What does the Operational Excellence course cover?
Operational Excellence is covered here in 10 modules: Introduction to Operational Excellence: Defining operational excellence, Self-Assessment and Gap Analysis: Conducting a self-assessment, Analyzing your current state, Strategic Planning and Alignment: Developing a strategic plan, Creating a balanced scorecard and 7 more. The outline lists 40 specific topics, opening with defining operational excellence and closing with planning your next steps in operational excellence.
How do you approach Operational Excellence step by step?
The work is sequenced in 10 stages. It starts with Introduction to Operational Excellence: Defining operational excellence, moves through Self-Assessment and Gap Analysis: Conducting a self-assessment, Analyzing your current state and Strategic Planning and Alignment: Developing a strategic plan, Creating a balanced scorecard, and ends at Certification and Next Steps: Receiving your certificate, Preparing for certification.
What is in Module 1 of the Operational Excellence course?
Module 1 is Introduction to Operational Excellence: Defining operational excellence. It works through defining operational excellence, benefits of operational excellence, key principles of operational excellence and 1 more. It sets the vocabulary the remaining 9 modules build on.
How is the Operational Excellence course delivered?
The Operational Excellence course is fully self-paced with immediate online access after enrolment. Access does not expire and future updates are included at no cost. It can be taken on any device, and a certificate of completion is issued by The Art of Service when you finish.
How much does the Operational Excellence course cost?
The Operational Excellence course is $199 as a one time payment. There is no subscription, no per seat licence and no hidden fee. Enrolment carries a 30 day satisfied or refunded guarantee, so it can be assessed in full before you commit.
Closely related courses: EFQM Excellence Model, Unlocking Supplier Diversity Excellence, Shingo Prize Excellence, Operational Excellence Mastery.
More answers: what you get with every course, refund policy, all help answers.
Mastering Operational Excellence: A Step-by-Step Self-Assessment and Implementation Guide
Course Overview
This comprehensive course is designed to help participants master the art of operational excellence, providing a step-by-step self-assessment and implementation guide. Participants will receive a certificate upon completion, issued by The Art of Service.Course Features
- Interactive and engaging content
- Comprehensive and personalized learning experience
- Up-to-date and practical knowledge with real-world applications
- High-quality content developed by expert instructors
- Certification upon completion
- Flexible learning with lifetime access
- User-friendly and mobile-accessible platform
- Community-driven with actionable insights
- Hands-on projects and bite-sized lessons
- Gamification and progress tracking
Course Outline
Module 1. Introduction to Operational Excellence: Defining operational excellence
- Defining operational excellence
- Benefits of operational excellence
- Key principles of operational excellence
- Implementing operational excellence in your organization
Module 2. Self-Assessment and Gap Analysis: Conducting a self-assessment, Analyzing your current state
- Conducting a self-assessment
- Identifying gaps in your organization
- Analyzing your current state
- Defining your desired future state
Module 3. Strategic Planning and Alignment: Developing a strategic plan, Creating a balanced scorecard
- Developing a strategic plan
- Aligning your organization with your strategy
- Establishing key performance indicators (KPIs)
- Creating a balanced scorecard
Module 4. Process Improvement and Optimization: Mapping and analyzing processes
- Identifying areas for improvement
- Mapping and analyzing processes
- Implementing process improvements
- Optimizing processes for efficiency and effectiveness
Module 5. Performance Measurement and Management: Establishing performance metrics
- Establishing performance metrics
- Creating a performance dashboard
- Managing performance and making adjustments
- Using data to drive decision-making
Module 6. Change Management and Communication: Managing resistance to change
- Understanding the importance of change management
- Developing a change management plan
- Communicating change to stakeholders
- Managing resistance to change
Module 7. Employee Engagement and Empowerment: Developing an employee engagement strategy
- Understanding the importance of employee engagement
- Developing an employee engagement strategy
- Empowering employees to drive operational excellence
- Creating a culture of continuous improvement
Module 8. Sustainability and Continuous Improvement: Developing a sustainability plan
- Understanding the importance of sustainability
- Developing a sustainability plan
- Implementing continuous improvement
- Maintaining operational excellence over time
Module 9. Implementation and Integration: Managing and sustaining change
- Developing an implementation plan
- Integrating operational excellence into your organization
- Managing and sustaining change
- Evaluating and adjusting your implementation plan
Module 10. Certification and Next Steps: Receiving your certificate, Preparing for certification
- Preparing for certification
- Completing the certification exam
- Receiving your certificate
- Planning your next steps in operational excellence