Skip to main content
Image coming soon

OPS7422 Mastering Network and Connectivity Operations

$197.00
Adding to cart… The item has been added

The Executive Diagnostic and Governance Toolkit

Mastering Network and Connectivity Operations

Score your own function red, amber or green, find out which part is weakest, and walk into the next budget round able to defend what you want to fix. Built for leaders reviewing Network and connectivity operations.

$199 one-time
30-day money-back guarantee Verified against latest insights, updated access provided within 24h

Each order is checked and updated against the latest insights before delivery. That is why access takes up to 24 hours rather than being instant.

What you walk out with
A scored, ranked picture of your own function, and a defensible answer to what to fix first.
1 You stop guessing where you stand.
You finish with a score, not an opinion: every part of your function rated red, amber or green, with the weakest ranked first. Evidence: a Quick Scan for the shape of it, then seven domain assessments of 30 scored questions each, 210 in all, rolled into one scorecard, plus a maturity radar and a current-versus-target gap analysis.
2 You can defend the decision.
You walk into the budget round with the gap named, the owner named and done defined, instead of a case built on instinct. Evidence: project charter, scope statement, RACI, requirements traceability and work breakdown structure, pre-filled in your domain's language.
3 The work actually moves.
The month after the decision is already built, so nothing stalls waiting for someone to design a form. Evidence: more than 60 project templates across all five PMBOK process groups, plus runbooks, SOPs, a KPI framework, audit checklists and a risk matrix. 55 to 65 files in total.
4 You use it the day it lands.
No blank templates to interpret. Every workbook opens with what it is, who uses it, when, how, a 1 to 5 scoring guide, what good looks like, and a worked example you delete and type over.
The Quick Scan is one sitting. You will know your weakest area before the day is out.
Nothing in it is generic project management: the build rejects any file that could belong to another course. Updated after you enrol, so it reflects where the work stands now. The 144-chapter course is included behind it, for the parts you want to go deeper on.
You own the network, but the pressure to deliver flawless connectivity keeps growing while visibility into your team's true capacity shrinks.

The situation this is built for

Every outage triggers a cascade of escalations, blame meetings, and firefighting. Your team is buried in tickets, yet strategic improvements stall. Leadership demands resilience, but you lack the framework to assess where your operations truly stand. You’re expected to prevent every failure, but no one has mapped the gaps in process, documentation, or ownership.

Who this is for

Head of Network Operations in mid-to-large enterprises, accountable for uptime, incident response, and cross-functional coordination of connectivity services

Who this is not for

Individual contributors not in leadership roles, engineers focused solely on implementation without operational oversight, or teams using fully outsourced network management without internal accountability

What you walk away with

  • Map the full scope of network operations against industry benchmarks
  • Identify hidden process debt in incident escalation and resolution workflows
  • Align change advisory board outcomes with actual network stability
  • Reduce repeat incidents through root cause analysis rigor
  • Strengthen cross-functional handoffs in service delivery and incident management

How this maps to your situation

  • Current state assessment
  • Process gap identification
  • Ownership and accountability mapping
  • Strategic roadmap formulation

Before vs. after

Before
Fragmented processes, reactive responses, unclear ownership, and mounting pressure from outages and change failures.
After
A clear, documented, and actionable understanding of network operations maturity with a prioritized plan to strengthen resilience, efficiency, and leadership alignment.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3 hours per module, designed to be completed at your pace over 8 to 12 weeks.

If nothing changes
Without a structured assessment, teams remain reactive, incident recurrence increases, change failures erode trust, and leadership views network operations as a cost center rather than a strategic function.

How this compares to the alternatives

Unlike generic IT operations courses, this program focuses exclusively on the distinct workflows, artifacts, and decision points of network and connectivity operations, providing tailored diagnostics and actionable frameworks.

Also included: the full course, for when you want the reasoning behind a finding (12 modules, 144 chapters)

Depth reference. The diagnostic and the templates stand on their own; this is what to read when you want the reasoning behind a finding.

