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GEN1797 Mastering Oncology Care Coordination at Scale

$199.00
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The Executive Diagnostic and Governance Toolkit

Mastering Oncology Care Coordination at Scale

Score your own function red, amber or green, find out which part is weakest, and walk into the next budget round able to defend what you want to fix. Built for leaders reviewing decide which technology platform to adopt for scaling patient navigation across regional networks.

$199 one-time
30-day money-back guarantee Verified against latest insights, updated access provided within 24h

Each order is checked and updated against the latest insights before delivery. That is why access takes up to 24 hours rather than being instant.

What you walk out with
A scored, ranked picture of your own function, and a defensible answer to what to fix first.
1 You stop guessing where you stand.
You finish with a score, not an opinion: every part of your function rated red, amber or green, with the weakest ranked first. Evidence: a Quick Scan for the shape of it, then seven domain assessments of 30 scored questions each, 210 in all, rolled into one scorecard, plus a maturity radar and a current-versus-target gap analysis.
2 You can defend the decision.
You walk into the budget round with the gap named, the owner named and done defined, instead of a case built on instinct. Evidence: project charter, scope statement, RACI, requirements traceability and work breakdown structure, pre-filled in your domain's language.
3 The work actually moves.
The month after the decision is already built, so nothing stalls waiting for someone to design a form. Evidence: more than 60 project templates across all five PMBOK process groups, plus runbooks, SOPs, a KPI framework, audit checklists and a risk matrix. 55 to 65 files in total.
4 You use it the day it lands.
No blank templates to interpret. Every workbook opens with what it is, who uses it, when, how, a 1 to 5 scoring guide, what good looks like, and a worked example you delete and type over.
The Quick Scan is one sitting. You will know your weakest area before the day is out.
Nothing in it is generic project management: the build rejects any file that could belong to another course. Updated after you enrol, so it reflects where the work stands now. The 144-chapter course is included behind it, for the parts you want to go deeper on.
You’re responsible for seamless cancer care—but today’s navigation is reactive, inconsistent, and hard to scale.

The situation this is built for

As a chief medical officer, you’re accountable for outcomes across a regional oncology network. Yet patient navigation often operates in silos, with inconsistent follow-up, fragmented communication between providers, and no standardized process for managing transitions from diagnosis to survivorship. Initiatives start strong but stall without clear ownership, clinical workflows, or alignment with care teams. You’re expected to deliver coordinated care, but lack a structured way to assess where your model stands—or what to build next.

Who this is for

Chief medical officer of a regional health system or integrated delivery network with oncology services across multiple sites

Who this is not for

This is not for nurses, schedulers, or technology buyers. It is not for those seeking vendor comparisons or software implementation guides.

What you walk away with

  • Define the current state of your oncology care coordination model
  • Identify gaps in clinical workflows and care team integration
  • Align leadership on decision rights for patient navigation
  • Design a scalable care coordination operating model
  • Implement structured handoffs across diagnosis, treatment, and survivorship

How this maps to your situation

  • Assessing current care coordination maturity
  • Designing team structure and accountability
  • Standardizing clinical pathways and handoffs
  • Sustaining improvement through governance

Before vs. after

Before
Fragmented navigation, inconsistent workflows, reactive responses, and no shared model for accountability across sites.
After
A unified, scalable care coordination system with defined roles, standardized pathways, and measurable outcomes aligned to clinical leadership goals.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: Approximately 3-4 hours per module, designed for busy clinical leaders. Total investment: 36–48 hours over 12 weeks.

If nothing changes
Without a structured approach, care coordination will remain reactive and inconsistent, leading to avoidable delays, patient dissatisfaction, and increased risk of adverse outcomes across your network.

How this compares to the alternatives

Unlike generic care management courses or vendor-led training, this program focuses exclusively on the clinical leadership decisions required to design, scale, and sustain oncology care coordination. It does not promote tools or platforms. It equips you to lead the work.

Also included: the full course, for when you want the reasoning behind a finding (12 modules, 144 chapters)

Depth reference. The diagnostic and the templates stand on their own; this is what to read when you want the reasoning behind a finding.

