A tailored course, built for your situation
Mastering ISO 42001 for Service Delivery Leaders
Operationalize AI governance with confidence and precision
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Service Delivery Manager in global IT services navigating AI governance rollout
Who this is not for
Individuals not involved in delivery governance or AI compliance scoping
What you walk away with
- Own final sign-off on AI governance control mappings
- Approve vendor assessment criteria without escalation
- Release internal audit readiness playbooks independently
- Update policy implementation playbooks without senior review
- Drive cross-functional alignment on AI accountability frameworks
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 42001 Scope and Intent
Break down the standard’s structure, clauses, and alignment with service delivery workflows.
12 chapters in this module
- Introduction to ISO 42001
- Historical context
- Key definitions
- Clause hierarchy
- Service delivery implications
- AI governance lifecycle
- Compliance thresholds
- Integration with existing frameworks
- Stakeholder mapping
- Audit expectations
- Implementation timelines
- Common misconceptions
Module 2. Governance Ownership Models
Define who owns what in AI governance, focusing on delegation, accountability, and escalation paths.
12 chapters in this module
- Decision rights frameworks
- Service delivery leader roles
- Escalation thresholds
- Cross-functional ownership
- Vendor interface governance
- Documentation standards
- Change control processes
- Sign-off authority levels
- Delegation models
- Audit trail requirements
- Role-based access
- Governance maturity stages
Module 3. Control Mapping for AI Systems
Translate ISO 42001 requirements into actionable controls tailored to service delivery environments.
12 chapters in this module
- AI system classification
- Control selection process
- Mapping to service architecture
- Risk-based prioritization
- Control ownership assignment
- Automation feasibility
- Manual override protocols
- Data lineage integration
- Third-party dependencies
- Control testing design
- Documentation templates
- Review cycles
Module 4. Vendor Assessment and Selection
Establish criteria for evaluating and approving AI vendors under ISO 42001 compliance.
12 chapters in this module
- Vendor pre-screening
- Compliance checklists
- Due diligence protocols
- Contractual obligations
- Data protection alignment
- Audit access terms
- Performance SLAs
- Termination clauses
- Ongoing monitoring
- Scorecard design
- Escalation procedures
- Renewal criteria
Module 5. Internal Audit Readiness
Build self-sustaining audit artefacts and evidence trails that meet ISO 42001 requirements.
12 chapters in this module
- Audit scope definition
- Evidence collection
- Documentation standards
- Interview preparation
- Findings management
- Corrective action tracking
- Reporting formats
- Stakeholder communication
- Re-audit planning
- Gap analysis
- Control effectiveness
- Compliance dashboards
Module 6. Policy Implementation Playbooks
Develop repeatable, role-specific playbooks for rolling out AI governance policies.
12 chapters in this module
- Playbook structure
- Service delivery integration
- Change management
- Training design
- Adoption metrics
- Feedback loops
- Version control
- Localization needs
- Cross-border considerations
- Leadership engagement
- Success indicators
- Post-implementation review
Module 7. AI Accountability Frameworks
Define clear lines of responsibility for AI outcomes, decisions, and incidents.
12 chapters in this module
- Accountability models
- Decision logs
- Incident response
- Transparency requirements
- Stakeholder disclosure
- Ethical review boards
- Human oversight
- Bias detection
- Model drift monitoring
- Redress mechanisms
- Compliance validation
- Public reporting
Module 8. Cross-Functional Alignment
Secure buy-in and cooperation from legal, security, compliance, and engineering teams.
12 chapters in this module
- Stakeholder mapping
- Communication plans
- Governance committees
- Conflict resolution
- Joint decision-making
- Escalation paths
- Shared KPIs
- Status reporting
- Resource allocation
- Alignment workshops
- Feedback integration
- Continuous improvement
Module 9. AI Risk Assessment Processes
Implement standardized methods for identifying and mitigating AI-related risks.
12 chapters in this module
- Risk categories
- Assessment frequency
- Scoring models
- Mitigation strategies
- Residual risk acceptance
- Independent review
- Board-level reporting
- External audit alignment
- Third-party risk
- Emerging threat monitoring
- Scenario planning
- Response protocols
Module 10. Compliance Automation Tools
Leverage technology to streamline ISO 42001 compliance tasks and reporting.
12 chapters in this module
- Tool selection
- Integration with ITSM
- ServiceNow automation
- Jira workflows
- Azure compliance tools
- AWS configurations
- GCP logging
- Data inventory
- Control monitoring
- Real-time alerts
- Reporting automation
- Vendor tool comparisons
Module 11. Global Deployment Strategies
Scale ISO 42001 implementation across regions while maintaining consistency.
12 chapters in this module
- Regional variations
- Localization needs
- Legal alignment
- Cultural considerations
- Language support
- Time zone coordination
- Centralized governance
- Local autonomy
- Training adaptation
- Compliance monitoring
- Audit standardization
- Performance tracking
Module 12. Sustaining Governance Maturity
Maintain and improve AI governance over time through continuous review and improvement.
12 chapters in this module
- Maturity models
- Continuous assessment
- Improvement cycles
- Benchmarking
- Industry alignment
- Regulatory updates
- Internal audits
- External validation
- Leadership reviews
- Team development
- Knowledge transfer
- Long-term roadmap
How this maps to your situation
- When rolling out AI governance across global accounts
- Before vendor selection cycles begin
- During internal audit preparation
- After organizational changes in governance ownership
Before vs. after
Before
Governance decisions require multiple approvals and lack standardized documentation
After
Own end-to-end sign-off on AI governance controls and vendor assessments
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 45 hours over 6 weeks, 1-2 hours per module.
How this compares to the alternatives
Unlike generic compliance courses, this program focuses on ISO 42001-specific decision rights and real-world service delivery integration, with templates and playbooks built for immediate use in global IT service environments.
Frequently asked
Who is this course designed for?
Service Delivery Managers and similar roles in global IT services firms who are responsible for implementing AI governance frameworks.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I use this if my organization hasn’t adopted ISO 42001 yet?
Yes. The course prepares you to lead the adoption process and gain internal buy-in.
$199 one-time. Approximately 45 hours over 6 weeks, 1-2 hours per module..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours