A tailored course, built for your situation
Mastering ISO 22301 for Wealth Management Program Managers
A structured path to owning continuity outcomes in high-pressure cycles
$199 one-time
30-day money-back guarantee
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12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Business continuity plans that stall under audit cycles
The situation this course is for
Wealth management teams face repeated revisions to continuity documentation due to shifting regulator expectations and cross-team dependencies. The result is delayed sign-offs, last-minute scrambles, and diluted ownership during stress periods. Most playbooks don’t survive first contact with reviewers, leaving practitioners reactive instead of authoritative.
Who this is for
Program Manager in Wealth Management at a global financial institution, accountable for delivering compliant, auditable outcomes under tight cycles. Works at the intersection of operations, risk, and compliance. Values clean execution, peer credibility, and quiet authority over processes.
Who this is not for
Junior coordinators, external auditors, or technology-only roles without program-level accountability for continuity outcomes.
What you walk away with
- Own the continuity narrative end to end, with no rework loops
- Produce ISO 22301-aligned playbooks that pass internal review the first time
- Shift from reactive updates to proactive control ownership
- Reduce continuity cycle time from weeks to days
- Earn broader discretion over crisis response planning scope
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301 Core Principles
Build a foundation in the international standard for business continuity management systems, tailored to financial services environments.
12 chapters in this module
- Defining business continuity in regulated wealth contexts
- Mapping ISO 22301 clauses to WM operational realities
- Differentiating BCP from resilience frameworks
- Key roles in continuity governance structures
- Regulatory drivers behind EBA and ECB expectations
- How ISO 22301 integrates with GDPR and DORA
- Common misconceptions in banking implementations
- Scope definition for client-facing units
- Establishing continuity objectives early
- Linking continuity to client service level agreements
- The role of risk appetite in continuity planning
- Baseline assessment for existing WM programs
Module 2. Scoping Continuity for Client Impact
Define what must continue based on client impact, not just regulatory checklists.
12 chapters in this module
- Identifying mission-critical client services in WM
- Mapping client journeys to continuity needs
- Using RTO and RPO in portfolio contexts
- Prioritizing services by client segment
- Assessing digital channel dependencies
- Incorporating market volatility into scenarios
- Defining 'acceptable downtime' for clients
- Documenting assumptions for regulators
- Aligning with internal audit expectations
- Cross-referencing with SLAs and KPIs
- Stakeholder validation of scope
- Finalizing scope sign-off workflows
Module 3. Risk Assessment and Business Impact Analysis
Conduct a defensible BIA specific to wealth management operations.
12 chapters in this module
- Designing BIA questionnaires for advisors
- Collecting data from distributed teams
- Quantifying financial impact of outages
- Assessing reputational risk by client tier
- Evaluating legal and compliance exposure
- Mapping dependencies across custody systems
- Incorporating third-party risk into BIA
- Validating findings with front office
- Documenting assumptions and exclusions
- Presenting BIA results to governance bodies
- Updating BIA after product changes
- Maintaining BIA as a living document
Module 4. Developing the Business Continuity Strategy
Translate BIA findings into actionable recovery strategies.
12 chapters in this module
- Defining recovery priorities by client segment
- Selecting appropriate recovery sites
- Establishing data replication protocols
- Designing alternate work arrangements
- Planning for advisor availability during crises
- Securing client communication channels
- Integrating disaster recovery with continuity
- Budgeting for strategy implementation
- Prioritizing recovery initiatives
- Aligning strategy with risk appetite
- Gaining leadership buy-in for strategy
- Documenting strategy for audit trails
Module 5. Creating the Business Continuity Plan
Build a clear, actionable playbook that survives first review.
12 chapters in this module
- Structuring the plan for WM teams
- Writing clear roles and responsibilities
- Defining activation triggers and thresholds
- Documenting communication protocols
- Outlining client notification procedures
- Incorporating escalation paths
- Linking to incident response frameworks
- Integrating with crisis management teams
- Designing plan distribution methods
- Version control for plan updates
- Approval workflows for plan changes
- Testing readiness of plan components
Module 6. Exercising and Testing the Plan
Run meaningful tests that build confidence and meet auditor expectations.
