What does the IT Service Management course cover?
IT Service Management is covered here in 15 modules: Introduction to IT Service Management: Defining IT service management, Service Desk Operations: Implementing a service desk, Service desk processes and procedures, Risk Management: processes and procedures, Implementing a framework and 12 more.
How do you approach IT Service Management step by step?
The work is sequenced in 15 stages. It starts with Introduction to IT Service Management: Defining IT service management, moves through service Desk Operations: Implementing a service desk, Service desk processes and procedures and Risk Management: processes and procedures, Implementing a framework, and ends at IT Service Management Best Practices: Implementing in an organization.
What is in Module 1 of the IT Service Management course?
Module 1 is Introduction to IT Service Management: Defining IT service management. It works through defining IT service management, understanding the importance of IT service management, overview of IT service management frameworks and standards and 1 more. It sets the vocabulary the remaining 14 modules build on.
How is the IT Service Management course delivered?
The IT Service Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Service Management course cost?
The IT Service Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: IT Service Desk Mastery, JIRA Service Desk, IT Help Desk, Atlassian Jira Service Desk.
More answers: what you get with every course, refund policy, all help answers.
Mastering IT Service Management: A Comprehensive Guide to Ensuring Seamless Service Desk Operations and Risk Management
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to ensure seamless service desk operations and effective risk management. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning options
- User-friendly and mobile-accessible platform
- Community-driven and interactive discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking features
Course Outline
Module 1. Introduction to IT Service Management: Defining IT service management
- Defining IT service management
- Understanding the importance of IT service management
- Overview of IT service management frameworks and standards
- Introduction to service desk operations and risk management
Module 2. Service Desk Operations: Implementing a service desk, Service desk processes and procedures
- Defining service desk operations
- Understanding the role of the service desk in IT service management
- Service desk processes and procedures
- Service desk metrics and performance measurement
- Implementing a service desk
Module 3. Risk Management: processes and procedures, Implementing a framework
- Defining risk management
- Understanding the importance of risk management in IT service management
- Risk management processes and procedures
- Risk assessment and mitigation techniques
- Implementing a risk management framework
Module 4. Incident Management: processes and procedures, Implementing an framework
- Defining incident management
- Understanding the importance of incident management in IT service management
- Incident management processes and procedures
- Incident response and resolution techniques
- Implementing an incident management framework
Module 5. Problem Management: processes and procedures, Implementing a framework
- Defining problem management
- Understanding the importance of problem management in IT service management
- Problem management processes and procedures
- Problem analysis and resolution techniques
- Implementing a problem management framework
Module 6. Change Management: processes and procedures, Implementing a framework
- Defining change management
- Understanding the importance of change management in IT service management
- Change management processes and procedures
- Change assessment and implementation techniques
- Implementing a change management framework
Module 7. Release and Deployment Management: processes and procedures, Implementing a framework
- Defining release and deployment management
- Understanding the importance of release and deployment management in IT service management
- Release and deployment management processes and procedures
- Release and deployment planning and execution techniques
- Implementing a release and deployment management framework
Module 8. Service Level Management: processes and procedures, Implementing a framework
- Defining service level management
- Understanding the importance of service level management in IT service management
- Service level management processes and procedures
- Service level agreement (SLA) development and management techniques
- Implementing a service level management framework
Module 9. Capacity Management: processes and procedures, Implementing a framework
- Defining capacity management
- Understanding the importance of capacity management in IT service management
- Capacity management processes and procedures
- Capacity planning and monitoring techniques
- Implementing a capacity management framework
Module 10. IT Service Continuity Management: processes and procedures, Implementing an framework
- Defining IT service continuity management
- Understanding the importance of IT service continuity management in IT service management
- IT service continuity management processes and procedures
- Business impact analysis (BIA) and risk assessment techniques
- Implementing an IT service continuity management framework
Module 11. Information Security Management: processes and procedures, Implementing an framework
- Defining information security management
- Understanding the importance of information security management in IT service management
- Information security management processes and procedures
- Information security risk assessment and mitigation techniques
- Implementing an information security management framework
Module 12. Supplier Management: processes and procedures, Implementing a framework
- Defining supplier management
- Understanding the importance of supplier management in IT service management
- Supplier management processes and procedures
- Supplier selection and contract management techniques
- Implementing a supplier management framework
Module 13. IT Service Management Tools and Technologies: Problem and change management tools
- Overview of IT service management tools and technologies
- Service desk and incident management tools
- Problem and change management tools
- Release and deployment management tools
- Service level management and capacity management tools
Module 14. Implementing IT Service Management: tools and technologies
- Implementing IT service management in an organization
- Developing an IT service management strategy
- Defining IT service management processes and procedures
- Implementing IT service management tools and technologies
- Measuring and improving IT service management performance
Module 15. IT Service Management Best Practices: Implementing in an organization
- IT service management best practices
- ITIL and other IT service management frameworks
- COBIT and other IT governance frameworks
- ISO/IEC 20000 and other IT service management standards
- Implementing IT service management best practices in an organization