What does the ISO 20000 course cover?
ISO 20000 is covered here in 10 modules: Introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard, IT Service Management: Definition and scope of, Key processes and activities, Risk Management: Definition and scope of, Risk monitoring and review and 7 more.
How do you approach ISO 20000 step by step?
The work is sequenced in 10 stages. It starts with introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard, moves through IT Service Management: Definition and scope of, Key processes and activities and Risk Management: Definition and scope of, Risk monitoring and review, and ends at Auditing and Certification: Auditing principles and practices.
What is in Module 1 of the ISO 20000 course?
Module 1 is Introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard. It works through overview of the ISO 20000 standard, benefits of implementing ISO 20000 and key principles and concepts. It sets the vocabulary the remaining 9 modules build on.
How is the ISO 20000 course delivered?
The ISO 20000 course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the ISO 20000 course cost?
The ISO 20000 course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: ISO 27002, ISO 27017, Compliance and Control, ISO 22301.
More answers: what you get with every course, refund policy, all help answers.
Mastering ISO 20000: A Step-by-Step Guide to IT Service Management and Risk Control
This comprehensive course is designed to provide participants with a thorough understanding of the principles and practices of IT service management and risk control, as outlined in the ISO 20000 standard.Course Overview
This course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and focused on real-world applications. Our expert instructors will guide you through the course material, and upon completion, you will receive a certificate issued by The Art of Service.Course Features
- Interactive: Engage with the course material through interactive lessons and activities.
- Engaging: Learn through a variety of formats, including video, text, and images.
- Comprehensive: Cover all aspects of IT service management and risk control.
- Personalized: Tailor the course to your needs and interests.
- Up-to-date: Stay current with the latest developments in IT service management and risk control.
- Practical: Apply the concepts and principles to real-world scenarios.
- Real-world applications: Use case studies and examples to illustrate key concepts.
- High-quality content: Learn from expert instructors and access high-quality course materials.
- Expert instructors: Benefit from the knowledge and experience of our expert instructors.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
- Flexible learning: Access the course material at any time and from any location.
- User-friendly: Navigate the course platform with ease.
- Mobile-accessible: Access the course material on your mobile device.
- Community-driven: Connect with other participants and instructors through our online community.
- Actionable insights: Apply the concepts and principles to your work and organization.
- Hands-on projects: Complete practical projects to reinforce your learning.
- Bite-sized lessons: Learn in manageable chunks, at your own pace.
- Lifetime access: Access the course material for as long as you need.
- Gamification: Engage with the course material through interactive games and challenges.
- Progress tracking: Monitor your progress and stay on track.
Course Outline
Module 1. Introduction to ISO 20000: Key principles and concepts, Overview of the ISO 20000 standard
- Overview of the ISO 20000 standard
- Benefits of implementing ISO 20000
- Key principles and concepts
Module 2. IT Service Management: Definition and scope of, Key processes and activities
- Definition and scope of IT service management
- Key processes and activities
- Service desk and incident management
- Problem management and change management
Module 3. Risk Management: Definition and scope of, Risk monitoring and review
- Definition and scope of risk management
- Key principles and concepts
- Risk assessment and risk treatment
- Risk monitoring and review
Module 4. Service Level Management: Definition and scope of, Key principles and concepts
- Definition and scope of service level management
- Key principles and concepts
- Service level agreements (SLAs)
- Service level management processes
Module 5. Capacity Management: Definition and scope of, Key principles and concepts
- Definition and scope of capacity management
- Key principles and concepts
- Capacity planning and management
- Resource allocation and utilization
Module 6. IT Service Continuity Management: Definition and scope of, Key principles and concepts
- Definition and scope of IT service continuity management
- Key principles and concepts
- Business impact analysis (BIA)
- IT service continuity plans
Module 7. Information Security Management: Definition and scope of, Key principles and concepts
- Definition and scope of information security management
- Key principles and concepts
- Information security policies and procedures
- Incident response and management
Module 8. Supplier Management: Definition and scope of, Key principles and concepts
- Definition and scope of supplier management
- Key principles and concepts
- Supplier selection and evaluation
- Contract management and review
Module 9. Implementation and Operation: Continual improvement and review
- Implementation planning and execution
- Operational management and monitoring
- Continual improvement and review
Module 10. Auditing and Certification: Auditing principles and practices
- Auditing principles and practices
- Certification process and requirements
- Maintaining certification and continual improvement