A tailored course, built for your situation
Mastering ISO 22301 for Operations Support Leaders
A structured path to owning business continuity decisions end to end
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Senior operations leader in critical infrastructure with recent promotion into strategic oversight
Who this is not for
Individuals looking for introductory business continuity training or generalized compliance overviews
What you walk away with
- Define the scope of business continuity initiatives without escalation
- Select and approve continuity vendors based on recovery time benchmarks
- Set testing frequency and exemption criteria for routine operations
- Own the risk assessment threshold within ISO 22301 alignment
- Finalize recovery documentation without senior review cycles
The 12 modules (with all 144 chapters)
Module 1. ISO 22301 Context Establishment
Define organizational context, identify critical functions, and set boundaries for continuity planning aligned with ERCOT-level reliability standards.
12 chapters in this module
- Defining operational scope
- Mapping mission-critical systems
- Stakeholder alignment roles
- Regulatory boundary setting
- External dependencies
- Service interdependencies
- Incident escalation paths
- Recovery priority tiers
- Risk appetite framing
- Continuity charter drafting
- Executive endorsement steps
- Baseline documentation standards
Module 2. Leadership Commitment Framework
Structure leadership engagement to secure decision rights and clarify authority limits within continuity governance.
12 chapters in this module
- Authority delegation models
- Decision rights cataloging
- Escalation threshold design
- Policy sign-off workflows
- Leadership accountability mapping
- Oversight meeting cadence
- Resource allocation authority
- Cross-functional alignment
- Budget autonomy levels
- Vendor approval hierarchy
- Test waiver criteria
- Recovery timeline ownership
Module 3. Risk Assessment Methodology
Apply proven methods to determine risk criteria, assess impact scenarios, and set thresholds specific to grid-support operations.
12 chapters in this module
- Threat scenario modeling
- Impact scoring framework
- Recovery time objectives
- Maximum tolerable downtime
- Single points of failure
- Cascading failure analysis
- Risk acceptance criteria
- Control effectiveness rating
- Third-party risk weighting
- Geopolitical factors
- Cyber-physical dependencies
- Weather event modeling
Module 4. Business Impact Analysis Execution
Lead a targeted BIA to quantify disruption effects and validate recovery priorities using real operational data.
12 chapters in this module
- Function criticality scoring
- Data loss tolerance
- Personnel availability factors
- Customer impact levels
- Regulatory exposure tiers
- Financial consequence bands
- Reputation risk bands
- Interdependency mapping
- Service restoration order
- Minimum operating capacity
- Recovery sequence logic
- Validation sampling techniques
Module 5. Continuity Strategy Development
Select recovery strategies aligned with operational realities, including alternate site activation and manual workarounds.
12 chapters in this module
- Alternate site selection criteria
- Manual bypass procedures
- Mutual aid agreements
- Resource pooling options
- Cloud failover design
- Data replication frequency
- Personnel recall plans
- Cross-training requirements
- Equipment redundancy
- Vendor backup options
- Recovery time validation
- Cost-benefit tradeoffs
Module 6. Incident Response Integration
Align incident management workflows with continuity protocols for seamless activation and command transition.
12 chapters in this module
- Activation trigger definition
- Crisis team assembly
- Command center setup
- Communication tree design
- Stakeholder notification
- Status reporting rhythm
- Internal comms templates
- External liaison roles
- Media response coordination
- Legal counsel engagement
- Regulatory reporting
- Post-event review steps
Module 7. Continuity Plan Documentation
Produce comprehensive, actionable continuity plans that meet ISO 22301 requirements and internal operational needs.
12 chapters in this module
- Plan structure standards
- Recovery procedure writing
- Checklist development
- Contact list maintenance
- Resource inventory tracking
- Vendor SLA integration
- Insurance policy alignment
- Legal obligation mapping
- Regulatory filing sync
- Version control process
- Access control setup
- Audit trail creation
Module 8. Exercising and Testing Program
Design and lead a testing program that validates recovery plans and strengthens team readiness.
12 chapters in this module
- Test scope definition
- Scenario realism levels
- Tabletop exercise design
- Simulation drill planning
- Full-scale test execution
- Participant roles
- Observation protocols
- Performance metrics
- Gap identification
- Improvement tracking
- Regulatory test requirements
- Lessons learned integration
Module 9. Vendor Continuity Management
Establish oversight of third parties to ensure their recovery plans support your operational continuity.
12 chapters in this module
- Vendor risk classification
- Contractual recovery terms
- SLA enforcement mechanisms
- Audit rights definition
- Subcontractor oversight
- Supply chain resilience
- Dual sourcing strategy
- Performance bond review
- Cybersecurity posture checks
- Recovery plan validation
- Financial stability review
- Exit strategy planning
Module 10. Continual Improvement Cycle
Implement feedback loops from incidents, audits, and tests to refine continuity capabilities continuously.
12 chapters in this module
- Audit finding response
- Incident review process
- Corrective action tracking
- Performance dashboarding
- Benchmarking strategy
- Maturity model use
- Gap remediation planning
- Resource gap analysis
- Training needs identification
- Tooling upgrades
- Policy refresh rhythm
- Stakeholder feedback capture
Module 11. Management Review Preparation
Prepare concise, actionable reports for leadership reviews that demonstrate compliance and operational readiness.
12 chapters in this module
- Key metric selection
- Executive summary writing
- Risk heatmap creation
- Budget justification
- Resource request framing
- Strategic alignment
- Compliance status reporting
- Audit readiness check
- Incident summary reporting
- Improvement roadmap
- Vendor performance summary
- Regulatory change impact
Module 12. Certification Readiness
Finalize documentation, conduct internal audits, and prepare for external ISO 22301 certification assessment.
12 chapters in this module
- Gap analysis final pass
- Document completeness check
- Internal audit execution
- Corrective action closure
- Certification body selection
- Audit timeline planning
- Evidence preparation
- Interview preparation
- Scope confirmation
- Legal agreement review
- Surveillance audit prep
- Public certification announcement
How this maps to your situation
- First 100 days in new leadership role
- Stabilizing cross-functional continuity efforts
- Preparing for first internal audit
- Aligning with NERC and CIP standards
Before vs. after
Before
Continuity decisions require multiple approvals and involve slow handoffs across teams.
After
You own the framework end to end, making time-sensitive decisions without escalation.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters total)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for integration into existing operational rhythms.
If nothing changes
Without clear decision ownership, continuity planning remains reactive, dependent on approvals, and vulnerable to delays during high-pressure events.
How this compares to the alternatives
Unlike generic business continuity courses, this program focuses on decision ownership within ISO 22301, tailored for senior operations leaders in critical infrastructure environments.
Frequently asked
Is this course relevant for someone in a grid reliability organization?
Yes. The content is tailored to high-availability operations like ERCOT, where continuity decisions have immediate system-wide impact.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this cover NERC CIP alignment?
Yes. Module content integrates ISO 22301 with critical infrastructure compliance expectations including NERC frameworks.
$199 one-time. Approximately 3 hours per module, designed for integration into existing operational rhythms..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours