What does the Dynamics 365 course cover?
Dynamics 365 is covered here in 10 modules: Introduction to Dynamics 365: Navigating the Dynamics 365 interface, Sales and Marketing: Managing sales orders and quotes, Customer Service: Configuring and managing processes and 7 more. The outline lists 50 specific topics, opening with Overview of Dynamics 365 and its components and closing with understanding and working with audit and logging.
How do you approach Dynamics 365 step by step?
The work is sequenced in 10 stages. It starts with Introduction to Dynamics 365: Navigating the Dynamics 365 interface, moves through Sales and Marketing: Managing sales orders and quotes and Customer Service: Configuring and managing processes, and ends at Security and Compliance: Managing data protection and encryption. Each stage carries its own topic list, so the sequence is followed rather than summarised.
What is in Module 1 of the Dynamics 365 course?
Module 1 is Introduction to Dynamics 365: Navigating the Dynamics 365 interface. It works through Overview of Dynamics 365 and its components, Understanding the benefits of Dynamics 365, Setting up and configuring Dynamics 365 and 2 more. It sets the vocabulary the remaining 9 modules build on.
How is the Dynamics 365 course delivered?
The Dynamics 365 course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Dynamics 365 course cost?
The Dynamics 365 course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Team Dynamics, Microsoft Dynamics NAV, Microsoft Dynamics CRM, Group Process Consultation.
More answers: what you get with every course, refund policy, all help answers.
Mastering Dynamics 365: Unlocking Business Transformation
Course Overview
Unlock the full potential of Dynamics 365 and transform your business with our comprehensive and interactive course. Mastering Dynamics 365: Unlocking Business Transformation is designed to equip you with the skills and knowledge needed to maximize the benefits of this powerful platform. Upon completion, participants receive a certificate issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive curriculum covering 80+ topics
- Personalized learning with expert instructors
- Up-to-date and practical content with real-world applications
- High-quality content with actionable insights
- Hands-on projects and bite-sized lessons
- Lifetime access with flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven with progress tracking and gamification
Course Outline
Module 1. Introduction to Dynamics 365: Navigating the Dynamics 365 interface
- Overview of Dynamics 365 and its components
- Understanding the benefits of Dynamics 365
- Setting up and configuring Dynamics 365
- Navigating the Dynamics 365 interface
- Understanding the different modules and features
Module 2. Sales and Marketing: Managing sales orders and quotes
- Configuring and managing sales processes
- Understanding and working with leads and opportunities
- Managing sales orders and quotes
- Configuring and managing marketing campaigns
- Understanding and working with marketing lists and segments
Module 3. Customer Service: Configuring and managing processes
- Configuring and managing customer service processes
- Understanding and working with cases and incidents
- Managing customer interactions and communication
- Configuring and managing service level agreements (SLAs)
- Understanding and working with customer feedback and surveys
Module 4. Field Service: Managing resources and equipment, Configuring and managing processes
- Configuring and managing field service processes
- Understanding and working with work orders and schedules
- Managing field service resources and equipment
- Configuring and managing field service reports and analytics
- Understanding and working with field service integration
Module 5. Operations: Configuring and managing processes, Managing inventory and supply chain management
- Configuring and managing operations processes
- Understanding and working with production and manufacturing
- Managing inventory and supply chain management
- Configuring and managing quality control and assurance
- Understanding and working with operations reports and analytics
Module 6. Finance and Accounting: Configuring and managing processes
- Configuring and managing finance and accounting processes
- Understanding and working with general ledger and financial reporting
- Managing accounts payable and accounts receivable
- Configuring and managing budgeting and forecasting
- Understanding and working with financial analysis and planning
Module 7. Human Resources: Configuring and managing processes, Managing benefits and compensation
- Configuring and managing human resources processes
- Understanding and working with employee data and records
- Managing benefits and compensation
- Configuring and managing performance management and reviews
- Understanding and working with HR reports and analytics
Module 8. Reporting and Analytics: Configuring and managing, Managing data and data sources
- Configuring and managing reporting and analytics
- Understanding and working with data visualization and dashboards
- Managing data and data sources
- Configuring and managing business intelligence and data warehousing
- Understanding and working with big data and advanced analytics
Module 9. Integration and Customization: Managing customization and development
- Configuring and managing integration with other systems
- Understanding and working with APIs and data connectors
- Managing customization and development
- Configuring and managing workflows and business processes
- Understanding and working with custom entities and fields
Module 10. Security and Compliance: Managing data protection and encryption
- Configuring and managing security and access controls
- Understanding and working with authentication and authorization
- Managing data protection and encryption
- Configuring and managing compliance and regulatory requirements
- Understanding and working with audit and logging