What does the Enterprise Service Management course cover?
Enterprise Service Management is covered here in 10 modules: Introduction to Enterprise Service Management: Understanding the importance of ESM, Service Management Processes: Service strategy and design, Service transition and operation, Risk Management in ESM: Risk monitoring and review, Identifying and assessing risks in ESM and 7 more.
How do you approach Enterprise Service Management step by step?
The work is sequenced in 10 stages. It starts with Introduction to Enterprise Service Management: Understanding the importance of ESM, moves through Service Management Processes: Service strategy and design, Service transition and operation and Risk Management in ESM: Risk monitoring and review, Identifying and assessing risks in ESM, and ends at Implementation and Improvement: Implementing ESM in an organization.
What is in Module 1 of the Enterprise Service Management course?
Module 1 is Introduction to Enterprise Service Management: Understanding the importance of ESM. It works through defining enterprise service management, understanding the importance of ESM, overview of ESM frameworks and standards and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Enterprise Service Management course delivered?
The Enterprise Service Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Enterprise Service Management course cost?
The Enterprise Service Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Enterprise Risk Management through Taxonomy and Ontology, Enterprise Risk Management, Enterprise Architecture Planning, Enterprise Asset Management.
More answers: what you get with every course, refund policy, all help answers.
Mastering Enterprise Service Management: A Comprehensive Guide to Covering All Risks
Course Overview
This extensive and detailed course is designed to equip participants with the knowledge and skills necessary to master enterprise service management and cover all risks. The course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and features real-world applications. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and personalized course content
- Up-to-date and practical knowledge and skills
- Real-world applications and case studies
- High-quality content and expert instructors
- Certificate upon completion, issued by The Art of Service
- Flexible learning options and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline
Module 1. Introduction to Enterprise Service Management: Understanding the importance of ESM
- Defining enterprise service management
- Understanding the importance of ESM
- Overview of ESM frameworks and standards
- Introduction to risk management in ESM
Module 2. Service Management Processes: Service strategy and design, Service transition and operation
- Service strategy and design
- Service transition and operation
- Service desk and incident management
- Problem management and root cause analysis
- Change management and release management
Module 3. Risk Management in ESM: Risk monitoring and review, Identifying and assessing risks in ESM
- Identifying and assessing risks in ESM
- Risk mitigation and control strategies
- Risk monitoring and review
- Introduction to risk management frameworks and standards
Module 4. IT Service Management (ITSM): ITSM processes and frameworks, IT service continuity management
- Introduction to ITSM
- ITSM processes and frameworks
- Service level management and service catalog management
- Capacity management and availability management
- IT service continuity management
Module 5. Information Security Management: Risk management and compliance
- Introduction to information security management
- Information security policies and procedures
- Risk management and compliance
- Security incident response and disaster recovery
- Introduction to security frameworks and standards
Module 6. Business Continuity Management: Business continuity testing and exercise
- Introduction to business continuity management
- Business impact analysis and risk assessment
- Business continuity planning and implementation
- Business continuity testing and exercise
- Introduction to business continuity frameworks and standards
Module 7. Service Desk and Customer Service: Service desk metrics and reporting
- Introduction to service desk and customer service
- Service desk processes and procedures
- Customer service skills and communication
- Service desk metrics and reporting
- Introduction to service desk frameworks and standards
Module 8. IT Asset Management: processes and procedures, License management and compliance
- Introduction to IT asset management
- IT asset management processes and procedures
- Hardware and software asset management
- License management and compliance
- Introduction to IT asset management frameworks and standards
Module 9. Supplier Management: processes and procedures, Introduction to frameworks and standards
- Introduction to supplier management
- Supplier management processes and procedures
- Supplier selection and contract management
- Supplier performance management and monitoring
- Introduction to supplier management frameworks and standards
Module 10. Implementation and Improvement: Implementing ESM in an organization
- Implementing ESM in an organization
- ESM implementation planning and project management
- ESM process improvement and maturity assessment
- Introduction to ESM implementation frameworks and standards
- ESM implementation case studies and best practices