Module 1. Defining the Scope of Network Operations
Establish clarity on what falls within and outside the network operations function, including boundaries with security, cloud, and infrastructure teams.
12 chapters in this module
  1. Identifying core responsibilities in enterprise network operations
  2. Mapping network ownership across hybrid and on-prem environments
  3. Distinguishing between operational tasks and project work
  4. Documenting service ownership for routing and switching layers
  5. Clarifying escalation paths for Layer 1 through Layer 3 issues
  6. Defining responsibilities for WAN, LAN, and wireless operations
  7. Assessing overlap with network security monitoring functions
  8. Establishing accountability for network configuration management
  9. Reviewing change control boundaries with infrastructure teams
  10. Integrating network operations into service delivery lifecycles
  11. Evaluating vendor support roles versus internal ownership
  12. Creating a network operations responsibility matrix
Module 2. Assessing Operational Maturity
Evaluate the current state of network operations using structured criteria to identify strengths, weaknesses, and readiness for scale.
12 chapters in this module
  1. Measuring incident response consistency across teams
  2. Auditing documentation completeness for core network devices
  3. Evaluating change success rates over the last twelve months
  4. Tracking mean time to detect and resolve network outages
  5. Assessing configuration drift across network device fleets
  6. Reviewing network monitoring coverage for critical services
  7. Evaluating automation coverage for routine operational tasks
  8. Measuring adherence to change advisory board decisions
  9. Documenting network incident post-mortem quality trends
  10. Benchmarking team staffing levels against network complexity
  11. Assessing on-call fatigue and rotation effectiveness
  12. Identifying single points of failure in operational knowledge
Module 3. Incident Management and Escalation
Analyze the structure and effectiveness of incident response workflows, including detection, classification, and resolution.
12 chapters in this module
  1. Mapping the lifecycle of a network incident from alert to closure
  2. Evaluating alerting thresholds for false positive rates
  3. Classifying incidents by impact and urgency levels
  4. Reviewing escalation procedures for unresolved network events
  5. Analyzing handoff points between L1 and L2 support
  6. Measuring resolution time by incident category
  7. Assessing communication protocols during major outages
  8. Evaluating post-incident review participation rates
  9. Tracking recurrence of known network failure patterns
  10. Validating runbook accuracy for common outage scenarios
  11. Measuring stakeholder satisfaction after incident resolution
  12. Identifying bottlenecks in cross-team incident coordination
Module 4. Change Management and CAB Effectiveness
Evaluate how change requests are reviewed, approved, and executed, including the role of the Change Advisory Board.
12 chapters in this module
  1. Defining change types for network device modifications
  2. Measuring change request volume by category and team
  3. Assessing pre-change risk assessment consistency
  4. Evaluating CAB meeting frequency and attendance
  5. Tracking change success and rollback rates
  6. Analyzing change windows and business alignment
  7. Reviewing emergency change approval processes
  8. Auditing change documentation completeness
  9. Measuring change lead time from request to execution
  10. Evaluating CAB decision patterns and biases
  11. Integrating automation into change deployment workflows
  12. Assessing change impact on service level agreements
Module 5. Configuration and Compliance Oversight
Examine how network configurations are managed, audited, and brought into compliance with policy.
12 chapters in this module
  1. Establishing baseline configurations for network device types
  2. Tracking configuration drift from approved standards
  3. Implementing automated configuration backup schedules
  4. Auditing access control lists for rule consistency
  5. Evaluating VLAN and subnet assignment compliance
  6. Monitoring firmware and software version alignment
  7. Enforcing change control for configuration updates
  8. Integrating configuration management with CMDB
  9. Assessing configuration recovery time after failures
  10. Validating configuration templates against security policies
  11. Measuring time to detect unauthorized configuration changes
  12. Documenting configuration audit findings and remediation
Module 6. Monitoring and Alerting Strategy
Review the design and effectiveness of monitoring systems and alerting rules across the network estate.
12 chapters in this module
  1. Mapping monitoring coverage across network topology layers
  2. Evaluating SNMP trap and syslog collection completeness
  3. Assessing NetFlow and packet capture utilization
  4. Reviewing alert fatigue indicators in operations teams
  5. Classifying alerts by severity and actionability
  6. Measuring time to acknowledge and respond to alerts
  7. Validating alert correlation rules for root cause
  8. Integrating monitoring with incident management systems
  9. Assessing dashboard usability for network health visibility
  10. Evaluating synthetic transaction monitoring coverage
  11. Tracking alert suppression and tuning activities
  12. Measuring false positive rates by alert type
Module 7. Capacity and Performance Planning
Analyze how network capacity is forecasted, monitored, and scaled to meet business demand.
12 chapters in this module
  1. Measuring bandwidth utilization trends by network segment
  2. Identifying capacity thresholds for critical links
  3. Forecasting growth based on application and user demand
  4. Evaluating link redundancy and failover readiness
  5. Assessing queuing and latency under peak loads
  6. Monitoring jitter and packet loss for real-time services
  7. Planning for network refresh cycles and EOL devices
  8. Tracking circuit provisioning lead times