12 chapters in this module
- Designing test scenarios for WM contexts
- Planning table-top exercises for advisors
- Conducting partial failover tests
- Measuring test success criteria
- Involving compliance and audit teams
- Documenting test results and findings
- Tracking corrective actions
- Scheduling test frequency
- Incorporating regulator feedback
- Using tests to refine recovery times
- Building test credibility with leadership
- Avoiding test fatigue in distributed teams
Module 7. Maintaining Plan Currency
Keep the plan updated without creating rework cycles.
12 chapters in this module
- Establishing plan review triggers
- Updating plans after M&A activity
- Revising plans after product launches
- Tracking changes in advisor teams
- Monitoring third-party changes
- Integrating with change management
- Automating update notifications
- Documenting plan revision history
- Gaining sign-off on updates
- Archiving outdated versions
- Auditing update compliance
- Measuring plan freshness metrics
Module 8. Integrating with Crisis Management
Ensure continuity plans activate seamlessly during real events.
12 chapters in this module
- Defining crisis activation protocols
- Establishing war room procedures
- Communicating with clients during outages
- Coordinating with PR and legal teams
- Managing media inquiries
- Providing advisor talking points
- Tracking decision logs
- Documenting event timelines
- Reporting to senior management
- Post-crisis review processes
- Updating plans after real incidents
- Learning from near-misses
Module 9. Reporting and Governance
Produce reports that demonstrate control without overburdening teams.
12 chapters in this module
- Designing executive dashboards
- Reporting to risk committees
- Documenting test results for auditors
- Measuring plan effectiveness metrics
- Tracking completion of action items
- Benchmarking against peer institutions
- Demonstrating continuous improvement
- Using data to justify budget requests
- Aligning reports with EBA expectations
- Automating report generation
- Presenting results to leadership
- Responding to audit findings
Module 10. Third-Party and Vendor Continuity
Ensure external partners don't become single points of failure.
12 chapters in this module
- Assessing vendor continuity capabilities
- Reviewing third-party BCPs
- Conducting vendor audits
- Mapping dependencies on fintech partners
- Ensuring custody provider resilience
- Validating cloud service continuity
- Including vendors in tests
- Managing concentration risk
- Enforcing SLAs for continuity
- Monitoring vendor financial health
- Planning for vendor exit scenarios
- Documenting vendor recovery expectations
Module 11. Technology and Data Resilience
Design technical recovery that supports business needs.
12 chapters in this module
- Protecting client portfolio data
- Replicating trading systems
- Securing access during outages
- Recovering digital client portals
- Maintaining advisor productivity tools
- Ensuring mobile access continuity
- Backing up client communication logs
- Recovering CRM systems
- Protecting compliance documentation
- Validating data integrity after failover
- Testing multi-location recovery
- Integrating with cybersecurity plans
Module 12. Driving Adoption Across Teams
Make continuity everyone’s responsibility without creating resistance.
12 chapters in this module
- Communicating value to advisors
- Training non-compliance staff
- Engaging senior leaders as champions
- Creating role-specific playbooks
- Running awareness campaigns
- Gamifying test participation
- Recognizing team contributions
- Addressing advisor concerns
- Building trust in the process
- Measuring team preparedness
- Reducing compliance fatigue
- Sustaining momentum after audits
How this maps to your situation
- EBA review cycles
- Client service resilience
- Regulatory scrutiny
- Cross-team continuity planning
Before vs. after
Before
Continuity planning feels reactive, fragmented, and subject to repeated revisions during audit cycles.
After
You lead with a clear, defensible, and living continuity framework that earns trust and reduces cycle time.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 90 minutes per week over six weeks, designed to fit around core delivery cycles.
If nothing changes
Without a structured approach, continuity plans remain vulnerable to audit findings, leadership skepticism, and real-event failures , risking client trust and regulatory outcomes.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course focuses specifically on wealth management contexts, advisor workflows, client communication, and EBA-aligned reporting , ensuring immediate applicability and audit readiness.
Frequently asked
Is this course specific to financial services?
Yes, every module is tailored to wealth management and regulated banking environments.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help with EBA or ECB reviews?
Yes, the course includes direct alignment with EBA expectations and audit-ready documentation patterns.
$199 one-time. Approximately 90 minutes per week over six weeks, designed to fit around core delivery cycles..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours