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IT Service Desk Fundamentals and Best Practices Comprehensive Training

IT Service Desk Fundamentals and Best Practices Comprehensive Training

$203.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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What does the IT Service Desk Fundamentals and Best Practices Comprehensive course cover?

IT Service Desk Fundamentals and Best Practices Comprehensive is covered here in 10 modules: IT Service Desk Fundamentals: 1.4: IT Service Desk Metrics and KPIs, ITIL Foundation: 2.6: ITIL Change Management, 2.2: ITIL Service Management, Service Desk Operations: 3.3: Service Desk Technology and Tools and 7 more.

How do you approach IT Service Desk Fundamentals and Best Practices Comprehensive step by step?

The work is sequenced in 10 stages. It starts with IT Service Desk Fundamentals: 1.4: IT Service Desk Metrics and KPIs, moves through ITIL Foundation: 2.6: ITIL Change Management, 2.2: ITIL Service Management and Service Desk Operations: 3.3: Service Desk Technology and Tools, and ends at Service Desk Best Practices: 10.3: Service Desk Technology and Tools Best Practices.

What is in Module 1 of the IT Service Desk Fundamentals and Best Practices Comprehensive course?

Module 1 is IT Service Desk Fundamentals: 1.4: IT Service Desk Metrics and KPIs. It works through 1.1: Introduction to IT Service Desk, 1.2: IT Service Desk Roles and Responsibilities, 1.3: IT Service Desk Processes and Procedures and 1 more. It sets the vocabulary the remaining 9 modules build on.

How is the IT Service Desk Fundamentals and Best Practices Comprehensive course delivered?

The IT Service Desk Fundamentals and Best Practices Comprehensive course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the IT Service Desk Fundamentals and Best Practices Comprehensive course cost?

The IT Service Desk Fundamentals and Best Practices Comprehensive course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: Data Architecture Fundamentals and Best Practices, Competitive Intelligence Fundamentals and Best Practices, Reliability Assurance Fundamentals and Best Practices, Cloud Governance Fundamentals and Best Practices.

More answers: what you get with every course, refund policy, all help answers.



IT Service Desk Fundamentals and Best Practices Comprehensive Training



Course Format & Delivery Details

Course Overview

The IT Service Desk Fundamentals and Best Practices Comprehensive Training is a comprehensive course designed to equip IT professionals with the skills and knowledge required to deliver exceptional IT service desk services.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, this course is online, providing you with the flexibility to access it from anywhere.
  • Live Virtual: Optional live virtual sessions are available for additional support and interaction.
  • On-Demand: The course is available on-demand, allowing you to access it 24/7.

Course Schedule

  • Fixed Dates or Times: No fixed dates or times; you can start the course at any time.
  • Typical Completion Time: The typical completion time is 12 weeks, but you can complete it at your own pace.
  • Lifetime Access: Yes, you have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, the course is mobile-friendly, allowing you to access it on your mobile device.
  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources: You will receive access to downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completion, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1. IT Service Desk Fundamentals: 1.4: IT Service Desk Metrics and KPIs

  • 1.1: Introduction to IT Service Desk
  • 1.2: IT Service Desk Roles and Responsibilities
  • 1.3: IT Service Desk Processes and Procedures
  • 1.4: IT Service Desk Metrics and KPIs

Module 2. ITIL Foundation: 2.6: ITIL Change Management, 2.2: ITIL Service Management

  • 2.1: Introduction to ITIL
  • 2.2: ITIL Service Management
  • 2.3: ITIL Service Desk Best Practices
  • 2.4: ITIL Incident Management
  • 2.5: ITIL Problem Management
  • 2.6: ITIL Change Management

Module 3. Service Desk Operations: 3.3: Service Desk Technology and Tools

  • 3.1: Service Desk Structure and Organization
  • 3.2: Service Desk Processes and Procedures
  • 3.3: Service Desk Technology and Tools
  • 3.4: Service Desk Communication and Interpersonal Skills
  • 3.5: Service Desk Customer Service Skills

Module 4. Incident Management: 4.2: Processes and Procedures, 4.5: Incident Resolution and Recovery

  • 4.1: Introduction to Incident Management
  • 4.2: Incident Management Processes and Procedures
  • 4.3: Incident Classification and Prioritization
  • 4.4: Incident Escalation and Notification
  • 4.5: Incident Resolution and Recovery

Module 5. Problem Management: 5.2: Processes and Procedures, 5.5: Problem Resolution and Closure

  • 5.1: Introduction to Problem Management
  • 5.2: Problem Management Processes and Procedures
  • 5.3: Problem Identification and Logging
  • 5.4: Problem Investigation and Diagnosis
  • 5.5: Problem Resolution and Closure

Module 6. Change Management: 6.2: Processes and Procedures, 6.3: Change Request Management

  • 6.1: Introduction to Change Management
  • 6.2: Change Management Processes and Procedures
  • 6.3: Change Request Management
  • 6.4: Change Assessment and Evaluation
  • 6.5: Change Implementation and Verification

Module 7. Service Request Management: 7.2: Processes and Procedures, 7.3: Service Request Fulfillment

  • 7.1: Introduction to Service Request Management
  • 7.2: Service Request Management Processes and Procedures
  • 7.3: Service Request Fulfillment
  • 7.4: Service Request Communication and Notification

Module 8. Service Desk Technology and Tools: 8.2: Service Desk Software and Systems

  • 8.1: Introduction to Service Desk Technology and Tools
  • 8.2: Service Desk Software and Systems
  • 8.3: Service Desk Automation and Integration
  • 8.4: Service Desk Reporting and Analytics

Module 9. Service Desk Performance and Metrics: 9.2: Service Desk Metrics and KPIs

  • 9.1: Introduction to Service Desk Performance and Metrics
  • 9.2: Service Desk Metrics and KPIs
  • 9.3: Service Desk Performance Measurement and Reporting
  • 9.4: Service Desk Continuous Improvement

Module 10. Service Desk Best Practices: 10.3: Service Desk Technology and Tools Best Practices

  • 10.1: Introduction to Service Desk Best Practices
  • 10.2: Service Desk Processes and Procedures Best Practices
  • 10.3: Service Desk Technology and Tools Best Practices
  • 10.4: Service Desk Communication and Interpersonal Skills Best Practices
Upon completion of this comprehensive training, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in IT Service Desk Fundamentals and Best Practices.

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