  9. Evaluating cloud on-ramp capacity for SaaS adoption
  10. Integrating performance data into capacity planning
  11. Documenting capacity exceptions and mitigation plans
  12. Aligning network upgrades with business initiatives
Module 8. Documentation and Knowledge Management
Assess the quality, accessibility, and maintenance of network documentation and operational knowledge.
12 chapters in this module
  1. Auditing network topology diagram accuracy and currency
  2. Evaluating IP address management data completeness
  3. Assessing runbook clarity and actionability for L1 teams
  4. Measuring documentation update lag after changes
  5. Reviewing network design document version control
  6. Tracking knowledge silos in operational teams
  7. Evaluating searchability of operational knowledge base
  8. Validating disaster recovery runbook effectiveness
  9. Measuring time to locate critical documentation
  10. Assessing diagramming standards across network layers
  11. Integrating documentation updates into change processes
  12. Identifying outdated or missing configuration records
Module 9. Automation and Tooling Inventory
Take stock of existing automation efforts and tools used in daily network operations.
12 chapters in this module
  1. Cataloging scripts and tools used for routine tasks
  2. Measuring automation coverage for device provisioning
  3. Evaluating configuration deployment automation
  4. Assessing backup and restore automation reliability
  5. Reviewing monitoring alert response automation
  6. Measuring time saved through existing automation
  7. Identifying manual processes ripe for automation
  8. Evaluating version control for automation scripts
  9. Assessing integration between tools and workflows
  10. Documenting automation failure modes and fallbacks
  11. Measuring team confidence in automated changes
  12. Planning for scalable automation frameworks
Module 10. Cross-Functional Coordination
Examine how network operations interacts with other teams such as security, cloud, and application support.
12 chapters in this module
  1. Mapping handoffs between network and security teams
  2. Evaluating collaboration during firewall rule changes
  3. Assessing joint incident response with cloud operations
  4. Reviewing network requirements gathering with application teams
  5. Measuring lead time for network provisioning requests
  6. Tracking resolution time for cross-team incidents
  7. Evaluating communication during network change windows
  8. Assessing shared ownership of hybrid network segments
  9. Documenting escalation paths for cross-functional issues
  10. Measuring alignment on service level expectations
  11. Reviewing joint post-mortem participation rates
  12. Identifying friction points in service delivery workflows
Module 11. Resilience and Disaster Recovery
Evaluate the readiness of network operations for major outages and disaster scenarios.
12 chapters in this module
  1. Reviewing network architecture for single points of failure
  2. Assessing failover testing frequency and results
  3. Evaluating disaster recovery runbook completeness
  4. Measuring recovery time objectives for core services
  5. Tracking backup site network readiness
  6. Reviewing BCP integration with network operations
  7. Assessing external circuit redundancy and diversity
  8. Evaluating DNS and DHCP failover mechanisms
  9. Measuring team familiarity with emergency procedures
  10. Validating incident command structure activation
  11. Documenting recovery dependencies on third parties
  12. Planning for partial network segment outages
Module 12. Strategic Roadmap Development
Synthesize findings into a prioritized plan to strengthen network operations over the next 18 months.
12 chapters in this module
  1. Prioritizing gaps identified in maturity assessment
  2. Aligning improvement initiatives with business goals
  3. Developing metrics for operational health tracking
  4. Creating timelines for automation expansion
  5. Planning for configuration standardization rollout
  6. Establishing documentation governance process
  7. Designing capacity planning review cycles
  8. Building cross-functional collaboration rituals
  9. Defining success criteria for incident reduction
  10. Integrating resilience testing into operational rhythm
  11. Securing leadership buy-in for roadmap items
  12. Measuring progress against strategic milestones

Frequently asked

Who is this course designed for?
Heads of Network Operations who own end-to-end connectivity reliability, incident response, and cross-functional coordination in enterprise environments.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this course cover specific vendor technologies?
No. The course focuses on operational frameworks, decision processes, and team workflows, not on any specific hardware or software platforms.
What deliverables come with the course?
Downloadable templates, worked examples for every module, and a hand-built implementation playbook tailored to network operations.
Can I access the course content after completion?
Yes. Your access to the learning environment and materials is permanent.
What formats do the templates come in?
The implementation playbook downloads as PDF and editable XLSX. The course reads in your learning environment and exports to PDF for offline use. The files are yours to keep.
Can I share this with my team?
The licence is per person. Team pricing opens from three seats: reply to the order confirmation with TEAM and we will set it up.
How quickly can I start?
The diagnostic is one sitting and the templates work straight out of the kit. Account access takes up to 24 hours rather than being instant, because every order is checked and updated against the latest sources before it is delivered.
$199 one-time. Approximately 3 hours per module, designed to be completed at your pace over 8 to 12 weeks..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee·Know your weakest area today·210 scored questions·Course included· Account access within 24 hours
30-day money-back guarantee, no questions asked.
Thousands of organisations have bought from The Art of Service since 2000.
!