Module 1. Defining the Scope of Oncology Care Coordination
Establish a shared understanding of what care coordination means within your network and where it intersects with clinical pathways.
12 chapters in this module
  1. Mapping the full continuum of cancer care from diagnosis to survivorship
  2. Identifying the core responsibilities of a care coordination team
  3. Differentiating navigation from case management and care management
  4. Assessing the role of the oncologist in care coordination
  5. Defining handoff points between primary care and oncology teams
  6. Clarifying the responsibilities during treatment transitions
  7. Understanding the impact of care coordination on clinical outcomes
  8. Measuring patient engagement across the care journey
  9. Documenting current coordination practices across sites
  10. Evaluating the consistency of patient education delivery
  11. Reviewing the integration of psychosocial support services
  12. Establishing accountability for longitudinal care planning
Module 2. Assessing Current Workflow Maturity
Diagnose the maturity of existing care coordination processes and identify operational bottlenecks.
12 chapters in this module
  1. Auditing referral processing times from diagnosis to first visit
  2. Tracking time to treatment initiation across tumor types
  3. Evaluating the consistency of care plan documentation
  4. Mapping communication patterns between care team members
  5. Analyzing patient no-show rates by care phase
  6. Reviewing the use of standardized intake assessments
  7. Identifying delays in pathology and imaging follow-up
  8. Assessing the timeliness of genetic counseling referrals
  9. Measuring time to symptom management interventions
  10. Evaluating the integration of palliative care consultations
  11. Documenting patient-reported outcome collection frequency
  12. Reviewing care team huddle effectiveness and attendance
Module 3. Structuring the Care Coordination Team
Design a team model that aligns with clinical needs and network complexity.
12 chapters in this module
  1. Defining the roles of nurse navigators and care coordinators
  2. Assigning responsibilities for treatment scheduling and follow-up
  3. Establishing decision-making authority for care plan adjustments
  4. Integrating social workers into the core care team
  5. Clarifying reporting lines for coordination staff
  6. Determining staffing ratios by patient volume and acuity
  7. Designing onboarding and training programs for new team members
  8. Creating career progression paths for care coordinators
  9. Setting expectations for team communication and documentation
  10. Developing protocols for escalation of patient concerns
  11. Aligning team structure with tumor board participation
  12. Evaluating team performance using clinical and operational metrics
Module 4. Designing Standardized Care Pathways
Build evidence-based care pathways that guide care teams and ensure consistency.
12 chapters in this module
  1. Identifying high-variation cancer types requiring standardization
  2. Mapping decision points from diagnosis through treatment
  3. Incorporating molecular testing into initial workup protocols
  4. Standardizing referral timing for radiation and surgical oncology
  5. Defining criteria for clinical trial eligibility screening
  6. Integrating patient preferences into treatment planning
  7. Creating templates for multidisciplinary care plan documentation
  8. Establishing time benchmarks for each care phase
  9. Aligning care pathways with payer requirements
  10. Updating pathways based on new clinical guidelines
  11. Tracking adherence to recommended care sequences
  12. Evaluating deviations and documenting rationale
Module 5. Integrating Patient-Reported Outcomes
Embed patient-reported data into clinical workflows to guide care decisions.
12 chapters in this module
  1. Selecting validated symptom tracking tools for routine use
  2. Determining frequency of patient-reported outcome collection
  3. Integrating PRO data into the electronic health record
  4. Training staff to respond to elevated symptom scores
  5. Establishing thresholds for clinical intervention
  6. Documenting patient-reported functional status changes
  7. Linking symptom data to care team huddle agendas
  8. Using PROs to trigger survivorship planning
  9. Measuring patient engagement with reporting tools
  10. Evaluating the impact of PROs on emergency department utilization
  11. Aligning PRO collection with reimbursement incentives
  12. Ensuring patient language accessibility in reporting tools
Module 6. Managing Transitions Between Care Phases
Ensure seamless movement of patients between diagnosis, treatment, and survivorship.
12 chapters in this module
  1. Defining the end of active treatment for coordination purposes
  2. Creating transition checklists for survivorship handoff
  3. Assigning responsibility for long-term care planning
  4. Scheduling survivorship care plan delivery
  5. Coordinating follow-up with primary care providers
  6. Tracking recurrence screening intervals by cancer type
  7. Managing transfer of care to palliative or hospice teams
  8. Documenting goals of care discussions in the medical record
  9. Ensuring continuity of psychosocial support services
  10. Evaluating patient understanding of care transition
  11. Measuring time from treatment completion to survivorship visit
  12. Auditing the completeness of transition documentation
Module 7. Aligning Incentives Across the Network
Create alignment between clinical teams, sites, and administrative leaders.
12 chapters in this module
  1. Identifying misaligned incentives in care delivery
  2. Linking performance metrics to care coordination goals
  3. Designing accountability frameworks for team leaders
  4. Establishing shared quality targets across sites
  5. Aligning compensation models with coordination outcomes
  6. Creating transparency in referral and transfer patterns
  7. Measuring site-level adherence to care pathways
  8. Reporting care coordination metrics to governance boards
