What does the ITOM course cover?
ITOM is covered here in 8 modules: IT Operations Management Fundamentals, Service Desk and Incident Management, Problem Management: Fundamentals : principles and processes and 5 more. The outline lists 32 specific topics, opening with Introduction to ITOM : Definition, importance, and scope of ITOM and closing with ITOM Career Development : ITOM career development and professional growth.
How do you approach ITOM step by step?
The work is sequenced in 8 stages. It starts with IT Operations Management Fundamentals, moves through Service Desk and Incident Management and Problem Management: Fundamentals : principles and processes, and ends at IT Operations Management Best Practices and Future Trends. Each stage carries its own topic list, so the sequence is followed rather than summarised.
What is in Module 1 of the ITOM course?
Module 1 is IT Operations Management Fundamentals. It works through Introduction to ITOM : Definition, importance, and scope of ITOM, ITOM Frameworks and Standards : Overview of ITIL, COBIT, and ISO 20000, ITOM Processes and Functions : Service desk, incident, problem, and change management and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the ITOM course delivered?
The ITOM course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ITOM course cost?
The ITOM course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
More answers: what you get with every course, refund policy, all help answers.
ITOM Complete Guide Masterclass Curriculum
Comprehensive IT Operations Management Training
The ITOM Complete Guide Masterclass is a comprehensive training program designed to equip participants with the knowledge, skills, and best practices required to effectively manage IT operations. The course is divided into 8 modules, covering over 80 topics, and is delivered through a combination of interactive lessons, hands-on projects, and real-world case studies.Course Outline
Module 1: IT Operations Management Fundamentals
- Introduction to ITOM: Definition, importance, and scope of ITOM
- ITOM Frameworks and Standards: Overview of ITIL, COBIT, and ISO 20000
- ITOM Processes and Functions: Service desk, incident, problem, and change management
- ITOM Roles and Responsibilities: Overview of ITOM roles and responsibilities
Module 2: Service Desk and Incident Management
- Service Desk Fundamentals: Service desk structure, processes, and technology
- Incident Management: Incident classification, investigation, and resolution
- Incident Management Best Practices: Incident prioritization, escalation, and closure
- Service Desk Metrics and Reporting: Service desk performance metrics and reporting
Module 3. Problem Management: Fundamentals : principles and processes
- Problem Management Fundamentals: Problem management principles and processes
- Problem Identification and Investigation: Problem detection, logging, and investigation
- Problem Resolution and Closure: Problem resolution, closure, and documentation
- Problem Management Best Practices: Problem management metrics, reporting, and continuous improvement
Module 4. Change Management: Fundamentals : principles and processes
- Change Management Fundamentals: Change management principles and processes
- Change Request Management: Change request logging, assessment, and approval
- Change Implementation and Verification: Change implementation, verification, and validation
- Change Management Best Practices: Change management metrics, reporting, and continuous improvement
Module 5. IT Service Continuity Management: Fundamentals : principles and processes
- IT Service Continuity Management Fundamentals: IT service continuity management principles and processes
- Business Impact Analysis: Business impact analysis and risk assessment
- IT Service Continuity Plans: IT service continuity plan development and implementation
- IT Service Continuity Management Best Practices: IT service continuity management metrics, reporting, and continuous improvement
Module 6: IT Operations Management Tools and Technologies
- ITOM Tools and Technologies: Overview of ITOM tools and technologies
- IT Service Management (ITSM) Tools: ITSM tool selection, implementation, and integration
- IT Operations Management (ITOM) Tools: ITOM tool selection, implementation, and integration
- Cloud and Automation Technologies: Cloud and automation technologies in ITOM
Module 7: IT Operations Management Metrics and Reporting
- ITOM Metrics and Reporting: ITOM metrics and reporting principles
- ITOM Key Performance Indicators (KPIs): ITOM KPI selection, measurement, and reporting
- ITOM Dashboards and Reporting: ITOM dashboard development and reporting
- ITOM Metrics and Reporting Best Practices: ITOM metrics and reporting best practices
Module 8: IT Operations Management Best Practices and Future Trends
- ITOM Best Practices: ITOM best practices and benchmarking
- ITOM Future Trends: Emerging trends and technologies in ITOM
- ITOM Continuous Improvement: ITOM continuous improvement principles and practices
- ITOM Career Development: ITOM career development and professional growth
Course Benefits
Upon completion of the ITOM Complete Guide Masterclass, participants will receive a certificate issued by The Art of Service. The course provides:- Comprehensive ITOM Knowledge: In-depth understanding of ITOM principles, processes, and best practices
- Practical Skills: Hands-on experience with ITOM tools and technologies
- Real-World Applications: Real-world case studies and examples
- Interactive and Engaging: Interactive lessons, discussions, and hands-on projects
- Personalized Learning: Flexible learning pace and personalized support
- Lifetime Access: Lifetime access to course materials and updates
- Community Support: Access to a community of ITOM professionals and experts