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Mastering Atlassian Jira Service Desk; A Comprehensive Guide to IT Service Management

Mastering Atlassian Jira Service Desk; A Comprehensive Guide to IT Service Management

$199.00
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Mastering Atlassian Jira Service Desk: A Comprehensive Guide to IT Service Management



Course Overview

This comprehensive course is designed to equip you with the knowledge and skills needed to master Atlassian Jira Service Desk and excel in IT service management. With a focus on interactive and engaging learning, this course provides a personalized and up-to-date approach to IT service management.



Course Features

  • Interactive and Engaging: Learn through hands-on projects, real-world applications, and bite-sized lessons.
  • Comprehensive: Covering over 80 topics, this course provides a thorough understanding of Atlassian Jira Service Desk and IT service management.
  • Personalized: Learn at your own pace, with flexible learning options and lifetime access to course materials.
  • Up-to-date: Stay current with the latest developments in IT service management and Atlassian Jira Service Desk.
  • Practical: Apply your knowledge through hands-on projects and real-world applications.
  • Expert Instructors: Learn from experienced instructors with extensive knowledge in IT service management and Atlassian Jira Service Desk.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access course materials on any device, at any time, with user-friendly and mobile-accessible content.
  • Community-driven: Connect with a community of like-minded professionals and stay up-to-date with industry developments.
  • Actionable Insights: Gain practical knowledge and insights that can be applied immediately in your work.
  • Progress Tracking: Track your progress and stay motivated with gamification and progress tracking features.


Course Outline

Module 1: Introduction to IT Service Management

  • Defining IT Service Management
  • Understanding the Benefits of IT Service Management
  • Overview of IT Service Management Frameworks
  • Introduction to Atlassian Jira Service Desk

Module 2: Atlassian Jira Service Desk Fundamentals

  • Getting Started with Atlassian Jira Service Desk
  • Configuring Atlassian Jira Service Desk
  • Understanding Atlassian Jira Service Desk Components
  • Creating and Managing Service Desks

Module 3: Incident Management

  • Defining Incident Management
  • Understanding the Incident Management Process
  • Configuring Incident Management in Atlassian Jira Service Desk
  • Creating and Managing Incident Requests

Module 4: Problem Management

  • Defining Problem Management
  • Understanding the Problem Management Process
  • Configuring Problem Management in Atlassian Jira Service Desk
  • Creating and Managing Problem Requests

Module 5: Change Management

  • Defining Change Management
  • Understanding the Change Management Process
  • Configuring Change Management in Atlassian Jira Service Desk
  • Creating and Managing Change Requests

Module 6: Service Level Management

  • Defining Service Level Management
  • Understanding Service Level Agreements (SLAs)
  • Configuring SLAs in Atlassian Jira Service Desk
  • Creating and Managing Service Level Requests

Module 7: Reporting and Analytics

  • Understanding Reporting and Analytics in Atlassian Jira Service Desk
  • Creating and Managing Reports
  • Configuring Analytics in Atlassian Jira Service Desk
  • Using Data to Improve IT Service Management

Module 8: Customization and Integration

  • Customizing Atlassian Jira Service Desk
  • Integrating Atlassian Jira Service Desk with Other Tools
  • Using APIs and Scripting in Atlassian Jira Service Desk
  • Best Practices for Customization and Integration

Module 9: Implementation and Deployment

  • Planning for Implementation and Deployment
  • Configuring Atlassian Jira Service Desk for Deployment
  • Deploying Atlassian Jira Service Desk
  • Post-Deployment Activities

Module 10: Best Practices and Troubleshooting

  • Best Practices for Atlassian Jira Service Desk Administration
  • Troubleshooting Common Issues in Atlassian Jira Service Desk
  • Advanced Troubleshooting Techniques
  • Maintaining and Optimizing Atlassian Jira Service Desk


Certificate

Upon completion of this course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise in Mastering Atlassian Jira Service Desk and IT service management.

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