What does the IT Service Support Management course cover?
IT Service Support Management is covered here in 12 modules: Introduction to IT Service Support Management: Defining IT service support management, IT Service Desk Management: Defining the IT service desk, Incident Management: Understanding the process, Measuring and improving performance and 9 more.
How do you approach IT Service Support Management step by step?
The work is sequenced in 12 stages. It starts with Introduction to IT Service Support Management: Defining IT service support management, moves through IT Service Desk Management: Defining the IT service desk and Incident Management: Understanding the process, Measuring and improving performance, and ends at Supplier Management: Understanding the process, Measuring and improving performance.
What is in Module 1 of the IT Service Support Management course?
Module 1 is Introduction to IT Service Support Management: Defining IT service support management. It works through defining IT service support management, understanding the role of IT service support in the ITIL framework, overview of IT service support processes and 1 more. It sets the vocabulary the remaining 11 modules build on.
How is the IT Service Support Management course delivered?
The IT Service Support Management course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the IT Service Support Management course cost?
The IT Service Support Management course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: Customer Service, Service Desk Mastery, IT Service Desk, Service Desk.
More answers: what you get with every course, refund policy, all help answers.
Mastering IT Service Support Management: A Step-by-Step Guide
Course Overview
This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master IT service support management. Through interactive and engaging lessons, participants will gain a deep understanding of the principles, processes, and best practices of IT service support management.Course Objectives
- Understand the fundamentals of IT service support management
- Learn how to design and implement effective IT service support processes
- Develop skills in IT service desk management, incident management, and problem management
- Understand how to measure and improve IT service support performance
- Gain practical experience through hands-on projects and real-world applications
Course Outline
Module 1. Introduction to IT Service Support Management: Defining IT service support management
- Defining IT service support management
- Understanding the role of IT service support in the ITIL framework
- Overview of IT service support processes
- Benefits of effective IT service support management
Module 2. IT Service Desk Management: Defining the IT service desk
- Defining the IT service desk
- Understanding the role of the IT service desk in IT service support
- Designing and implementing an effective IT service desk
- Measuring and improving IT service desk performance
Module 3. Incident Management: Understanding the process, Measuring and improving performance
- Defining incident management
- Understanding the incident management process
- Designing and implementing effective incident management processes
- Measuring and improving incident management performance
Module 4. Problem Management: Understanding the process, Measuring and improving performance
- Defining problem management
- Understanding the problem management process
- Designing and implementing effective problem management processes
- Measuring and improving problem management performance
Module 5. Change Management: Understanding the process, Measuring and improving performance
- Defining change management
- Understanding the change management process
- Designing and implementing effective change management processes
- Measuring and improving change management performance
Module 6. Release and Deployment Management: Understanding the process
- Defining release and deployment management
- Understanding the release and deployment management process
- Designing and implementing effective release and deployment management processes
- Measuring and improving release and deployment management performance
Module 7. Service Level Management: Understanding the process, Measuring and improving performance
- Defining service level management
- Understanding the service level management process
- Designing and implementing effective service level management processes
- Measuring and improving service level management performance
Module 8. Capacity Management: Understanding the process, Measuring and improving performance
- Defining capacity management
- Understanding the capacity management process
- Designing and implementing effective capacity management processes
- Measuring and improving capacity management performance
Module 9. Availability Management: Understanding the process, Measuring and improving performance
- Defining availability management
- Understanding the availability management process
- Designing and implementing effective availability management processes
- Measuring and improving availability management performance
Module 10. IT Service Continuity Management: Understanding the process
- Defining IT service continuity management
- Understanding the IT service continuity management process
- Designing and implementing effective IT service continuity management processes
- Measuring and improving IT service continuity management performance
Module 11. Information Security Management: Understanding the process
- Defining information security management
- Understanding the information security management process
- Designing and implementing effective information security management processes
- Measuring and improving information security management performance
Module 12. Supplier Management: Understanding the process, Measuring and improving performance
- Defining supplier management
- Understanding the supplier management process
- Designing and implementing effective supplier management processes
- Measuring and improving supplier management performance
Certificate of Completion
Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service.Course Features
- Interactive and engaging lessons: Learn through interactive and engaging lessons that make learning fun and effective.
- Comprehensive and up-to-date content: Get access to comprehensive and up-to-date content that covers all aspects of IT service support management.
- Expert instructors: Learn from expert instructors who have years of experience in IT service support management.
- Practical and real-world applications: Get hands-on experience through practical and real-world applications that help you apply what you learn.
- Flexible learning: Learn at your own pace and on your own schedule with flexible learning options.
- User-friendly and mobile-accessible: Access the course from anywhere and on any device with a user-friendly and mobile-accessible platform.
- Community-driven: Join a community of learners and professionals who share knowledge and experiences.
- Actionable insights: Get actionable insights and tips that you can apply to your work immediately.
- Hands-on projects: Work on hands-on projects that help you apply what you learn and gain practical experience.
- Bite-sized lessons: Learn in bite-sized lessons that are easy to digest and fit into your busy schedule.
- Lifetime access: Get lifetime access to the course and its materials, so you can review and learn at any time.
- Gamification and progress tracking: Stay motivated and track your progress with gamification and progress tracking features.