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IT Service Management Best Practices for Effective Service Delivery Models

IT Service Management Best Practices for Effective Service Delivery Models

$201.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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What does the IT Service Management Best Practices for Effective Service course cover?

IT Service Management Best Practices for Effective Service is covered here in 9 modules: Introduction to IT Service Management: 1.4: Introduction to ITIL, Service Strategy: 2.3: Demand Management, 2.4: Service Level Management, Service Design: 3.4: Capacity Management, 3.3: Service Level Management and 6 more.

How do you approach IT Service Management Best Practices for Effective Service step by step?

The work is sequenced in 9 stages. It starts with Introduction to IT Service Management: 1.4: Introduction to ITIL, moves through Service Strategy: 2.3: Demand Management, 2.4: Service Level Management and Service Design: 3.4: Capacity Management, 3.3: Service Level Management, and ends at Implementing IT Service Management: 9.5: Measuring IT Service Management Success.

What is in Module 1 of the IT Service Management Best Practices for Effective Service course?

Module 1 is Introduction to IT Service Management: 1.4: Introduction to ITIL. It works through 1.1: Overview of IT Service Management, 1.2: Benefits of IT Service Management, 1.3: IT Service Management Frameworks and 1 more. It sets the vocabulary the remaining 8 modules build on.

How is the IT Service Management Best Practices for Effective Service course delivered?

The IT Service Management Best Practices for Effective Service course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the IT Service Management Best Practices for Effective Service course cost?

The IT Service Management Best Practices for Effective Service course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

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More answers: what you get with every course, refund policy, all help answers.



IT Service Management Best Practices for Effective Service Delivery Models



Course Format & Delivery Details

Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to implement effective IT service management best practices. The course is delivered online, allowing participants to learn at their own pace and convenience.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to complete it according to your schedule.
  • Online: Yes, the course is delivered entirely online.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, the course is available on-demand, allowing you to access it at any time.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for this course; it is available on-demand.
  • Typical Completion Time: The typical completion time for this course is 12-16 weeks, depending on your pace.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, the course is optimized for mobile devices, allowing you to learn on-the-go.
  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources: The course includes downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1. Introduction to IT Service Management: 1.4: Introduction to ITIL

  • 1.1: Overview of IT Service Management
  • 1.2: Benefits of IT Service Management
  • 1.3: IT Service Management Frameworks
  • 1.4: Introduction to ITIL

Module 2. Service Strategy: 2.3: Demand Management, 2.4: Service Level Management

  • 2.1: Service Strategy Overview
  • 2.2: Service Portfolio Management
  • 2.3: Demand Management
  • 2.4: Service Level Management
  • 2.5: IT Service Management Strategy Development

Module 3. Service Design: 3.4: Capacity Management, 3.3: Service Level Management

  • 3.1: Service Design Overview
  • 3.2: Service Catalog Management
  • 3.3: Service Level Management
  • 3.4: Capacity Management
  • 3.5: IT Service Continuity Management
  • 3.6: Information Security Management
  • 3.7: Service Design Principles

Module 4. Service Transition: 4.2: Change Management, 4.6: Change Evaluation

  • 4.1: Service Transition Overview
  • 4.2: Change Management
  • 4.3: Service Asset and Configuration Management
  • 4.4: Release and Deployment Management
  • 4.5: Service Validation and Testing
  • 4.6: Change Evaluation
  • 4.7: Knowledge Management

Module 5. Service Operation: 5.2: Event Management, 5.6: Access Management

  • 5.1: Service Operation Overview
  • 5.2: Event Management
  • 5.3: Incident Management
  • 5.4: Request Fulfillment
  • 5.5: Problem Management
  • 5.6: Access Management
  • 5.7: IT Operations Management

Module 6. Continual Service Improvement: 6.5: CSI and ITIL, 6.2: Service Level Management

  • 6.1: Continual Service Improvement Overview
  • 6.2: Service Level Management
  • 6.3: Service Measurement and Reporting
  • 6.4: Continual Service Improvement Principles
  • 6.5: CSI and ITIL

Module 7. IT Service Management Best Practices: 7.2: ITIL Best Practices

  • 7.1: IT Service Management Best Practices Overview
  • 7.2: ITIL Best Practices
  • 7.3: COBIT and IT Service Management
  • 7.4: ISO/IEC 20000 and IT Service Management
  • 7.5: Implementing IT Service Management Best Practices

Module 8. Effective Service Delivery Models: 8.5: Underpinning Contracts, 8.3: Service Level Agreements

  • 8.1: Effective Service Delivery Models Overview
  • 8.2: Service Delivery Models
  • 8.3: Service Level Agreements
  • 8.4: Operational Level Agreements
  • 8.5: Underpinning Contracts
  • 8.6: Service Delivery Model Design

Module 9. Implementing IT Service Management: 9.5: Measuring IT Service Management Success

  • 9.1: Implementing IT Service Management Overview
  • 9.2: IT Service Management Implementation Roadmap
  • 9.3: Change Management and IT Service Management Implementation
  • 9.4: Communication and Stakeholder Management
  • 9.5: Measuring IT Service Management Success
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in IT Service Management Best Practices for Effective Service Delivery Models.

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