What does the IT Operating Model Mastery course cover?
IT Operating Model Mastery is covered here in 10 modules: Introduction to the IT Operating Model: History and evolution of the IT operating model, IT Service Management: Problem management and change management, IT Governance: metrics and reporting, roles and responsibilities and 7 more.
How do you approach IT Operating Model Mastery step by step?
The work is sequenced in 10 stages. It starts with Introduction to the IT Operating Model: History and evolution of the IT operating model, moves through IT Service Management: Problem management and change management and IT Governance: metrics and reporting, roles and responsibilities, and ends at IT Operating Model Sustainability and Continuous Improvement.
What is in Module 1 of the IT Operating Model Mastery course?
Module 1 is Introduction to the IT Operating Model: History and evolution of the IT operating model. It works through definition and components of the IT operating model, history and evolution of the IT operating model, benefits and challenges of implementing an IT operating model and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the IT Operating Model Mastery course delivered?
The IT Operating Model Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Operating Model Mastery course cost?
The IT Operating Model Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Business Capability Modeling Mastery, Pricing Model Mastery, Threat Modeling Mastery, Target Operating Model Mastery.
More answers: what you get with every course, refund policy, all help answers.
IT Operating Model Mastery: A Step-by-Step Guide
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master the IT operating model. Through interactive lessons, hands-on projects, and real-world applications, participants will gain a deep understanding of the IT operating model and its role in driving business success.Course Objectives
- Understand the fundamentals of the IT operating model and its components
- Learn how to design and implement an effective IT operating model
- Develop skills in IT service management, IT governance, and IT risk management
- Understand how to align the IT operating model with business strategy and goals
- Learn how to measure and improve the performance of the IT operating model
Course Outline
Module 1. Introduction to the IT Operating Model: History and evolution of the IT operating model
- Definition and components of the IT operating model
- History and evolution of the IT operating model
- Benefits and challenges of implementing an IT operating model
- Case studies of successful IT operating model implementations
Module 2. IT Service Management: Problem management and change management
- Overview of IT service management frameworks (ITIL, COBIT, etc.)
- Service desk management and incident management
- Problem management and change management
- Service level management and capacity management
Module 3. IT Governance: metrics and reporting, roles and responsibilities
- Overview of IT governance frameworks (COBIT, ISO 38500, etc.)
- IT governance principles and best practices
- IT governance roles and responsibilities
- IT governance metrics and reporting
Module 4. IT Risk Management: metrics and reporting, principles and best practices
- Overview of IT risk management frameworks (NIST, ISO 27001, etc.)
- IT risk management principles and best practices
- IT risk assessment and mitigation strategies
- IT risk management metrics and reporting
Module 5. IT Operating Model Design and Implementation: IT operating model metrics and reporting
- IT operating model design principles and best practices
- IT operating model implementation strategies
- IT operating model governance and management
- IT operating model metrics and reporting
Module 6: Aligning the IT Operating Model with Business Strategy
- Understanding business strategy and goals
- Aligning the IT operating model with business strategy
- IT operating model metrics and reporting for business stakeholders
- Case studies of successful IT operating model alignment
Module 7. Measuring and Improving IT Operating Model Performance: IT operating model metrics and KPIs
- IT operating model metrics and KPIs
- IT operating model benchmarking and best practices
- IT operating model continuous improvement strategies
- Case studies of successful IT operating model improvement
Module 8. IT Operating Model Maturity and Roadmapping: IT operating model roadmapping and planning
- IT operating model maturity models and assessments
- IT operating model roadmapping and planning
- IT operating model implementation and transition planning
- Case studies of successful IT operating model roadmapping
Module 9: IT Operating Model Change Management and Communication
- IT operating model change management principles and best practices
- IT operating model communication strategies and planning
- IT operating model stakeholder engagement and management
- Case studies of successful IT operating model change management
Module 10: IT Operating Model Sustainability and Continuous Improvement
- IT operating model sustainability principles and best practices
- IT operating model continuous improvement strategies
- IT operating model metrics and reporting for sustainability
- Case studies of successful IT operating model sustainability
Course Features
- Interactive and engaging: The course includes interactive lessons, hands-on projects, and real-world applications to keep participants engaged and motivated.
- Comprehensive: The course covers all aspects of the IT operating model, including IT service management, IT governance, and IT risk management.
- Personalized: Participants can tailor the course to their individual needs and goals.
- Up-to-date: The course includes the latest best practices and research in IT operating model management.
- Practical: The course provides practical tools and techniques that participants can apply in their own organizations.
- Real-world applications: The course includes case studies and examples of successful IT operating model implementations.
- High-quality content: The course includes high-quality video lessons, readings, and resources.
- Expert instructors: The course is taught by experienced instructors with expertise in IT operating model management.
- Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
- Flexible learning: Participants can complete the course at their own pace and on their own schedule.
- User-friendly: The course is easy to navigate and use, with a user-friendly interface and clear instructions.
- Mobile-accessible: The course can be accessed on mobile devices, making it easy to learn on-the-go.
- Community-driven: Participants can connect with other learners and instructors through online discussion forums and social media groups.
- Actionable insights: The course provides actionable insights and practical advice that participants can apply in their own organizations.
- Hands-on projects: The course includes hands-on projects and activities that help participants apply what they have learned.
- Bite-sized lessons: The course includes bite-sized lessons and modules that make it easy to learn and retain information.
- Lifetime access: Participants have lifetime access to the course materials and resources.
- Gamification: The course includes gamification elements, such as badges and points, to make learning fun and engaging.
- Progress tracking: Participants can track their progress and completion of the course through a personalized dashboard.