What does the Managed Service Provider (MSP) Masterclass course cover?
Managed Service Provider (MSP) Masterclass is covered here in 15 modules: Introduction to Managed Services: Industry Trends and Outlook, Service Desk Management: Service Desk Fundamentals, Service Desk Tools and Technologies, IT Service Management (ITSM) Frameworks and 12 more. The outline lists 60 specific topics, opening with Definition and Evolution of Managed Services and closing with Operations Best Practices.
How do you approach Managed Service Provider (MSP) Masterclass step by step?
The work is sequenced in 15 stages. It starts with Introduction to Managed Services: Industry Trends and Outlook, moves through Service Desk Management: Service Desk Fundamentals, Service Desk Tools and Technologies and IT Service Management (ITSM) Frameworks, and ends at MSP Operations and Delivery: Operations Best Practices, Operations Metrics and Reporting.
What is in Module 1 of the Managed Service Provider (MSP) Masterclass course?
Module 1 is Introduction to Managed Services: Industry Trends and Outlook. It works through Definition and Evolution of Managed Services, Benefits and Challenges of Managed Services, Key Components of a Managed Services Business and 1 more. It sets the vocabulary the remaining 14 modules build on.
How is the Managed Service Provider (MSP) Masterclass course delivered?
The Managed Service Provider (MSP) Masterclass course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Managed Service Provider (MSP) Masterclass course cost?
The Managed Service Provider (MSP) Masterclass course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Crew Resource Management Masterclass, MSP Work in Service Provider Kit, Turnaround Management Masterclass, MSP Partnership in It Service Provider Dataset.
More answers: what you get with every course, refund policy, all help answers.
Managed Service Provider (MSP) Masterclass: Boosting Efficiency and Profitability
Course Overview
This comprehensive Masterclass is designed to equip Managed Service Providers (MSPs) with the knowledge, skills, and best practices to boost efficiency and profitability in their organizations. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning approach
- Practical and real-world applications
- High-quality content developed by expert instructors
- Certificate upon completion
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons for easy learning
- Lifetime access to course materials
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to Managed Services: Industry Trends and Outlook
- Definition and Evolution of Managed Services
- Benefits and Challenges of Managed Services
- Key Components of a Managed Services Business
- Industry Trends and Outlook
Module 2. Service Desk Management: Service Desk Fundamentals, Service Desk Tools and Technologies
- Service Desk Fundamentals
- Service Desk Processes and Procedures
- Service Desk Tools and Technologies
- Service Desk Metrics and Performance Management
Module 3: IT Service Management (ITSM) Frameworks
- Introduction to ITSM Frameworks
- ITIL Foundation
- COBIT Framework
- ISO/IEC 20000 Standard
Module 4. Service Level Management: Service Level Agreements (SLAs), Service Level Metrics and Reporting
- Service Level Agreements (SLAs)
- Service Level Management Processes
- Service Level Metrics and Reporting
- Service Level Management Best Practices
Module 5. Incident and Problem Management: Problem Management Processes, Incident Management Processes
- Incident Management Processes
- Problem Management Processes
- Root Cause Analysis (RCA) Techniques
- Incident and Problem Management Metrics
Module 6. Change and Release Management: Change Management Processes, Release Management Processes
- Change Management Processes
- Release Management Processes
- Change and Release Management Metrics
- Change and Release Management Best Practices
Module 7. Configuration and Asset Management: Asset Management Processes
- Configuration Management Processes
- Asset Management Processes
- Configuration and Asset Management Metrics
- Configuration and Asset Management Best Practices
Module 8: Security and Risk Management
- Security Fundamentals
- Risk Management Processes
- Security and Risk Management Metrics
- Security and Risk Management Best Practices
Module 9. Business Continuity and Disaster Recovery: Disaster Recovery Planning
- Business Continuity Planning
- Disaster Recovery Planning
- Business Continuity and Disaster Recovery Metrics
- Business Continuity and Disaster Recovery Best Practices
Module 10. Service Reporting and Metrics: Tools and Technologies, Service Reporting Fundamentals
- Service Reporting Fundamentals
- Service Metrics and Key Performance Indicators (KPIs)
- Service Reporting and Metrics Best Practices
- Service Reporting and Metrics Tools and Technologies
Module 11. Continuous Service Improvement: Service Improvement Best Practices
- Continuous Service Improvement Fundamentals
- Service Improvement Processes and Procedures
- Service Improvement Metrics and Reporting
- Service Improvement Best Practices
Module 12. MSP Business and Financial Management: MSP Business Fundamentals
- MSP Business Fundamentals
- Financial Management Processes and Procedures
- Financial Metrics and Reporting
- Financial Management Best Practices
Module 13. MSP Sales and Marketing: Sales Processes and Procedures, Sales and Marketing Fundamentals
- Sales and Marketing Fundamentals
- Sales Processes and Procedures
- Marketing Strategies and Tactics
- Sales and Marketing Metrics and Reporting
Module 14. MSP Customer Service and Support: Customer Service Fundamentals
- Customer Service Fundamentals
- Support Processes and Procedures
- Customer Service Metrics and Reporting
- Customer Service Best Practices
Module 15. MSP Operations and Delivery: Operations Best Practices, Operations Metrics and Reporting
- Operations Fundamentals
- Delivery Processes and Procedures
- Operations Metrics and Reporting
- Operations Best Practices