  9. Incorporating patient experience scores into evaluations
  10. Recognizing teams for consistent care delivery
  11. Addressing resistance to centralized coordination standards
  12. Evaluating the impact of alignment on care equity
Module 8. Optimizing Communication Across Teams
Improve information flow between providers, patients, and support staff.
12 chapters in this module
  1. Standardizing care team huddle agendas and frequency
  2. Defining required attendees for multidisciplinary planning
  3. Creating templates for care plan summaries
  4. Establishing protocols for urgent patient updates
  5. Integrating care coordinators into tumor board discussions
  6. Setting expectations for response times to patient messages
  7. Using secure messaging for care team communication
  8. Documenting care decisions in a shared record
  9. Ensuring language concordance in patient communication
  10. Training staff on empathetic communication techniques
  11. Measuring care team satisfaction with communication tools
  12. Evaluating the clarity of care plan explanations to patients
Module 9. Measuring What Matters in Coordination
Define and track metrics that reflect true care quality and patient experience.
12 chapters in this module
  1. Selecting process metrics for care coordination
  2. Tracking time from abnormal screening to diagnosis
  3. Measuring adherence to guideline-recommended intervals
  4. Evaluating patient-reported experience scores
  5. Monitoring symptom escalation response times
  6. Assessing care plan completion rates
  7. Tracking patient no-show rates by coordination model
  8. Measuring time to supportive care referrals
  9. Calculating care coordination team capacity utilization
  10. Analyzing readmission rates by care phase
  11. Evaluating patient understanding of treatment goals
  12. Benchmarking performance across network sites
Module 10. Scaling Through Governance and Oversight
Build a governance structure that sustains coordination at scale.
12 chapters in this module
  1. Defining the role of clinical leadership in oversight
  2. Establishing a network-level care coordination committee
  3. Setting meeting frequency and agenda structure
  4. Documenting decisions on pathway changes and updates
  5. Creating escalation paths for unresolved care issues
  6. Reviewing audit findings from coordination audits
  7. Incorporating patient advisory input into governance
  8. Reporting outcomes to executive leadership
  9. Tracking implementation of governance recommendations
  10. Evaluating the impact of policy changes on care delivery
  11. Ensuring representation from all care sites
  12. Aligning governance goals with system-wide strategy
Module 11. Designing for Equity and Access
Ensure all patients receive consistent, high-quality navigation regardless of background.
12 chapters in this module
  1. Mapping care coordination access by zip code and language
  2. Identifying barriers to timely care for vulnerable populations
  3. Creating workflows for transportation and housing needs
  4. Training staff on cultural humility and bias mitigation
  5. Ensuring interpreter services are integrated into care plans
  6. Tracking disparities in time to treatment initiation
  7. Evaluating patient engagement by demographic group
  8. Designing outreach programs for underserved communities
  9. Integrating community health workers into care teams
  10. Measuring patient trust in care coordination services
  11. Adjusting staffing models to meet community needs
  12. Reporting equity metrics to governance committees
Module 12. Sustaining Improvement Over Time
Embed continuous learning and adaptation into the care coordination model.
12 chapters in this module
  1. Creating a process for regular care pathway review
  2. Incorporating new evidence into clinical workflows
  3. Establishing feedback loops from care teams
  4. Conducting root cause analysis of care delays
  5. Updating training materials based on team input
  6. Measuring the impact of process changes
  7. Sharing best practices across network sites
  8. Recognizing teams for innovation in care delivery
  9. Evaluating new technologies for workflow integration
  10. Assessing patient feedback for service improvements
  11. Planning for leadership transitions in care teams
  12. Maintaining momentum through annual strategic reviews

Frequently asked

Who is this course for?
This course is for chief medical officers and senior clinical leaders responsible for oncology care delivery across multi-site networks.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this course recommend specific technology platforms?
No. The course focuses on clinical workflows, team design, and decision-making, not software selection.
What will I receive upon enrollment?
Full access to all modules, downloadable templates, worked examples, and a hand-built implementation playbook tailored to your network context.
Can I share the course with my team?
Each enrollment is for a single user. Team licenses are available upon request.
What formats do the templates come in?
The implementation playbook downloads as PDF and editable XLSX. The course reads in your learning environment and exports to PDF for offline use. The files are yours to keep.
Can I share this with my team?
The licence is per person. Team pricing opens from three seats: reply to the order confirmation with TEAM and we will set it up.
How quickly can I start?
The diagnostic is one sitting and the templates work straight out of the kit. Account access takes up to 24 hours rather than being instant, because every order is checked and updated against the latest sources before it is delivered.
$199 one-time. Approximately 3-4 hours per module, designed for busy clinical leaders. Total investment: 36–48 hours over 12 weeks..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee·Know your weakest area today·210 scored questions·Course included· Account access within 24 hours
30-day money-back guarantee, no questions asked.
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