A tailored course, built for your situation
Mastering ISO 27001 for Executive Support Practitioners
Build documented, board-resilient information security workflows from the ground up
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Your meticulous coordination is essential, but often invisible in formal compliance narratives
The situation this course is for
Despite managing high-sensitivity calendars, travel, and communications, executive assistants frequently operate outside formal information security frameworks. This creates a gap where critical control points are missed during audits, and the strategic value of their work remains unseen by leadership. The result? Repeat requests, manual verification cycles, and contributions that don’t reflect in compliance reporting or advancement conversations.
Who this is for
Executive-facing support leaders at global services firms who manage sensitive information flows and cross-functional coordination but aren't formally part of compliance teams
Who this is not for
Compliance auditors, IT security leads, or risk officers looking for technical control deep dives
What you walk away with
- Structured documentation of information handling workflows that pass auditor scrutiny
- Clear attribution of security contributions in compliance summaries
- Higher confidence from executives when delegating sensitive tasks
- Recognition as a continuity anchor during regulatory or M&A reviews
- Efficient coordination that aligns with ISO 27001 control objectives without slowing pace
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 27001 in Executive Operations
Lay the foundation for integrating information security into everyday support tasks without overhauling existing workflows. This module maps ISO 27001 clauses to calendar management, access control, and communication protocols used by executive assistants.
12 chapters in this module
- Mapping ISO 27001 scope to non-IT roles
- Identifying information assets in scheduling and travel
- Classifying sensitivity levels in executive correspondence
- Defining access boundaries for support staff
- Linking confidentiality to NDAs and delegation
- Recognizing high-risk coordination touchpoints
- Documenting information flow in daily operations
- Using role-based permissions in practice
- Tracking data handling in cross-border travel
- Creating logs for audit-ready evidence
- Integrating security into recurring workflows
- Avoiding scope creep in support responsibilities
Module 2. Risk Assessment for High-Visibility Roles
Learn how to identify and document risks specific to executive support environments, including calendar spoofing, travel interception, and unauthorized access to briefing materials. This module provides templates for risk logs that align with ISO 27001 Annex A controls.
12 chapters in this module
- Spotting social engineering in scheduling requests
- Evaluating vendor risk in travel bookings
- Assessing confidentiality needs for offsite meetings
- Rating impact of schedule leaks
- Documenting risk treatment decisions
- Prioritizing threats to executive availability
- Mapping risks to control objectives
- Using likelihood and impact scoring
- Maintaining a live risk register
- Updating assessments after leadership changes
- Sharing risk insights without alarm
- Aligning with corporate risk thresholds
Module 3. Building Secure Communication Protocols
Develop standardized, secure communication templates for emails, calls, and messages that protect confidentiality and comply with ISO 27001 requirements for information transfer.
12 chapters in this module
- Creating encrypted email summaries
- Setting up secure call scheduling workflows
- Using password-protected documents for briefings
- Managing metadata in file sharing
- Defining escalation paths for urgent matters
- Standardizing subject line conventions
- Archiving communications with retention tags
- Handling executive voicemails securely
- Documenting verbal agreements
- Encrypting mobile message threads
- Avoiding information leakage in group chats
- Training stakeholders on protocol use
Module 4. Access Control in Practice
Implement practical access control mechanisms for calendars, files, and systems without slowing down responsiveness. This module covers delegation, multi-factor authentication, and temporary access windows.
12 chapters in this module
- Setting up time-bound calendar access
- Using shared inboxes with permission tiers
- Managing delegate access in Outlook
- Enforcing MFA for admin tasks
- Creating guest access rules
- Revoking access after events
- Auditing access changes
- Handling delegation during leave
- Designing access workflows for onboarding
- Limiting visibility in team calendars
- Securing mobile access to schedules
- Logging access events for review
Module 5. Asset Management for Mobile Executives
Track and protect executive devices, documents, and digital identities as they move across locations and time zones, ensuring compliance with ISO 27001 physical and environmental controls.
12 chapters in this module
- Registering laptops and mobile devices
- Assigning responsibility for hardware
- Tracking device check-in and checkout
- Managing encrypted USB drives
- Securing briefing books during travel
- Using asset tags and serial logs
- Updating inventory after upgrades
- Handling lost or stolen devices
- Coordinating with IT for patching
- Ensuring remote wipe capabilities
- Documenting device custody chains
- Aligning with corporate asset policies
Module 6. Documented Workflows for Audit Readiness
Turn everyday coordination into audit-ready processes by building standardized, repeatable workflows for scheduling, travel, and communications that align with ISO 27001 documentation requirements.
