost?
The IT Operating Model Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Business Capability Modeling Mastery, Pricing Model Mastery, Threat Modeling Mastery, Target Operating Model Mastery.
More answers: what you get with every course, refund policy, all help answers.
IT Operating Model Mastery: A Step-by-Step Guide to Implementation
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to implement a successful IT operating model. Through interactive lessons, hands-on projects, and real-world applications, participants will gain a deep understanding of the key concepts, frameworks, and best practices required to achieve IT operating model mastery.Course Objectives
- Understand the fundamentals of IT operating models and their importance in achieving business objectives
- Learn how to design and implement an effective IT operating model that aligns with business strategy
- Develop the skills necessary to manage and optimize IT operations, including service management, risk management, and continuous improvement
- Gain hands-on experience with IT operating model frameworks and tools, such as ITIL, COBIT, and Lean
- Develop a personalized action plan to implement an IT operating model in your organization
Course Outline
Module 1: Introduction to IT Operating Models
- Defining IT operating models and their importance in achieving business objectives
- Understanding the key components of an IT operating model, including people, processes, and technology
- Exploring the benefits and challenges of implementing an IT operating model
Module 2. Designing an IT Operating Model: Defining IT operating model principles and objectives
- Understanding business strategy and its impact on IT operating model design
- Defining IT operating model principles and objectives
- Designing an IT operating model framework, including organizational structure, processes, and technology
Module 3. IT Service Management: Defining IT services and service level agreements
- Understanding IT service management concepts and frameworks, including ITIL and COBIT
- Defining IT services and service level agreements
- Implementing IT service management processes, including incident, problem, and change management
Module 4. IT Risk Management: Identifying and assessing IT risks
- Understanding IT risk management concepts and frameworks, including COBIT and ISO 27001
- Identifying and assessing IT risks
- Implementing IT risk management processes, including risk mitigation and compliance
Module 5. Continuous Improvement: Implementing processes, including metrics and feedback
- Understanding continuous improvement concepts and frameworks, including Lean and Six Sigma
- Identifying opportunities for improvement in IT operations
- Implementing continuous improvement processes, including metrics and feedback
Module 6: Implementing an IT Operating Model
- Developing a personalized action plan to implement an IT operating model
- Understanding the role of leadership and communication in IT operating model implementation
- Managing change and resistance to IT operating model implementation
Module 7: IT Operating Model Frameworks and Tools
- Understanding IT operating model frameworks, including ITIL, COBIT, and Lean
- Implementing IT operating model tools, including service management software and risk management tools
- Integrating IT operating model frameworks and tools into your organization
Module 8: Case Studies and Best Practices
- Examining real-world case studies of IT operating model implementation
- Understanding best practices for IT operating model design, implementation, and management
- Applying lessons learned to your own IT operating model implementation
Course Features
- Interactive and engaging lessons and activities
- Comprehensive coverage of IT operating model concepts and frameworks
- Personalized action plan to implement an IT operating model in your organization
- Up-to-date and relevant content, including the latest IT operating model frameworks and tools
- Practical and hands-on experience with IT operating model implementation
- Real-world applications and case studies
- High-quality content, including video lessons, readings, and activities
- Expert instructors with extensive experience in IT operating model implementation
- Certification upon completion, issued by The Art of Service
- Flexible learning, including self-paced and instructor-led options
- User-friendly and intuitive learning platform
- Mobile-accessible content, available on any device
- Community-driven discussion forums and support
- Actionable insights and takeaways, applicable to your organization
- Hands-on projects and activities, designed to reinforce learning
- Bite-sized lessons, designed to fit into your busy schedule
- Lifetime access to course content and materials
- Gamification and progress tracking, to help you stay motivated and engaged