This comprehensive course is designed to equip participants with the knowledge and skills necessary to implement a best-practice IT service management framework, aligned with the international standard ISO 20000. Through interactive and engaging content, participants will gain a deep understanding of the standard's requirements and learn how to apply them in real-world scenarios.

Upon completion of this course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise in implementing an ISO 20000-compliant IT service management framework.

• Interactive and Engaging: Our course content is designed to be engaging and interactive, ensuring participants stay motivated and focused throughout the learning process.
• Comprehensive: Our course covers all aspects of ISO 20000, providing participants with a thorough understanding of the standard's requirements and how to apply them in real-world scenarios.
• Personalized: Our course allows participants to learn at their own pace, with flexible learning options and personalized support.
• Up-to-date: Our course content is regularly updated to reflect the latest developments in IT service management and ISO 20000.
• Practical: Our course focuses on practical applications, providing participants with the skills and knowledge necessary to implement an ISO 20000-compliant IT service management framework.
• Real-world Applications: Our course includes real-world examples and case studies, demonstrating how ISO 20000 can be applied in various industries and organizations.
• High-quality Content: Our course content is developed by expert instructors with extensive experience in IT service management and ISO 20000.
• Certification: Participants receive a certificate upon completion, issued by The Art of Service.
• Flexible Learning: Our course is available online, allowing participants to learn from anywhere, at any time.
• User-friendly: Our course platform is designed to be user-friendly, with easy navigation and clear instructions.
• Mobile-accessible: Our course is accessible on mobile devices, allowing participants to learn on-the-go.
• Community-driven: Our course includes access to a community of professionals, providing participants with opportunities for networking and collaboration.
• Actionable Insights: Our course provides participants with actionable insights and practical advice, enabling them to implement an ISO 20000-compliant IT service management framework.
• Hands-on Projects: Our course includes hands-on projects and exercises, allowing participants to apply their knowledge and skills in real-world scenarios.
• Bite-sized Lessons: Our course is structured into bite-sized lessons, making it easy for participants to learn and retain information.
• Lifetime Access: Participants receive lifetime access to our course content, allowing them to review and refresh their knowledge at any time.
• Gamification: Our course includes gamification elements, making the learning process engaging and fun.
• Progress Tracking: Our course allows participants to track their progress, providing a clear understanding of their strengths and weaknesses.

Module 1: Introduction to ISO 20000

Module 2: Service Management System (SMS) Requirements

Module 3: Service Management Processes

Module 4: Service Management Policies and Procedures

Module 5: Implementing an ISO 20000-Compliant IT Service Management Framework

Module 6: Auditing and Reviewing an ISO 20000-Compliant IT Service Management Framework

Module 7: Case Studies and Real-World Examples

Module 8: Conclusion and Next Steps