What does the IT Service Management course cover?
IT Service Management is covered here in 10 modules: Introduction to IT Service Management: Defining IT service management, Service Strategy: Service level management, Service catalog management, Service Design: Developing a package, Service catalog management and 7 more. The outline lists 56 specific topics, opening with defining IT service management and closing with ISO/IEC 27001 and information security management.
How do you approach IT Service Management step by step?
The work is sequenced in 10 stages. It starts with Introduction to IT Service Management: Defining IT service management, moves through Service Strategy: Service level management, Service catalog management and Service Design: Developing a package, Service catalog management, and ends at IT Service Management Best Practices and Standards: ITIL and ISO/IEC 20000.
What is in Module 1 of the IT Service Management course?
Module 1 is Introduction to IT Service Management: Defining IT service management. It works through defining IT service management, understanding the importance of IT service management, overview of IT service management frameworks and standards and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the IT Service Management course delivered?
The IT Service Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Service Management course cost?
The IT Service Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Global Account Management, Vendor Management, Jira Project Management, ERP Risk Management Mastery.
More answers: what you get with every course, refund policy, all help answers.
Mastering IT Service Management: A Comprehensive Guide to Ensure Seamless Risk Coverage
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master IT service management and ensure seamless risk coverage. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and Engaging: Interactive lessons, quizzes, and discussions to keep you engaged and motivated
- Comprehensive: Covers all aspects of IT service management, including risk management, incident management, and service desk management
- Personalized: Tailored to your needs and learning style, with adjustable difficulty levels and pace
- Up-to-date: Reflects the latest best practices, frameworks, and technologies in IT service management
- Practical: Real-world examples, case studies, and hands-on projects to help you apply your knowledge
- High-quality Content: Expertly designed and reviewed by industry experts and thought leaders
- Expert Instructors: Guided by experienced instructors with extensive knowledge and experience in IT service management
- Certification: Receive a certificate upon completion, issued by The Art of Service
- Flexible Learning: Accessible on desktop, tablet, or mobile, with flexible scheduling to fit your needs
- User-friendly: Intuitive interface and clear navigation to ensure a seamless learning experience
- Community-driven: Join a community of like-minded professionals to network, share ideas, and learn from each other
- Actionable Insights: Take away practical insights and recommendations to improve your IT service management practices
- Hands-on Projects: Apply your knowledge to real-world projects and scenarios to reinforce your learning
- Bite-sized Lessons: Manageable chunks of learning to fit your busy schedule and learning style
- Lifetime Access: Access to course materials and updates for life, so you can continue to learn and grow
- Gamification: Engaging gamification elements to make learning fun and motivating
- Progress Tracking: Track your progress and achievements to stay motivated and focused
Course Outline
Module 1. Introduction to IT Service Management: Defining IT service management
- Defining IT service management
- Understanding the importance of IT service management
- Overview of IT service management frameworks and standards
- Introducing the service lifecycle
Module 2. Service Strategy: Service level management, Service catalog management
- Defining service strategy
- Understanding customer needs and expectations
- Developing a service portfolio
- Service catalog management
- Service level management
Module 3. Service Design: Developing a package, Service catalog management
- Defining service design
- Understanding service design principles
- Developing a service design package
- Service catalog management
- Capacity management
- Availability management
- IT service continuity management
- Information security management
Module 4. Service Transition: Service validation and testing, Release and deployment management
- Defining service transition
- Understanding service transition principles
- Change management
- Service asset and configuration management
- Release and deployment management
- Service validation and testing
- Evaluation and management of services
Module 5. Service Operation: Service desk management, Service level management
- Defining service operation
- Understanding service operation principles
- Service desk management
- Incident management
- Problem management
- Request fulfillment
- Service level management
Module 6. Continual Service Improvement: Service level management review
- Defining continual service improvement
- Understanding continual service improvement principles
- Service reporting and measurement
- Service level management review
- Process evaluation and improvement
- CSI register and prioritization
Module 7. Risk Management: Risk monitoring and review, Risk assessment and analysis
- Defining risk management
- Understanding risk management principles
- Risk assessment and analysis
- Risk mitigation and management
- Risk monitoring and review
Module 8. IT Service Management Tools and Technologies: Problem and change management tools
- Overview of IT service management tools and technologies
- Service desk and incident management tools
- Problem and change management tools
- Release and deployment management tools
- Service level management and reporting tools
Module 9. Implementing IT Service Management: tools and technologies, Managing organizational change
- Defining an IT service management implementation strategy
- Establishing an IT service management team
- Developing an IT service management process framework
- Implementing IT service management tools and technologies
- Managing organizational change
Module 10. IT Service Management Best Practices and Standards: ITIL and ISO/IEC 20000
- Overview of IT service management best practices and standards
- ITIL and ISO/IEC 20000
- COBIT and ISO/IEC 38500
- ISO/IEC 27001 and information security management