What does the Dynamics 365 course cover?
Dynamics 365 is covered here in 8 modules: Introduction to Dynamics 365: Case studies and success stories, Setting Up and Configuring Dynamics 365: Importing and exporting data in Dynamics 365, Dynamics 365 for Sales and Marketing: Managing leads, opportunities, and sales processes and 5 more.
How do you approach Dynamics 365 step by step?
The work is sequenced in 8 stages. It starts with Introduction to Dynamics 365: Case studies and success stories, moves through Setting Up and Configuring Dynamics 365: Importing and exporting data in Dynamics 365 and Dynamics 365 for Sales and Marketing: Managing leads, opportunities, and sales processes, and ends at Advanced Topics in Dynamics 365: Using Dynamics 365 for IoT and device.
What is in Module 1 of the Dynamics 365 course?
Module 1 is Introduction to Dynamics 365: Case studies and success stories. It works through Overview of Dynamics 365 and its components, History and evolution of Dynamics 365, key features and benefits of Dynamics 365 and 1 more. It sets the vocabulary the remaining 7 modules build on.
How is the Dynamics 365 course delivered?
The Dynamics 365 course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Dynamics 365 course cost?
The Dynamics 365 course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Business Insights in Microsoft Dynamics Dataset, GEN 7160 - Accelerating Financial Insights Through.
More answers: what you get with every course, refund policy, all help answers.
Mastering Dynamics 365: A Step-by-Step Guide to Streamlining Business Operations and Unlocking Data-Driven Insights
Course Overview
This comprehensive course is designed to help participants master the fundamentals of Dynamics 365 and unlock its full potential to streamline business operations and drive data-driven insights. With a focus on interactive and engaging learning, participants will gain hands-on experience with real-world applications and expert instruction.Course Objectives
- Understand the core components and features of Dynamics 365
- Learn how to implement and configure Dynamics 365 for business operations
- Develop skills in data analysis and visualization using Dynamics 365
- Discover how to leverage Dynamics 365 for data-driven insights and decision-making
- Apply best practices for security, compliance, and governance in Dynamics 365
Course Outline
Module 1. Introduction to Dynamics 365: Case studies and success stories
- Overview of Dynamics 365 and its components
- History and evolution of Dynamics 365
- Key features and benefits of Dynamics 365
- Case studies and success stories
Module 2. Setting Up and Configuring Dynamics 365: Importing and exporting data in Dynamics 365
- Setting up and configuring Dynamics 365 instances
- Understanding and managing user roles and permissions
- Configuring and customizing Dynamics 365 entities and fields
- Importing and exporting data in Dynamics 365
Module 3. Dynamics 365 for Sales and Marketing: Managing leads, opportunities, and sales processes
- Overview of Dynamics 365 for Sales and Marketing
- Managing leads, opportunities, and sales processes
- Creating and managing marketing campaigns and activities
- Using Dynamics 365 for customer engagement and relationship management
Module 4. Dynamics 365 for Customer Service and Support: Creating and managing knowledge bases and FAQs
- Overview of Dynamics 365 for Customer Service and Support
- Managing customer service requests and incidents
- Creating and managing knowledge bases and FAQs
- Using Dynamics 365 for customer self-service and portal management
Module 5. Dynamics 365 for Field Service and Operations: Managing work orders, schedules, and resources
- Overview of Dynamics 365 for Field Service and Operations
- Managing work orders, schedules, and resources
- Creating and managing field service agreements and contracts
- Using Dynamics 365 for inventory management and logistics
Module 6. Data Analysis and Visualization in Dynamics 365: Creating and managing reports and dashboards
- Overview of data analysis and visualization in Dynamics 365
- Using Power BI and Dynamics 365 for data visualization
- Creating and managing reports and dashboards
- Using Dynamics 365 for data-driven insights and decision-making
Module 7: Security, Compliance, and Governance in Dynamics 365
- Overview of security, compliance, and governance in Dynamics 365
- Understanding and managing user roles and permissions
- Configuring and managing data encryption and access controls
- Using Dynamics 365 for auditing and compliance management
Module 8. Advanced Topics in Dynamics 365: Using Dynamics 365 for IoT and device management
- Using Dynamics 365 for artificial intelligence and machine learning
- Integrating Dynamics 365 with other Microsoft products and services
- Using Dynamics 365 for IoT and device management
- Best practices for Dynamics 365 implementation and adoption
Course Features
- Interactive and engaging learning: Hands-on exercises, quizzes, and gamification to keep participants engaged and motivated
- Comprehensive and up-to-date content: Covering the latest features and best practices in Dynamics 365
- Expert instruction: Led by experienced instructors with real-world expertise in Dynamics 365
- Real-world applications: Using real-world examples and case studies to illustrate key concepts and best practices
- Personalized learning: Participants can learn at their own pace and focus on areas of interest
- Certification: Participants receive a certificate upon completion, issued by The Art of Service
- Flexible learning: Available on-demand, with lifetime access to course materials
- User-friendly and mobile-accessible: Accessible on any device, with a user-friendly interface
- Community-driven: Participants can connect with peers and instructors through online forums and discussion groups
- Actionable insights: Participants gain practical skills and knowledge to apply in their own organizations
- Hands-on projects: Participants work on real-world projects to apply their skills and knowledge
- Bite-sized lessons: Course content is broken down into manageable, bite-sized lessons
- Progress tracking: Participants can track their progress and completion of course materials