What does the ITOM Mastery course cover?
ITOM Mastery is covered here in 10 modules: Introduction to ITOM: Defining ITOM and its scope, ITOM roles and responsibilities, ITOM Principles and Practices: ITOM governance and compliance, ITOM Tools and Technologies: ITOM tool security and compliance and 7 more. The outline lists 40 specific topics, opening with Defining ITOM and its scope and closing with ITOM community involvement and networking.
How do you approach ITOM Mastery step by step?
The work is sequenced in 10 stages. It starts with Introduction to ITOM: Defining ITOM and its scope, ITOM roles and responsibilities, moves through ITOM Principles and Practices: ITOM governance and compliance and ITOM Tools and Technologies: ITOM tool security and compliance, and ends at ITOM Career Development and Certification: ITOM career paths and job roles.
What is in Module 1 of the ITOM Mastery course?
Module 1 is Introduction to ITOM: Defining ITOM and its scope, ITOM roles and responsibilities. It works through Defining ITOM and its scope, Understanding the importance of ITOM in IT operations, Overview of ITOM frameworks and standards and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the ITOM Mastery course delivered?
The ITOM Mastery course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ITOM Mastery course cost?
The ITOM Mastery course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Risk Management, Due Diligence Mastery, Total Risk Management, Risk Management Mastery.
More answers: what you get with every course, refund policy, all help answers.
ITOM Mastery: The Ultimate Guide to Ensuring Everything is Covered
Course Overview
This comprehensive course is designed to equip participants with the knowledge and skills necessary to master ITOM (IT Operations Management). With a focus on interactive and engaging learning, participants will gain a deep understanding of ITOM principles, practices, and tools.Course Objectives
- Understand the fundamentals of ITOM and its importance in ensuring smooth IT operations
- Learn how to implement ITOM best practices and frameworks
- Gain hands-on experience with ITOM tools and technologies
- Develop skills in ITOM process management, service management, and asset management
- Achieve ITOM mastery and receive a certificate upon completion
Course Outline
Module 1. Introduction to ITOM: Defining ITOM and its scope, ITOM roles and responsibilities
- Defining ITOM and its scope
- Understanding the importance of ITOM in IT operations
- Overview of ITOM frameworks and standards
- ITOM roles and responsibilities
Module 2. ITOM Principles and Practices: ITOM governance and compliance
- ITOM principles: availability, capacity, and IT service continuity
- ITOM practices: incident, problem, and change management
- ITOM process management: design, implementation, and improvement
- ITOM governance and compliance
Module 3. ITOM Tools and Technologies: ITOM tool security and compliance
- Overview of ITOM tools: monitoring, automation, and analytics
- Hands-on experience with ITOM tools: installation, configuration, and usage
- ITOM tool integration and customization
- ITOM tool security and compliance
Module 4. ITOM Process Management: ITOM process metrics and reporting
- ITOM process design: identification, analysis, and design
- ITOM process implementation: planning, execution, and monitoring
- ITOM process improvement: assessment, analysis, and implementation
- ITOM process metrics and reporting
Module 5. ITOM Service Management: definition, design, and implementation
- ITOM service management: definition, design, and implementation
- ITOM service desk: setup, configuration, and operation
- ITOM service level management: definition, monitoring, and reporting
- ITOM service continuity management: planning, implementation, and testing
Module 6. ITOM Asset Management: metrics and reporting, definition, scope, and importance
- ITOM asset management: definition, scope, and importance
- ITOM asset management process: identification, classification, and tracking
- ITOM asset management tools: selection, implementation, and usage
- ITOM asset management metrics and reporting
Module 7. ITOM Implementation and Integration: ITOM implementation review and evaluation
- ITOM implementation planning: scope, timeline, and budget
- ITOM implementation execution: setup, configuration, and testing
- ITOM integration: ITOM tools, processes, and teams
- ITOM implementation review and evaluation
Module 8. ITOM Best Practices and Frameworks: ITOM benchmarking and industry trends
- ITOM best practices: ITIL, COBIT, and ISO/IEC 20000
- ITOM frameworks: ITOM-CMM, ITOM-ISO/IEC 20000, and ITOM-COBIT
- ITOM maturity assessment and improvement
- ITOM benchmarking and industry trends
Module 9. ITOM Metrics and Reporting: ITOM dashboard: setup, configuration, and usage
- ITOM metrics: definition, selection, and implementation
- ITOM reporting: design, creation, and distribution
- ITOM dashboard: setup, configuration, and usage
- ITOM metrics and reporting best practices
Module 10. ITOM Career Development and Certification: ITOM career paths and job roles
- ITOM career paths and job roles
- ITOM certification: options, benefits, and requirements
- ITOM professional development: training, mentoring, and coaching
- ITOM community involvement and networking
Certificate of Completion
Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date course content
- Personalized learning and support
- Practical and real-world applications
- High-quality content and expert instructors
- Certification and recognition
- Flexible learning and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking