What does the Managed Services course cover?
Managed Services is covered here in 6 modules: Introduction to Managed Services: Defining managed services, Industry trends and outlook, Transitioning to a Managed Services Model: Developing a transition plan, Marketing and Selling Managed Services: Creating a sales plan, Developing a marketing strategy and 3 more.
How do you approach Managed Services step by step?
The work is sequenced in 6 stages. It starts with Introduction to Managed Services: Defining managed services, Industry trends and outlook, moves through Transitioning to a Managed Services Model: Developing a transition plan and Marketing and Selling Managed Services: Creating a sales plan, Developing a marketing strategy, and ends at Advanced Managed Services Topics: Cloud-based managed services.
What is in Module 1 of the Managed Services course?
Module 1 is Introduction to Managed Services: Defining managed services, Industry trends and outlook. It works through defining managed services, benefits of managed services, industry trends and outlook and 1 more. It sets the vocabulary the remaining 5 modules build on.
How is the Managed Services course delivered?
The Managed Services course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Managed Services course cost?
The Managed Services course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
More answers: what you get with every course, refund policy, all help answers.
Mastering Managed Services: How to Successfully Transition Your Business
Course Overview
This comprehensive course is designed to equip you with the knowledge and skills necessary to successfully transition your business to a managed services model. With a focus on interactive and engaging learning, you'll gain a deep understanding of the latest industry trends, best practices, and real-world applications.Course Objectives
- Understand the fundamentals of managed services and its benefits
- Develop a transition plan to move your business to a managed services model
- Learn how to market and sell managed services to customers
- Implement and deliver high-quality managed services
- Measure and optimize managed services performance
Course Outline
Module 1. Introduction to Managed Services: Defining managed services, Industry trends and outlook
- Defining managed services
- Benefits of managed services
- Industry trends and outlook
- Case studies: successful managed services implementations
Module 2. Transitioning to a Managed Services Model: Developing a transition plan
- Assessing your current business model
- Developing a transition plan
- Identifying key stakeholders and their roles
- Communicating the transition plan to employees and customers
Module 3. Marketing and Selling Managed Services: Creating a sales plan, Developing a marketing strategy
- Understanding your target market
- Developing a marketing strategy
- Creating a sales plan
- Identifying and addressing common sales objections
Module 4. Implementing and Delivering Managed Services: Defining service level agreements (SLAs)
- Defining service level agreements (SLAs)
- Establishing key performance indicators (KPIs)
- Implementing service desk and incident management processes
- Delivering high-quality managed services
Module 5. Measuring and Optimizing Managed Services Performance: Defining metrics for success
- Defining metrics for success
- Collecting and analyzing data
- Identifying areas for improvement
- Implementing changes and measuring results
Module 6. Advanced Managed Services Topics: Cloud-based managed services
- Cloud-based managed services
- Security and compliance in managed services
- Managed services for specific industries (e.g. healthcare, finance)
- Best practices for managed services delivery
Course Features
- Interactive and engaging learning experience
- Comprehensive course materials and resources
- Personalized support from expert instructors
- Up-to-date and relevant course content
- Practical and real-world applications
- High-quality content and materials
- Certification upon completion (issued by The Art of Service)
- Flexible learning schedule and pace
- User-friendly online learning platform
- Mobile-accessible course materials
- Community-driven discussion forums and support
- Actionable insights and takeaways
- Hands-on projects and activities
- Bite-sized lessons and modules
- Lifetime access to course materials and resources
- Gamification and progress tracking features