What does the Customer Data Governance course cover?
Customer Data Governance is covered here in 10 modules: Introduction to Customer Data Governance: Defining customer data governance, Understanding Customer Data Regulations: Data protection principles, Building a Customer Data Governance Framework: Developing policies and procedures and 7 more. The outline lists 40 specific topics, opening with defining customer data governance and closing with implementing changes and updates to the customer data governance.
How do you approach Customer Data Governance step by step?
The work is sequenced in 10 stages. It starts with Introduction to Customer Data Governance: Defining customer data governance, moves through Understanding Customer Data Regulations: Data protection principles and Building a Customer Data Governance Framework: Developing policies and procedures, and ends at Continuous Improvement: Developing a strategy, Conducting regular reviews and assessments.
What is in Module 1 of the Customer Data Governance course?
Module 1 is Introduction to Customer Data Governance: Defining customer data governance. It works through defining customer data governance, understanding the importance of customer data governance, overview of customer data governance frameworks and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Customer Data Governance course delivered?
The Customer Data Governance course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Customer Data Governance course cost?
The Customer Data Governance course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Customer Onboarding, Omnichannel Marketing Risk Management, Customer Success Management, Customer Identity and Access Management.
More answers: what you get with every course, refund policy, all help answers.
Mastering Customer Data Governance: A Step-by-Step Guide to Ensuring Compliance and Managing Risk
Course Overview
In this comprehensive course, you will learn the fundamentals of customer data governance and how to implement a robust governance framework that ensures compliance with regulations and manages risk. Participants will receive a certificate upon completion issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and personalized learning experience
- Up-to-date and practical information
- Real-world applications and case studies
- High-quality content developed by expert instructors
- Certificate of Completion issued by The Art of Service
- Flexible learning options, including self-paced and instructor-led
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to Customer Data Governance: Defining customer data governance
- Defining customer data governance
- Understanding the importance of customer data governance
- Overview of customer data governance frameworks
- Benefits of implementing customer data governance
Module 2. Understanding Customer Data Regulations: Data protection principles
- Overview of major customer data regulations (GDPR, CCPA, HIPAA)
- Understanding data subject rights
- Data protection principles
- Consequences of non-compliance
Module 3. Building a Customer Data Governance Framework: Developing policies and procedures
- Defining a customer data governance framework
- Establishing a governance structure
- Developing policies and procedures
- Implementing data quality and security controls
Module 4. Data Classification and Inventory: Identifying sensitive data, Conducting a data inventory
- Understanding data classification
- Conducting a data inventory
- Identifying sensitive data
- Developing a data retention and disposal policy
Module 5. Data Access and Security Controls: Developing a data encryption strategy
- Implementing access controls (authentication, authorization, access rights)
- Developing a data encryption strategy
- Implementing data backup and recovery procedures
- Conducting regular security audits and risk assessments
Module 6. Data Subject Rights and Requests: Developing a data subject request process
- Understanding data subject rights (access, rectification, erasure, etc.)
- Developing a data subject request process
- Implementing data subject access and rectification procedures
- Handling data subject complaints and disputes
Module 7. Incident Response and Breach Notification: Developing an incident response plan
- Developing an incident response plan
- Identifying and responding to security incidents
- Notifying affected individuals and regulatory authorities
- Conducting post-incident reviews and lessons learned
Module 8. Monitoring and Auditing: Developing a strategy, Conducting regular audits and risk assessments
- Developing a monitoring and auditing strategy
- Implementing data analytics and reporting tools
- Conducting regular audits and risk assessments
- Identifying and addressing gaps and deficiencies
Module 9. Training and Awareness: Developing a program, Conducting regular sessions
- Developing a training and awareness program
- Training employees on customer data governance policies and procedures
- Raising awareness of customer data governance best practices
- Conducting regular training and awareness sessions
Module 10. Continuous Improvement: Developing a strategy, Conducting regular reviews and assessments
- Developing a continuous improvement strategy
- Conducting regular reviews and assessments
- Identifying and addressing gaps and deficiencies
- Implementing changes and updates to the customer data governance framework