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Mastering Comprehensive IT Infrastructure and Operations Management

Mastering Comprehensive IT Infrastructure and Operations Management

$199.00
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Mastering Comprehensive IT Infrastructure and Operations Management

Welcome to the Mastering Comprehensive IT Infrastructure and Operations Management course, where you will gain the knowledge and skills necessary to effectively manage and maintain IT infrastructure and operations. Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Overview

This comprehensive course is designed to provide IT professionals with a deep understanding of IT infrastructure and operations management. The course is divided into 8 modules, covering a total of 80 topics, and is designed to be interactive, engaging, and practical.



Course Outline

Module 1: IT Infrastructure Fundamentals

  • Introduction to IT Infrastructure
  • IT Infrastructure Components (Hardware, Software, Networking)
  • Understanding IT Infrastructure Types (On-premises, Cloud, Hybrid)
  • IT Infrastructure Management Frameworks (ITIL, COBIT)
  • Best Practices for IT Infrastructure Management

Module 2: IT Service Management

  • Introduction to IT Service Management (ITSM)
  • IT Service Management Frameworks (ITIL)
  • Service Desk and Incident Management
  • Problem and Change Management
  • Service Level Management and Service Catalog

Module 3: IT Operations Management

  • Introduction to IT Operations Management
  • IT Operations Management Processes (Monitoring, Reporting, Maintenance)
  • IT Operations Management Tools (ITOM, ITSM)
  • Automation and Orchestration in IT Operations
  • IT Operations Management Best Practices

Module 4: Cloud Computing and Infrastructure

  • Introduction to Cloud Computing
  • Cloud Service Models (IaaS, PaaS, SaaS)
  • Cloud Deployment Models (Public, Private, Hybrid)
  • Cloud Security and Compliance
  • Cloud Cost Management and Optimization

Module 5: Cybersecurity and Risk Management

  • Introduction to Cybersecurity
  • Cybersecurity Threats and Vulnerabilities
  • Cybersecurity Controls and Countermeasures
  • Risk Management Frameworks (NIST, ISO 27001)
  • Cybersecurity Best Practices and Compliance

Module 6: IT Infrastructure Monitoring and Performance

  • Introduction to IT Infrastructure Monitoring
  • Monitoring Tools and Techniques
  • Performance Metrics and Key Performance Indicators (KPIs)
  • IT Infrastructure Performance Optimization
  • Capacity Planning and Management

Module 7: IT Service Continuity and Disaster Recovery

  • Introduction to IT Service Continuity
  • Disaster Recovery Planning and Management
  • Business Continuity Planning (BCP)
  • IT Service Continuity Management Best Practices
  • Disaster Recovery and Business Continuity Testing

Module 8: IT Infrastructure and Operations Management Best Practices

  • IT Infrastructure and Operations Management Best Practices
  • IT Service Management Best Practices
  • Cloud Management Best Practices
  • Cybersecurity Best Practices
  • IT Infrastructure and Operations Management Maturity Models


Course Features

  • Interactive and Engaging: Learn through a mix of video lessons, interactive quizzes, and hands-on projects.
  • Comprehensive and Up-to-date: Stay current with the latest developments in IT infrastructure and operations management.
  • Personalized Learning: Learn at your own pace and track your progress.
  • Practical and Real-world Applications: Apply your knowledge to real-world scenarios and case studies.
  • Expert Instructors: Learn from experienced professionals with industry expertise.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access the course from anywhere, at any time, on any device.
  • User-friendly and Mobile-accessible: Enjoy a seamless learning experience on desktop, tablet, or mobile.
  • Community-driven: Join a community of learners and professionals for support and networking.
  • Actionable Insights: Gain practical knowledge and skills that can be applied immediately.
  • Hands-on Projects: Apply your knowledge to real-world projects and case studies.
  • Bite-sized Lessons: Learn in manageable chunks, with lessons designed to be completed in a short amount of time.
  • Lifetime Access: Access the course materials for a lifetime, with no time limits.
  • Gamification: Engage with the course through gamification elements, such as points, badges, and leaderboards.
  • Progress Tracking: Track your progress and stay motivated with course analytics.
Join the Mastering Comprehensive IT Infrastructure and Operations Management course today and take the first step towards becoming a certified IT professional.

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