What does the ISO 20000 course cover?
ISO 20000 is covered here in 10 modules: Introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard, Risk Management Framework: Overview of the, Risk management process, Service Management System (SMS): Overview of the SMS, Service level management and 7 more.
How do you approach ISO 20000 step by step?
The work is sequenced in 10 stages. It starts with introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard, moves through Risk Management Framework: Overview of the, Risk management process and Service Management System (SMS): Overview of the SMS, Service level management, and ends at Case Studies and Best Practices: Common challenges and solutions.
What is in Module 1 of the ISO 20000 course?
Module 1 is Introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard. It works through overview of the ISO 20000 standard, history and development of the standard, key principles and concepts and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the ISO 20000 course delivered?
The ISO 20000 course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ISO 20000 course cost?
The ISO 20000 course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: ISO 27001, ISO 31000, ISO 27000, ISO 27003.
More answers: what you get with every course, refund policy, all help answers.
Mastering ISO 20000: A Step-by-Step Guide to Implementing a Comprehensive Risk Management Framework
This comprehensive course is designed to provide participants with a thorough understanding of the ISO 20000 standard and its application in implementing a comprehensive risk management framework. Upon completion of this course, participants will receive a certificate issued by The Art of Service.Course Overview
This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and applicable to real-world scenarios. Our expert instructors will guide you through the course material, providing high-quality content, actionable insights, and hands-on projects to ensure that you master the concepts and techniques presented.Course Features
- Interactive and Engaging: Our course is designed to keep you engaged and motivated throughout the learning process.
- Comprehensive: We cover all aspects of the ISO 20000 standard and its application in implementing a comprehensive risk management framework.
- Personalized: Our course is tailored to meet the needs of individual learners, providing a personalized learning experience.
- Up-to-date: Our course material is regularly updated to reflect the latest developments in the field of risk management.
- Practical and Applicable: Our course provides practical, real-world examples and case studies to illustrate the concepts and techniques presented.
- High-quality Content: Our course material is designed to be informative, engaging, and easy to understand.
- Expert Instructors: Our instructors are experienced professionals with a deep understanding of the ISO 20000 standard and its application in risk management.
- Certification: Upon completion of this course, participants will receive a certificate issued by The Art of Service.
- Flexible Learning: Our course is designed to be flexible, allowing you to learn at your own pace and on your own schedule.
- User-friendly: Our course is easy to navigate, with a user-friendly interface that makes it easy to access and use the course material.
- Mobile-accessible: Our course is accessible on a variety of devices, including smartphones, tablets, and laptops.
- Community-driven: Our course provides a community-driven learning experience, with opportunities to interact with other learners and instructors.
- Actionable Insights: Our course provides actionable insights and practical advice that can be applied in real-world scenarios.
- Hands-on Projects: Our course includes hands-on projects and case studies to help you apply the concepts and techniques presented.
- Bite-sized Lessons: Our course is divided into bite-sized lessons, making it easy to learn and retain the information presented.
- Lifetime Access: Our course provides lifetime access to the course material, allowing you to review and refresh your knowledge at any time.
- Gamification: Our course includes gamification elements, making the learning process engaging and fun.
- Progress Tracking: Our course provides progress tracking, allowing you to monitor your progress and stay motivated.
Course Outline
Module 1. Introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard
- Overview of the ISO 20000 standard
- History and development of the standard
- Key principles and concepts
- Benefits of implementing the standard
Module 2. Risk Management Framework: Overview of the, Risk management process
- Overview of the risk management framework
- Key components of the framework
- Risk management process
- Risk assessment and analysis
- Risk treatment and mitigation
Module 3. Service Management System (SMS): Overview of the SMS, Service level management
- Overview of the SMS
- Key components of the SMS
- Service management process
- Service level management
- Capacity management
- Availability management
Module 4. Service Desk and Incident Management: Overview of the, Service desk process
- Overview of the service desk and incident management
- Key components of the service desk and incident management
- Service desk process
- Incident management process
- Problem management
Module 5. Change Management and Release Management: Key components of, Change management process
- Overview of change management and release management
- Key components of change management and release management
- Change management process
- Release management process
- Configuration management
Module 6. Continual Service Improvement (CSI): Overview of CSI, Key components of CSI
- Overview of CSI
- Key components of CSI
- CSI process
- Service reporting and measurement
- Service level management review
Module 7. Implementing ISO 20000: Establishing a project plan, Developing a communication plan
- Overview of the implementation process
- Key steps in the implementation process
- Establishing a project plan
- Defining roles and responsibilities
- Developing a communication plan
Module 8. Auditing and Certification: Conducting an audit, Preparing for an audit
- Overview of the auditing and certification process
- Key steps in the auditing and certification process
- Preparing for an audit
- Conducting an audit
- Maintaining certification
Module 9. Maintaining and Improving the SMS: Key steps in, Continual service improvement
- Overview of maintaining and improving the SMS
- Key steps in maintaining and improving the SMS
- Continual service improvement
- Service reporting and measurement
- Service level management review
Module 10. Case Studies and Best Practices: Common challenges and solutions
- Real-world case studies of ISO 20000 implementation
- Best practices for implementing and maintaining the SMS
- Lessons learned from successful implementations
- Common challenges and solutions