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Mastering ISO 20000; A Step-by-Step Guide to Implementing a Best-Practice IT Service Management Framework

Mastering ISO 20000; A Step-by-Step Guide to Implementing a Best-Practice IT Service Management Framework

$199.00
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What does the ISO 20000 course cover?

ISO 20000 is covered here in 8 modules: Introduction to ISO 20000, Service Management System (SMS) Requirements: Service management processes, Service Management Processes: Service level management, Information security management and 5 more. The outline lists 32 specific topics, opening with overview of ISO 20000 and closing with final thoughts and recommendations.

How do you approach ISO 20000 step by step?

The work is sequenced in 8 stages. It starts with introduction to ISO 20000, moves through Service Management System (SMS) Requirements: Service management processes and Service Management Processes: Service level management, Information security management, and ends at Conclusion and Next Steps. Each stage carries its own topic list, so the sequence is followed rather than summarised.

What is in Module 1 of the ISO 20000 course?

Module 1 is Introduction to ISO 20000. It works through overview of ISO 20000, benefits of implementing an ISO 20000-compliant IT service management framework and key components of an ISO 20000-compliant IT service management framework. It sets the vocabulary the remaining 7 modules build on.

How is the ISO 20000 course delivered?

The ISO 20000 course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.

How much does the ISO 20000 course cost?

The ISO 20000 course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.

Closely related courses: Competitive Intelligence, Project Management, Digital Transformation Mastery, DataOps.

More answers: what you get with every course, refund policy, all help answers.

Mastering ISO 20000: A Step-by-Step Guide to Implementing a Best-Practice IT Service Management Framework

Mastering ISO 20000: A Step-by-Step Guide to Implementing a Best-Practice IT Service Management Framework



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to implement a best-practice IT service management framework, aligned with the international standard ISO 20000. Through interactive and engaging content, participants will gain a deep understanding of the standard's requirements and learn how to apply them in real-world scenarios.

Upon completion of this course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise in implementing an ISO 20000-compliant IT service management framework.



Course Features

  • Interactive and Engaging: Our course content is designed to be engaging and interactive, ensuring participants stay motivated and focused throughout the learning process.
  • Comprehensive: Our course covers all aspects of ISO 20000, providing participants with a thorough understanding of the standard's requirements and how to apply them in real-world scenarios.
  • Personalized: Our course allows participants to learn at their own pace, with flexible learning options and personalized support.
  • Up-to-date: Our course content is regularly updated to reflect the latest developments in IT service management and ISO 20000.
  • Practical: Our course focuses on practical applications, providing participants with the skills and knowledge necessary to implement an ISO 20000-compliant IT service management framework.
  • Real-world Applications: Our course includes real-world examples and case studies, demonstrating how ISO 20000 can be applied in various industries and organizations.
  • High-quality Content: Our course content is developed by expert instructors with extensive experience in IT service management and ISO 20000.
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Our course is available online, allowing participants to learn from anywhere, at any time.
  • User-friendly: Our course platform is designed to be user-friendly, with easy navigation and clear instructions.
  • Mobile-accessible: Our course is accessible on mobile devices, allowing participants to learn on-the-go.
  • Community-driven: Our course includes access to a community of professionals, providing participants with opportunities for networking and collaboration.
  • Actionable Insights: Our course provides participants with actionable insights and practical advice, enabling them to implement an ISO 20000-compliant IT service management framework.
  • Hands-on Projects: Our course includes hands-on projects and exercises, allowing participants to apply their knowledge and skills in real-world scenarios.
  • Bite-sized Lessons: Our course is structured into bite-sized lessons, making it easy for participants to learn and retain information.
  • Lifetime Access: Participants receive lifetime access to our course content, allowing them to review and refresh their knowledge at any time.
  • Gamification: Our course includes gamification elements, making the learning process engaging and fun.
  • Progress Tracking: Our course allows participants to track their progress, providing a clear understanding of their strengths and weaknesses.


Course Outline

Module 1: Introduction to ISO 20000

  • Overview of ISO 20000
  • Benefits of implementing an ISO 20000-compliant IT service management framework
  • Key components of an ISO 20000-compliant IT service management framework

Module 2. Service Management System (SMS) Requirements: Service management processes

  • Service management system (SMS) requirements
  • Service management processes
  • Service management policies and procedures

Module 3. Service Management Processes: Service level management, Information security management

  • Service desk and incident management
  • Problem management
  • Change management
  • Release and deployment management
  • Service level management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management

Module 4. Service Management Policies and Procedures: Service management standards

  • Service management policies
  • Service management procedures
  • Service management standards
  • Service management guidelines

Module 5: Implementing an ISO 20000-Compliant IT Service Management Framework

  • Implementing an ISO 20000-compliant IT service management framework
  • Developing a service management system (SMS)
  • Implementing service management processes
  • Developing service management policies and procedures

Module 6: Auditing and Reviewing an ISO 20000-Compliant IT Service Management Framework

  • Auditing an ISO 20000-compliant IT service management framework
  • Reviewing an ISO 20000-compliant IT service management framework
  • Continual improvement of an ISO 20000-compliant IT service management framework

Module 7. Case Studies and Real-World Examples: Lessons learned from ISO 20000 implementation

  • Case studies of organizations that have implemented an ISO 20000-compliant IT service management framework
  • Real-world examples of ISO 20000 implementation
  • Lessons learned from ISO 20000 implementation

Module 8: Conclusion and Next Steps

  • Conclusion of the course
  • Next steps for implementing an ISO 20000-compliant IT service management framework
  • Final thoughts and recommendations
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