12 chapters in this module
- Creating workflow diagrams for approvals
- Versioning travel itineraries
- Standardizing meeting request forms
- Building checklist templates
- Documenting decision trails
- Storing records in approved locations
- Using naming conventions for files
- Archiving completed workflows
- Linking tasks to control objectives
- Demonstrating consistency under review
- Reducing ad-hoc requests
- Gaining time through automation
Module 7. Incident Response for Support Roles
Respond effectively to security incidents that impact executive operations, from suspected phishing emails to misplaced documents, using clear, pre-defined protocols.
12 chapters in this module
- Identifying suspicious scheduling requests
- Reporting suspected phishing attempts
- Handling lost briefing materials
- Notifying leadership of incidents
- Documenting event timelines
- Preserving evidence logs
- Coordinating with security teams
- Managing public schedule changes
- Updating stakeholders discreetly
- Reviewing post-incident workflows
- Reducing repeat incidents
- Maintaining composure under pressure
Module 8. Business Continuity in Executive Support
Ensure seamless executive operations during disruptions by designing backup workflows, delegation plans, and communication trees aligned with ISO 27001 continuity requirements.
12 chapters in this module
- Identifying critical support functions
- Designing delegation matrices
- Creating emergency contact trees
- Setting up alternate communication channels
- Preparing for executive unavailability
- Maintaining calendar visibility
- Updating stakeholders during outages
- Testing backup workflows
- Documenting recovery steps
- Aligning with corporate BC plans
- Reducing response time
- Building resilience into routines
Module 9. Supplier Relationships and Third Parties
Manage third-party vendors involved in executive travel, events, and logistics with security in mind, ensuring ISO 27001 compliance in external interactions.
12 chapters in this module
- Assessing vendor security posture
- Including clauses in travel contracts
- Verifying data handling policies
- Managing access for event staff
- Auditing third-party deliverables
- Requiring confidentiality agreements
- Tracking vendor compliance updates
- Handling multi-vendor coordination
- Escalating security concerns
- Maintaining vendor records
- Using SIG questionnaires
- Closing contracts with security sign-off
Module 10. Awareness and Training for Executives
Design and deliver brief, effective security awareness content tailored for busy executives, making compliance personal and actionable.
12 chapters in this module
- Creating one-page security reminders
- Scheduling quarterly check-ins
- Highlighting real-world risks
- Using calendar pop-ups for alerts
- Sharing anonymized incident examples
- Reinforcing password hygiene
- Encouraging MFA adoption
- Promoting secure file sharing
- Reducing phishing susceptibility
- Tracking awareness completion
- Adapting tone to executive style
- Measuring behavior change
Module 11. Measurement and Performance Tracking
Use simple metrics to demonstrate the value and effectiveness of secure coordination practices, positioning your role as a compliance enabler.
12 chapters in this module
- Tracking audit findings resolution
- Measuring incident response time
- Counting secure workflow uses
- Surveying executive confidence
- Documenting time saved
- Reporting on risk reduction
- Benchmarking against peers
- Creating monthly dashboards
- Aligning KPIs with ISO 27001
- Presenting results to leadership
- Adjusting workflows based on data
- Celebrating improvements
Module 12. Continuous Improvement in Support Security
Establish a cycle of refinement for executive support workflows, ensuring long-term compliance and adaptability to new threats and organizational changes.
12 chapters in this module
- Reviewing workflows quarterly
- Gathering executive feedback
- Updating documentation
- Incorporating audit findings
- Aligning with new policies
- Adapting to leadership changes
- Tracking industry trends
- Benchmarking with peers
- Refining access controls
- Improving incident response
- Celebrating secure outcomes
- Positioning for recognition
How this maps to your situation
- New ISO 27001 documentation requirements affecting support roles
- Increased scrutiny on information handling in global firms
- Executive demand for seamless, secure operations
- Need to demonstrate contribution in compliance reporting
Before vs. after
Before
Coordination efforts remain behind the scenes, with limited recognition during compliance reviews or advancement discussions.
After
Your secure workflows are documented, visible in leadership summaries, and credited in audit narratives, elevating your role as a trusted enabler.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: 90 minutes per week over 4 weeks, with flexible access and self-paced completion.
If nothing changes
Without structured integration of information security practices, executive support workflows may remain invisible in compliance narratives, leading to repeated auditor requests, missed recognition, and vulnerability to scrutiny during M&A or regulatory reviews.
How this compares to the alternatives
Unlike generic compliance courses focused on IT teams, this program is tailored for non-technical leadership support roles, emphasizing practical integration of ISO 27001 into daily coordination without requiring technical expertise.
Frequently asked
Is this course only for IT or compliance professionals?
No. It’s designed specifically for executive support professionals who manage sensitive information but aren’t part of formal compliance teams.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will I need to implement technical controls?
No. The course focuses on workflow design, documentation, and coordination practices that align with ISO 27001, no coding or system configuration required.
$199 one-time. 90 minutes per week over 4 weeks, with flexible access and self-paced completion..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours