What does the IT Service Management with Atlassian Jira Service Desk course cover?
IT Service Management with Atlassian Jira Service Desk is covered here in 7 modules: Introduction to IT Service Management, Implementing Jira Service Desk: Setting up service desks and teams, Managing IT Services with Jira Service Desk: Creating and managing service requests and 4 more. The outline lists 28 specific topics, opening with what is IT service management?
How do you approach IT Service Management with Atlassian Jira Service Desk step by step?
The work is sequenced in 7 stages. It starts with Introduction to IT Service Management, moves through Implementing Jira Service Desk: Setting up service desks and teams and Managing IT Services with Jira Service Desk: Creating and managing service requests, and ends at Advanced Jira Service Desk Topics.
What is in Module 1 of the IT Service Management with Atlassian Jira Service Desk course?
Module 1 is Introduction to IT Service Management. It works through what is IT service management?, benefits of IT service management, overview of ITIL and its relevance to IT service management and 1 more. It sets the vocabulary the remaining 6 modules build on.
How is the IT Service Management with Atlassian Jira Service Desk course delivered?
The IT Service Management with Atlassian Jira Service Desk course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Service Management with Atlassian Jira Service Desk course cost?
The IT Service Management with Atlassian Jira Service Desk course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Atlassian Jira Service Desk Toolkit, Atlassian Jira Service Desk Implementation, Atlassian Jira Service Desk, Atlassian Jira Service Desk for Enterprise IT Teams.
More answers: what you get with every course, refund policy, all help answers.
Mastering IT Service Management with Atlassian Jira Service Desk
Course Overview
This comprehensive course is designed to help IT professionals master the art of IT service management using Atlassian Jira Service Desk. With a focus on interactive and engaging learning, participants will gain hands-on experience in implementing and managing IT services using Jira Service Desk.Course Objectives
- Understand the fundamentals of IT service management and its importance in modern IT organizations
- Learn how to implement and configure Jira Service Desk for effective IT service management
- Gain hands-on experience in managing IT services, including incident, problem, and change management
- Understand how to customize and extend Jira Service Desk to meet the needs of your organization
- Develop the skills needed to become a certified IT service management professional
Course Outline
Module 1: Introduction to IT Service Management
- What is IT service management?
- Benefits of IT service management
- Overview of ITIL and its relevance to IT service management
- Introduction to Jira Service Desk and its role in IT service management
Module 2. Implementing Jira Service Desk: Setting up service desks and teams
- Installing and configuring Jira Service Desk
- Setting up service desks and teams
- Configuring service level agreements (SLAs) and escalations
- Integrating Jira Service Desk with other Atlassian tools
Module 3. Managing IT Services with Jira Service Desk: Creating and managing service requests
- Creating and managing service requests
- Managing incidents, problems, and changes
- Using workflows and automation to streamline IT service management
- Customizing and extending Jira Service Desk to meet the needs of your organization
Module 4. Customizing and Extending Jira Service Desk: Creating custom fields and workflows
- Customizing the user interface and branding
- Creating custom fields and workflows
- Integrating Jira Service Desk with external systems and tools
- Using APIs and scripting to automate IT service management tasks
Module 5. IT Service Management Best Practices: Implementing continuous service improvement
- Implementing ITIL best practices for incident, problem, and change management
- Using service level agreements (SLAs) and operational level agreements (OLAs)
- Implementing continuous service improvement
- Measuring and reporting on IT service management performance
Module 6. Jira Service Desk Administration: Managing data and backups, Troubleshooting common issues
- Managing users, groups, and roles
- Configuring security and access control
- Managing data and backups
- Troubleshooting common issues
Module 7: Advanced Jira Service Desk Topics
- Using machine learning and AI to improve IT service management
- Implementing DevOps and continuous delivery with Jira Service Desk
- Using Jira Service Desk for asset management and inventory tracking
- Integrating Jira Service Desk with other Atlassian tools and external systems
Course Features
- Interactive and engaging learning: Hands-on exercises and real-world examples to help you learn and retain knowledge
- Comprehensive curriculum: Covers all aspects of IT service management with Jira Service Desk
- Personalized learning: Self-paced learning with flexible scheduling to fit your needs
- Up-to-date content: Latest best practices and features of Jira Service Desk
- Practical and real-world applications: Learn how to apply IT service management concepts to real-world scenarios
- High-quality content: Developed by expert instructors with extensive experience in IT service management
- Expert instructors: Get guidance and support from experienced instructors
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Access course materials from anywhere, at any time
- User-friendly interface: Easy-to-use interface to navigate course materials
- Mobile-accessible: Access course materials on-the-go
- Community-driven: Connect with other learners and instructors through discussion forums
- Actionable insights: Take away practical knowledge and insights to apply to your work
- Hands-on projects: Work on real-world projects to apply your knowledge and skills
- Bite-sized lessons: Learn in short, focused lessons to fit your busy schedule
- Lifetime access: Access course materials forever, even after completion
- Gamification: Engage with the course through interactive games and challenges
- Progress tracking: Track your progress and stay motivated
Course Format
This course is delivered online, with self-paced learning and flexible scheduling to fit your needs. The course includes:- Video lessons and tutorials
- Hands-on exercises and projects
- Interactive games and challenges
- Discussion forums and community support
- Downloadable resources and templates