What does the IT Managed Services course cover?
IT Managed Services is covered here in 17 modules: Introduction to IT Managed Services: Defining IT managed services, Understanding Customer Needs and Expectations: Creating a customer journey map, Service Desk Management: Implementing a system, Service desk metrics and KPIs and 14 more. The outline lists 68 specific topics, opening with defining IT managed services and closing with final project submission and evaluation.
How do you approach IT Managed Services step by step?
The work is sequenced in 17 stages. It starts with Introduction to IT Managed Services: Defining IT managed services, moves through Understanding Customer Needs and Expectations: Creating a customer journey map and Service Desk Management: Implementing a system, Service desk metrics and KPIs, and ends at Final Project and Assessment: Final project guidelines, Final project requirements.
What is in Module 1 of the IT Managed Services course?
Module 1 is Introduction to IT Managed Services: Defining IT managed services. It works through defining IT managed services, benefits of IT managed services, types of IT managed services and 1 more. It sets the vocabulary the remaining 16 modules build on.
How is the IT Managed Services course delivered?
The IT Managed Services course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Managed Services course cost?
The IT Managed Services course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Gen Z Redefines Customer Experience, Customer Centricity, Service Excellence, Delivering Exceptional Customer Experiences.
More answers: what you get with every course, refund policy, all help answers.
Mastering IT Managed Services: A Step-by-Step Guide to Delivering Exceptional Customer Experience
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge, skills, and best practices needed to deliver exceptional customer experiences in the IT managed services industry. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning approach
- Practical and real-world applications
- High-quality content developed by expert instructors
- Certificate of Completion issued by The Art of Service
- Flexible learning schedule
- User-friendly and mobile-accessible platform
- Community-driven learning environment
- Actionable insights and hands-on projects
- Bite-sized lessons for easy learning
- Lifetime access to course materials
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to IT Managed Services: Defining IT managed services
- Defining IT managed services
- Benefits of IT managed services
- Types of IT managed services
- Key players in the IT managed services industry
Module 2. Understanding Customer Needs and Expectations: Creating a customer journey map
- Understanding customer pain points
- Identifying customer needs and expectations
- Developing a customer-centric approach
- Creating a customer journey map
Module 3. Service Desk Management: Implementing a system, Service desk metrics and KPIs
- Defining service desk management
- Key components of a service desk
- Service desk metrics and KPIs
- Implementing a service desk management system
Module 4. Incident Management: metrics and KPIs, Implementing an system
- Defining incident management
- Incident management process
- Incident management metrics and KPIs
- Implementing an incident management system
Module 5. Problem Management: metrics and KPIs, Implementing a system
- Defining problem management
- Problem management process
- Problem management metrics and KPIs
- Implementing a problem management system
Module 6. Change Management: metrics and KPIs, Implementing a system
- Defining change management
- Change management process
- Change management metrics and KPIs
- Implementing a change management system
Module 7. Release and Deployment Management: metrics and KPIs, Implementing a system
- Defining release and deployment management
- Release and deployment management process
- Release and deployment management metrics and KPIs
- Implementing a release and deployment management system
Module 8. Service Level Management: metrics and KPIs, Implementing a system
- Defining service level management
- Service level management process
- Service level management metrics and KPIs
- Implementing a service level management system
Module 9. Capacity and Availability Management: metrics and KPIs, Implementing a system
- Defining capacity and availability management
- Capacity and availability management process
- Capacity and availability management metrics and KPIs
- Implementing a capacity and availability management system
Module 10. IT Service Continuity Management: metrics and KPIs, Implementing an system
- Defining IT service continuity management
- IT service continuity management process
- IT service continuity management metrics and KPIs
- Implementing an IT service continuity management system
Module 11. Information Security Management: metrics and KPIs, Implementing an system
- Defining information security management
- Information security management process
- Information security management metrics and KPIs
- Implementing an information security management system
Module 12. Supplier Management: metrics and KPIs, Implementing a system
- Defining supplier management
- Supplier management process
- Supplier management metrics and KPIs
- Implementing a supplier management system
Module 13. Service Reporting and Measurement: metrics and KPIs, Implementing a system
- Defining service reporting and measurement
- Service reporting and measurement process
- Service reporting and measurement metrics and KPIs
- Implementing a service reporting and measurement system
Module 14. Continual Service Improvement: metrics and KPIs, Implementing a system
- Defining continual service improvement
- Continual service improvement process
- Continual service improvement metrics and KPIs
- Implementing a continual service improvement system
Module 15. IT Managed Services Best Practices: ITIL best practices for IT managed services
- ITIL best practices for IT managed services
- COBIT best practices for IT managed services
- ISO/IEC 20000 best practices for IT managed services
- Other industry best practices for IT managed services
Module 16. Case Studies and Real-World Examples: Best practices for IT managed services implementation
- Real-world examples of IT managed services implementation
- Case studies of successful IT managed services projects
- Lessons learned from IT managed services implementation
- Best practices for IT managed services implementation
Module 17. Final Project and Assessment: Final project guidelines, Final project requirements
- Final project requirements
- Final project guidelines
- Assessment criteria
- Final project submission and evaluation