What does the IT Managed Services course cover?
IT Managed Services is covered here in 10 modules: Introduction to IT Managed Services: Defining IT managed services, IT Service Management Lifecycle, Service Desk and Incident Management: Service level management, Change management process and 7 more. The outline lists 49 specific topics, opening with defining IT managed services and closing with service management leadership and management frameworks.
How do you approach IT Managed Services step by step?
The work is sequenced in 10 stages. It starts with Introduction to IT Managed Services: Defining IT managed services, moves through IT Service Management Lifecycle and Service Desk and Incident Management: Service level management, Change management process, and ends at IT Service Management Leadership and Management: Team management and leadership.
What is in Module 1 of the IT Managed Services course?
Module 1 is Introduction to IT Managed Services: Defining IT managed services. It works through defining IT managed services, benefits of IT managed services, types of IT managed services and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the IT Managed Services course delivered?
The IT Managed Services course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Managed Services course cost?
The IT Managed Services course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Atlassian Jira Service Desk, Service Delivery Models, IT Service Management, IT Service Desk.
More answers: what you get with every course, refund policy, all help answers.
Mastering IT Managed Services: A Step-by-Step Guide to Efficient Operations
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to deliver high-quality managed services efficiently. Participants will learn the best practices and strategies for implementing and managing IT services, ensuring alignment with business objectives and maximizing customer satisfaction.Course Objectives
- Understand the fundamentals of IT managed services and their importance in modern business
- Develop a comprehensive understanding of the IT service management lifecycle
- Learn how to design, implement, and manage efficient IT services
- Understand how to measure and improve IT service quality and customer satisfaction
- Develop the skills necessary to lead and manage high-performing IT teams
Course Outline
Module 1. Introduction to IT Managed Services: Defining IT managed services
- Defining IT managed services
- Benefits of IT managed services
- Types of IT managed services
- Key components of IT managed services
Module 2: IT Service Management Lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement
Module 3. Service Desk and Incident Management: Service level management, Change management process
- Service desk concepts and best practices
- Incident management process
- Problem management process
- Change management process
- Service level management
Module 4. IT Service Continuity and Disaster Recovery: Business impact analysis
- IT service continuity management
- Disaster recovery planning
- Business impact analysis
- Risk assessment and mitigation
- Disaster recovery testing and training
Module 5. IT Service Quality and Customer Satisfaction: Underpinning contracts (UCs)
- Service quality concepts and best practices
- Customer satisfaction measurement and improvement
- Service level agreements (SLAs)
- Operational level agreements (OLAs)
- Underpinning contracts (UCs)
Module 6. IT Service Management Tools and Technologies: Help desk software, Asset management tools
- Service management platforms
- Help desk software
- Asset management tools
- Configuration management systems
- Release and deployment management tools
Module 7. IT Service Management Implementation and Transition: Service management transition planning
- Service management implementation planning
- Service management transition planning
- Service management process implementation
- Service management technology implementation
- Service management transition management
Module 8. IT Service Management Operation and Continual Improvement: Service reporting and metrics
- Service operation concepts and best practices
- Continual service improvement concepts and best practices
- Service reporting and metrics
- Service measurement and benchmarking
- Service improvement planning and implementation
Module 9. IT Service Management Governance and Security: Risk management and mitigation
- Service governance concepts and best practices
- Service security concepts and best practices
- Risk management and mitigation
- Compliance and regulatory requirements
- Service governance and security frameworks
Module 10. IT Service Management Leadership and Management: Team management and leadership
- Leadership concepts and best practices
- Management concepts and best practices
- Communication and stakeholder management
- Team management and leadership
- Service management leadership and management frameworks
Certificate of Completion
Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and up-to-date course materials
- Personalized learning experience
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven and interactive discussions
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking