What does the Dynamics 365 course cover?
Dynamics 365 is covered here in 10 modules: Introduction to Dynamics 365: Security and access controls, Navigation and user interface, Sales and Marketing: Overview of in Dynamics 365, Managing leads and opportunities, Customer Service: Overview of in Dynamics 365, Managing customer interactions and cases and 7 more.
How do you approach Dynamics 365 step by step?
The work is sequenced in 10 stages. It starts with Introduction to Dynamics 365: Security and access controls, Navigation and user interface, moves through Sales and Marketing: Overview of in Dynamics 365, Managing leads and opportunities and Customer Service: Overview of in Dynamics 365, Managing customer interactions and cases, and ends at Implementation and Configuration: Overview of options, Understanding best practices.
What is in Module 1 of the Dynamics 365 course?
Module 1 is Introduction to Dynamics 365: Security and access controls, Navigation and user interface. It works through Overview of Dynamics 365 and its components, Understanding the benefits and features of Dynamics 365, Setting up and configuring Dynamics 365 and 2 more. It sets the vocabulary the remaining 9 modules build on.
How is the Dynamics 365 course delivered?
The Dynamics 365 course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Dynamics 365 course cost?
The Dynamics 365 course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Team Dynamics, Microsoft Dynamics NAV, Microsoft Dynamics CRM, Group Process Consultation.
More answers: what you get with every course, refund policy, all help answers.
Mastering Dynamics 365: Unlocking Business Productivity and Growth
Course Overview
This comprehensive course is designed to help you master the fundamentals of Microsoft Dynamics 365 and unlock its full potential to drive business productivity and growth. With a focus on interactive and engaging learning, this course provides a personalized and up-to-date learning experience that equips you with the skills and knowledge needed to succeed in today's fast-paced business environment.Course Highlights
- Interactive and engaging learning experience
- Comprehensive and up-to-date curriculum
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certificate of Completion issued by The Art of Service
- Flexible learning options and lifetime access
- User-friendly and mobile-accessible platform
- Community-driven and gamified learning environment
- Hands-on projects and actionable insights
- Bite-sized lessons and progress tracking
Course Outline
Module 1. Introduction to Dynamics 365: Security and access controls, Navigation and user interface
- Overview of Dynamics 365 and its components
- Understanding the benefits and features of Dynamics 365
- Setting up and configuring Dynamics 365
- Navigation and user interface
- Security and access controls
Module 2. Sales and Marketing: Overview of in Dynamics 365, Managing leads and opportunities
- Overview of sales and marketing in Dynamics 365
- Understanding sales and marketing processes
- Managing leads and opportunities
- Creating and managing sales orders and invoices
- Marketing campaigns and email marketing
Module 3. Customer Service: Overview of in Dynamics 365, Managing customer interactions and cases
- Overview of customer service in Dynamics 365
- Understanding customer service processes
- Managing customer interactions and cases
- Creating and managing knowledge articles
- Service level agreements and entitlements
Module 4. Field Service: Overview of in Dynamics 365, Creating and managing reports
- Overview of field service in Dynamics 365
- Understanding field service processes
- Managing work orders and schedules
- Creating and managing field service reports
- Resource allocation and scheduling
Module 5. Project Service Automation: Overview of in Dynamics 365
- Overview of project service automation in Dynamics 365
- Understanding project service automation processes
- Managing projects and project templates
- Creating and managing project schedules and tasks
- Resource allocation and project billing
Module 6. Operations: Overview of in Dynamics 365, Managing procurement and sourcing
- Overview of operations in Dynamics 365
- Understanding operations processes
- Managing procurement and sourcing
- Creating and managing production orders and schedules
- Inventory management and logistics
Module 7. Finance and Accounting: Overview of in Dynamics 365, Asset management and depreciation
- Overview of finance and accounting in Dynamics 365
- Understanding finance and accounting processes
- Managing general ledger and journal entries
- Creating and managing accounts payable and accounts receivable
- Asset management and depreciation
Module 8. Human Resources: Overview of in Dynamics 365, Managing employee data and benefits
- Overview of human resources in Dynamics 365
- Understanding human resources processes
- Managing employee data and benefits
- Creating and managing job descriptions and positions
- Performance management and employee development
Module 9. Reporting and Analytics: Overview of in Dynamics 365, Big data and advanced analytics
- Overview of reporting and analytics in Dynamics 365
- Understanding reporting and analytics options
- Creating and managing reports and dashboards
- Data visualization and business intelligence
- Big data and advanced analytics
Module 10. Implementation and Configuration: Overview of options, Understanding best practices
- Overview of implementation and configuration options
- Understanding implementation and configuration best practices
- Setting up and configuring Dynamics 365
- Customizing and extending Dynamics 365
- Integrating Dynamics 365 with other systems
Certificate of Completion
Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate serves as proof of your knowledge and skills in mastering Dynamics 365 and can be used to enhance your career prospects and professional development.Learning Outcomes
By the end of this course, participants will be able to:- Understand the fundamentals of Dynamics 365 and its components
- Configure and customize Dynamics 365 to meet business needs
- Use Dynamics 365 to manage sales, marketing, customer service, field service, project service automation, operations, finance and accounting, and human resources
- Create and manage reports and dashboards to analyze business data
- Implement and configure Dynamics 365 to meet business requirements
- Integrate Dynamics 365 with other systems and applications
Target Audience
This course is designed for:- Business professionals who want to learn about Dynamics 365 and its applications
- IT professionals who want to learn about implementing and configuring Dynamics 365
- Anyone who wants to learn about the latest features and updates in Dynamics 365